Robert Hentges Email & Phone Number

Bedford, Ohio, United States

United States

United States

-Hilton Garden Inn/ Homewood Suites Downtown Toledo-Made SOPs for a brand new Hotel-Interviewed, selected, coached and supported associates, ensuring they performed in accordance with the established hotel standards and values.-Assisted the General Manager in preparation of forecasts and reports as well as in the development, implementation, and monitoring of the budget.- Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.-Cooperated with the sales staff to discuss and implement sales strategies to improve occupancy levels and revenues.-Created specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Maumee, Ohio, United States

● Stepped into a struggling hotel and helped start raising SALT scores● Learned OnQ and started training front desk staff● Processed payroll, processed invoices, responded to SALT reviews, and did bank deposits.● Worked closely with GM to reimplement Hilton brand standards like “huddles” and “touchpoints

United States

-Supervised Housekeeping staff and manage guest complaints-Opened house, performed room inspections, assisted in payroll (using kronos), entered STEPS/PDQ data. Closed house-Helped organize the department in a post Covid industry -Assisted in implementing programs to raise GSS scores for the housekeeping department.

Toledo, Ohio Area

- I coach and train staff so the can better help the guest- Act as manager on duty for a 200+ full service four diamond hotel- Supervise front desk staff and manage guest complaints, by proactively handling guest issues I have helped the guest satisfaction scores. - Assisted the front office manager in implementing programs to raise GSS scores for the front office.

Holland, Ohio

-Coordinated the Housekeeping and Maintenance Staff-Assigned task through PMS System for both departments -Allocated rooms for housekeeping daily-Prepared housekeeping status reports daily-Did Room inspections and coaching for housekeeping staff -Kept an inventory of all housekeeping, room and maintenance supplies and checked it regularly.-Trained and on boarded new housekeepers-Acted as manger in charge of hotel-Filled in crucial roles in Hotel when needed- Ran “The Market” for hotels, including ordering, doing inventory, and controlling the budget.- Assisted in payroll and schedule making using Oracle. - Helped raise Housekeeping GSS score and “The Market’s” profitability. -Trained and assisted front office staff

Rossford, Oh

-Work with guest to provide excellent customer service.-Balance all revenue and settle accounts nightly, maintain files and reset system for the next day operations.-Check in guests, answer phones and take reservations-Respond to guest complaints, requests and emergencies-Process invoices, post checks to vendors and distribute employee checks-Reconcile accounts-Balance the cash drawer and log receipts-Investigate and resolve out-of-balance accounts-Keep accurate financial records and ledgers-Help prepare for forecasts and audits

Orlando, Florida Area

- Assisted guest with transportation needs for resorts in Disney World- learned guest services skills from a industry leader in hospitality

Bowling Green, Ohio

Managed student staff, Did opening and closing procedures, Checked in with clients and events, Coordinated with professional staff, insured smooth building operation, Handled building wide emergencies

Bowling Green, Ohio

Setting up and running audio visual equipment, setting rooms up for meetings and events, meeting with clients,

Perrysburg Ohio

Bussed tables and kept restaurant clean.

Toledo, Ohio Area

Drove the train, operated the carousel, setup for large events and worked large events.

Bachelor'S Degree, Independent Studies

Education record

Activities and Societies: Cross Country Team, Track and Field, Theatre