Robert Heynen Email & Phone Number

Glenview, Il, Us

• One of the reasons I joined this organization was due in part to its quality 12 bed inpatient hospice care facility located in Libertyville, IL Call us at 847-549-0588 with any questions or schedule a tour. Built relationships with Skilled nursing facilities, Assisted living facilities, Private Physician Practices, and Hospitals to facilitate patient intake process.• Successfully obtained patient consent forms to ensure seamless intake procedures.• Collaborated with healthcare providers to streamline communication and enhance patient care.

Glenview, Illinois, United States

Balanced part time employment at Von Maur, while providing certified caregiving to support a family member (Mother) diagnosed with cervical cancer. Contributed to her full recovery which enabled me to confidently to pursue a full time job again. Provide viable support and product recommendations, address inquiries to enhance the overall CX. Demonstrate deep product knowledge to ensure accurate information delivery. Maintain a visually appealing sales floor through merchandise displays and inventory management. Process transactions by using the store's point-of-sale system managing cash, credit cards, and other payment methods. Collaborate with top management to achieve sales goals via regular training and product knowledge updates. Uphold store policies, security measures for a safe shopping environment.● Met and exceeded individual monthly sales targets by contributing to store's overall revenue growth.● Recognized by management for exceptional customer service and positive feedback from satisfied customers.● Partook in cross-training initiatives for expanding product knowledge within multiple departments.● Participated in diversity training sessions for enhancing healthcare knowledge.

1020 West Golf Road, Hoffman Estates,Il 60169

Strategically engaged with hospitals, medical clinics, physicians, skilled nursing and senior living facilities on behalf of a unique and rare triple service home health agency, specializing in in-home medical services, personal care services and retail pharmacy for homebound patients. Cultivated enduring partnerships with physicians, nurse practitioners, case managers, social workers, discharge planners and woundcare nurses, playing a key role in surpassing revenue goals and achieving business objectives. • Generated 90 to 120 monthly referrals and achieved significant results by fostering and maintaining strategic partnerships with hospitals, large clinics, senior living facilities, private physician office, assisted living, and nursing homes in Chicagland area. • Established agency as Oak Street Health preferred provider, fostering enhanced business growth oppotunities . • Streamlined processes and increased efficiency by conducting informative bi-monthly presentations to administrative staff, ensuring the completion of documentation for medical billing, Medicare purposes and promoting effective communication .• Delivered persuasive present in-service meetings to prospective referral sources, while nurturing existing relationships and consistently driving new business growth. • Reduced costs for patients and medical facilities by lowering readmission rates and decreasing length of stay.Specialties: Contract Negotiation | Customer Relationship Management | Team Building | Database Administration | Inventory management | Marketing | Business Development | Account Management | Relationship Management | Sales Process | Lead Generation | Client Management | Physician Relations | Provider Relations

Greater Chicago Area

Forged and sustained enduring partnerships with healthcare professionals in clinics, skilled nursing facilities, private physician offices, assisted living, and nursing homes in Chicagoland, surpassing business development goals. Proactively attended the National Home Infusion Conference to propel new leads and opportunities. Heightened awareness of comprehensive home health services, catalyzing exceptional patient referrals. Collaborated with the marketing department and ad agency to rebrand the organizational website and related social media pages, leading successful revamps to amplify organizational online presence.● Expanded health insurance provider network twofold and propelled monthly increase of 10% in inpatient referrals.● Secured 10-15 accepted home health referrals per month by consistently surpassing monthly sales goals.● Oversaw referred patients by using a collaborative team-based method involving in house nursing team and referring practitioners by maintaining top-tier care standards for homebound patients with medical challenges as patient advocate.● Acquired a robust skill set and extensive knowledge in skilled nursing, physical and occupational therapies, speech therapies, as well as wound care and infusion.Specialties: Contract Negotiation | Customer Relationship Management | Team Building | Database Administration | Inventory management | Marketing | Business Development | Account Management | Relationship Management | Sales Process | Lead Generation | Client Management | Physician Relations | Provider Relations

Chicago: Clark/Diversey

Balanced part time employment at LensCrafters while pursuing Masters Degree in Human Services/ Healthcare Administration from Capella University. Directly accountable for demonstrating a high degree of initiative, salesmanship, and problem solving skills to deliver world-class sales, service, and support to key accounts. Use healthcare industry and product knowledge to advise/consult with patients, sell products, resolve product and service issues, and exceed client expectations.• Collaborate regularly with senior executives, multiple doctors, and internal staff to produce a target $4.2M budget resulting in a record breaking volume year and ranking second highest achieving store in the region.• Leverage exceptional relationship building, healthcare and medical knowledge, and consultative selling skills to identify and develop effective solutions to customer needs and selling points resulting in the achievement of a eighty five percent conversion ratio.• Facilitate company success by promoting an environment of health and wellness, maintains partnerships with health insurance providers regarding employee benefits, and ensures value-added customer service.• Uphold a positive image and enthusiastically support the company by ensuring total customer satisfaction and by maintaining quality standards. Recognized by LensCrafter's corporate for achieving outstanding patient centered care award six times.Specialties: | Customer Relationship Management | Team Building | Database Administration | Inventory management | Marketing | Business Development | Account Management | Relationship Management | Sales Process | Lead Generation | Client Management | Physician Relations | Provider Relations

Successfully completed program in June with a 3.6 grade point average.

Greater Chicago Area

Achieved aggressive business development and sales objectives by identifying opportunities and implementing effective sales, relationship, and account management strategies with optical healthcare accounts. Fully accountable for territory management, market penetration, and for using various methods and techniques to close new business.• Partnered with ophthalmologists, optometrists, and opticians to ensure positive patient outcomes by establishing mutually beneficial professional relationships based on integrity, industry knowledge, and quality services.• Drove sales growth, market expansion, and business development for 135 active healthcare accounts in assigned territory including commercial, clinics, hospitals and private practices. • Managed the complete sales life cycle process including lead generation, direct prospecting, needs analysis and qualification, proposal preparation, customer sales presentations, and post-sale follow-up activities.• Exceeded monthly, quarterly, and annual sales and business development goals by increasing brand selection and awareness, implementing innovative revenue driving initiatives, and by effectively utilizing sales tools to assist clients with decision-making.• Consistently grew account base by 15% year-over-year to make a significant contribution toward total revenue for a company with $20M in annual sales.Specialties: Contract Negotiation | Customer Relationship Management | Team Building | Database Administration | Inventory management | Marketing | Business Development | Account Management | Relationship Management | Sales Process | Lead Generation | Client Management | Physician Relations | Provider Relations

Master Of Science, Human Services / Healthcare Adminstration

grade point average 3.6 / 4.0

Bachelor Of Science, Hospitality Management

Activities and Societies: Phi Gamma DeltaMinor in nutrition

Ged, General Studies

Activities and Societies: Co President of Senior Class Simon Lazarus Human Relations Award Elite Cross Country Runner, qualified for State.