Robert Hanson-Bonney, Cbcp Email & Phone Number

Los Angeles, Ca, Us

Pasadena, California, Us

Overseeing the development and implementation of enterprise-wide continuity and resilience programs for a global organization with $320 billion in assets under management, I lead change by aligning strategies with organizational goals. My work involves managing budgets, guiding strategic initiatives, and collaborating with senior leadership to ensure stability during disruptions.Key Accomplishments:► Administered a $750K enterprise risk budget, achieving $1M+ in cost savings through process automation, vendor consolidation, and staffing realignment.► Chaired the Business Continuity and Operational Resilience Committee, ensuring informed decision-making with 10 senior managers.► Directed third-party governance efforts, reviewing resilience capabilities of 100+ vendors annually to ensure compliance.► Spearheaded the migration to Fusion Risk Management software, aligning 250 business processes and 65 continuity plans in record time.► Coordinated pandemic planning, deploying over 1,500 laptops within six months to achieve full remote functionality.► Presented quarterly resilience reports to C-suite executives and the board, ensuring operational readiness for over 4,000 clients.

Pasadena, California, Us

Guiding the Business Continuity Management (BCM) program, I worked to integrate resilience strategies into enterprise risk management frameworks. Partnering with global teams, I focused on enhancing organizational preparedness and driving operational efficiency.Key Accomplishments:► Reduced business continuity plans by 50%, consolidating 150 plans into 70 through process automation and efficiency improvements.► Directed employee awareness training programs to improve incident management and preparedness.► Led the deployment of Everbridge mass notification systems, ensuring seamless communication during incidents.► Served as a key member of the incident response team, responding to crises impacting operations globally.

Pasadena, California, Us

Focusing on the governance of IT operations and continuity programs, I drove key initiatives to optimize processes and improve system resilience during a period of organizational transition.Key Accomplishments:► Migrated the BCM program to Continuity Logic’s Frontline Live platform, streamlining workflows for 750 employees.► Established the first identity governance framework by implementing SailPoint Access Management, improving access controls.

Charlotte, Nc, Us

As a key member of the Network Monitoring and Global IT Security Services Group, I led critical IT transitions during the rollback of outsourced services, focusing on process optimization, risk mitigation, and infrastructure transformations. My efforts supported the development of scalable, compliant solutions that enhanced operational resilience and drove measurable outcomes.Key Accomplishments:► Performed reconciliation of asset inventories, transitioning ownership of IT hardware and software assets across a portfolio exceeding 10,000 devices.► Directed a $1.5M IT migration project, completing on time and within scope while optimizing service delivery for high-efficiency trading systems.► Conducted a comprehensive gap analysis to identify and resolve compliance risks, enabling a seamless hardware and software migration path aligned with IT governance standards.► Developed RACI documentation to clarify ownership for IT assets, increasing accountability and operational clarity across teams.► Designed and executed disaster recovery exercises and business continuity plans, achieving full compliance with ITIL’s ITSM standards.► Managed multiple Agile projects focused on service request streamlining, reducing processing time by 35% and improving efficiency across departments.► Provided operational support for SQL databases, end-user devices, and server systems, ensuring uninterrupted performance and access control.► Led IT governance initiatives, managing 500 vendors and improving compliance metrics by 25% through enhanced change control processes.► Implemented Remedy ITSM Workflow Systems, negotiating SLAs that cut service request resolution times by 40%.

Houston, Texas, Us

In this role, I provided leadership in the design, planning, and execution of critical infrastructure projects for data and contact centers. With a focus on optimizing operational performance, I managed multimillion-dollar projects while driving technology transformations that enhanced scalability, efficiency, and compliance.Key Accomplishments:► Directed the creation of new data and contact centers for 25+ locations, managing budgets between $1.5M and $50M to deliver fully integrated infrastructure solutions.► Engineered the installation of 300 T45/DS3 circuits and migrated over 2,000 standalone DS1/T1 circuits, improving network reliability and performance.► Transitioned 600 analog voice trunks to SIP trunking solutions, achieving significant cost savings and streamlining operations.► Supported and managed a telecom data center with over 200 servers (Windows 2003, 2008, and 2012) and VMware environments, ensuring seamless performance and uptime.► Spearheaded multi-site contact center infrastructure planning, including the integration of predictive dialers, inbound ACD systems, VoIP solutions, and remote workforce setups.► Contributed to acquisition and merger initiatives, performing site surveys, inventory reconciliations, and migrations to unified data and contact center systems.► Designed and implemented virtual contact center solutions, increasing call capacity by 43% while maintaining compliance with SOX regulations.► Earned HP Voice Engineer of the Month awards in June 2010, May 2011, and April 2012 for outstanding contributions to telecom infrastructure advancements.

Charlotte, Nc, Us

I managed the planning and execution of technology projects to support a $5M data center, delivering scalable infrastructure solutions that enhanced operational efficiency across multiple corporate locations. This role required close collaboration with cross-functional teams to drive technology transformations aligned with business goals.Key Accomplishments:► Directed the planning and execution of a two-year technology refresh across 80 offices, improving productivity and operational performance for over 2,000 employees.► Managed a $5M data center, including oversight of hardware systems, remote access platforms, and network operations with an annual operating budget exceeding $250K.► Integrated advanced data center technologies, including HP Server Farms, Citrix XenServer, VMware ESXi, and APC InfraStruxure solutions, to enhance system scalability and reliability.► Led a team of eight in delivering voice and data solutions planning, design, and integration projects that improved network efficiency and uptime.► Oversaw capacity planning and forecasting to address peak usage demands, ensuring the infrastructure supported critical operations without disruption.► Spearheaded toll-free route allocation planning for multi-site data and contact centers, optimizing network efficiency.► Authored workforce management documentation to enhance agent scheduling, forecasting, and performance monitoring in contact centers.

Charlotte, Nc, Us

I led the implementation of large-scale IT infrastructure projects, focusing on deploying scalable systems that improved operational efficiency across a national network of branch offices. This role involved managing cross-functional teams, optimizing workflows, and ensuring seamless technology rollouts to support business growth.Key Accomplishments:► Managed a team of 40 consultants responsible for deploying 5,000 desktops and 2,000 servers across more than 2,000 branch offices, ensuring on-time project delivery and seamless system integration.► Directed the migration of 800 legacy branches from token ring networks to Ethernet and upgraded systems from Windows NT to Windows 2003 Server platforms, enhancing network reliability and speed.► Deployed VMware to enable a thin-client infrastructure, reducing hardware costs and improving remote management capabilities.► Developed software packages and server imaging processes, streamlining deployments across multiple sites.► Received the Cost-Efficient Voice Engineering Award (2006) for driving significant savings through innovative technology implementations.► Oversaw end-to-end hardware and software deployments, ensuring compliance with enterprise IT standards and best practices.

Espoo, Southern Finland, Fi

In this role, I led the design, implementation, and management of telecom backbone infrastructure projects across multiple locations. By working with diverse teams and stakeholders, I ensured seamless operations, adherence to project timelines, and alignment with organizational objectives.Key Accomplishments:► Supervised daily operations and led a team of 20 engineers across six central offices worldwide, ensuring project timelines, budgetary constraints, and technical requirements were consistently met.► Engineered and implemented Dense Wavelength Division Multiplexing (DWDM) systems, enhancing network capacity and reliability for high-volume telecommunications operations.► Designed and optimized end-to-end network infrastructure, contributing to significant improvements in system scalability and performance.► Reviewed project schematics and facilitated seamless transitions from engineering to client ownership, ensuring operational readiness post-deployment.► Played a critical role in vendor management, negotiating contracts and coordinating deliverables to meet organizational goals.► Provided technical leadership for pre- and post-sales engineering efforts, driving customer satisfaction and delivering tailored solutions.

Bachelor Of Science - Bs, Computer Information Systems

Transfered, Business Administration And Management, General