Robert Herron Email & Phone Number

Phoenix, Arizona, United States

Works with HR staff and employees to troubleshoot system/user issues associated with HR systems and/or applications. Recommends process and system improvements, innovative solutions, and system functionality changes for improving data integrity, data security, and customer experience. Develops engaging reference materials for user training and support. Produces ad hoc as well as routine reports and dashboards. Collaborates with senior staff, business owners, systems owners, decision-makers, and end-users to define business requirements, project objectives, and deliverables. Assists in the review, testing, and implementation of HR application upgrades, re-configurations, and patches.

Phoenix, Arizona

Key partner to the field and corporate retail team to provide insight and support for all analytical needs. Conduct quarterly reviews with field leadership to provide performance insight and recommendations to improve KPI’s. Manages, analyzes, and recommends price changes to retail leadership. Lead measurement and analyses, ensure measurement of performance and impact. Evaluate business processes/capabilities, offer alternative solutions, test revisions, track and analyze results. Identifies business trends, what caused them and works with stakeholders to implement solutions. Develop and automate weekly reporting. Performs ad-hoc analysis as needed.

Phoenix, Arizona

Conducts performance assessments, audits, and implements continuous improvement plans for retail and workforce development. Perform business and reporting analysis on trends, created prediction models, and provide strategic advice. Manage access, awareness, and understanding of systems and reports for leadership. Build, monitor, and manage division Wiki where all official polices, process, and standards are kept. Process map and document the work of different divisions. Stakeholder satisfaction management both internal and external.

Mesa, Arizona

Manage operations of 5 East Valley Career Centers. Responsible for overall numbers of people served and placed at each center. Conduct community outreach, business development, and related activities focusing on the success of the workforce locations.

2626 W Beryl Ave Phoenix Az

Manage industry specific training and employment services for both individuals, and employers seeking professional development for existing staff. Programs encompass: student recruiting, curriculum development, delivery of customized training, and placement services designed to meet highly aggressive strategic goals. Standardize training curriculum, grading structure, and student tracking. Delivered customized training for large sized national and AZ based employers. Implement annual review process for training catalog. Developed and deployed LMS and online applications for training.

Phoenix, Arizona Area

Responsible for the quantitative and qualitative analysis of data gathered for contractual and business purposes. Responsible for the creation and implementation of world class New Hire training for all Workforce Development staff. Manager of Virtual Services team providing remote assistance to job seekers via phone and internet. Serves as a liaison to IT department regarding the evolving data collection and analysis of software and systems. Responsible for the collection, input, and analyses of data used in Workforce Development staff’s daily activities.

Phoenix, Arizona

* Designed and taught adult education and corporate training classes utilizing the A.D.D.I.E. model of instructional design, averaged over 400 students per quarter.* Provided Internal corporate training, and external contract training with community partners. * Developed and Implemented Goodwill of Central Arizona's 1st online training course recognized by Goodwill Industries International.* Subjects taught include but not limited to: Advanced computer skills, MS Office, call center training, sales, career development, and soft skills.

* Primary trainer of Career Center staff, enforce standardization policies, managed supplies, managed volunteer staff for career centers, and fill in for absent staff when needed. * Facilitated recruitment efforts for business hiring Goodwill to fill their open positions and reduce turnover. Advertising positions, reviewing resumes, interviewing, extending job offers.* In partnership with IT managed a job and candidate database containing over 35,000 job seekers, 12,000 job orders, and 6,000 business contacts. Generated reports, updated, and audited for accuracy. * Created implemented and supervised educational workshops, and job fairs.* Created and Managed Goodwill's 1st "Basic Skills Computer Class" including the selection, training, and scheduling of instructors.

* Manage daily operations of the highest volume Goodwill Career Center in AZ. * Supervised a staff of 4-8 serving over 100 clients daily. * Assist clients with job searching, resume creation, drafting cover letters, and completing applications.* As part of a team, recruited for open positions: advertised jobs, pre-screening candidates, reviewed resumes, and interviewed candidates. * Performed daily business development and local community outreach establishing partnerships and referrals.

Gilbert, Az

* Under contract with AZ DES, worked with Vocational Rehabilitation Counselors to perform job development and placement services for individuals with sever barriers to employment including: the physically, cognitively, and developmentally disabled; ex-felons; and individuals recovering from substance abuse.

* Developed and implemented a new waste/loss record method that was later adopted by 4 other stores.* Oversaw nightly operations and merchandise presentation. * Provided excellent customer service including complaint resolution and suggestive selling. * Primary instructor of new personnel.

* Supervised entire kitchen staff at the highest volume Red Lobster in Az. * Primary trainer for all new kitchen staff. * Created schedules, managed inventory, and aided in ordering product. * Traveled to newly built stores in Az to train staff prior to grand opening.

Masters Of Arts, Religious Studies, 3.38

Activities and Societies: Student Teacher Oct 2007 - Dec 2008Specialized in the Marketing and "sale" of religion in modern America..

Bachelor Of Arts (B.A.), Philosophy And Religious Studies, 3.24

Activities and Societies: Philosophical and Religious Studies Society (PRSS) member

Associate In Arts, Computer Programing

Activities and Societies: "Into the Streets": Community Engagement program volunteer