Robert Hidalgo Email & Phone Number

United States

The IT Delivery team will be focused on executing on our custom development strategy, deprecating legacy technologies, and integrating our business applications with the rest of the current defined and future architecture.

United States

Union Tank Car Company – LBU Transformation Leader 2022 – PresentSr. Manager, Business Systems Solutions - (Repair Business, Manufacturing Business, Leasing Business)• Lead transformation initiatives that needed detailed gap analysis performed to better understand the current complex business problems that need solving digitally with automated systems/applications. • Provide my expertise to 1) Identify subject… Show more Union Tank Car Company – LBU Transformation Leader 2022 – PresentSr. Manager, Business Systems Solutions - (Repair Business, Manufacturing Business, Leasing Business)• Lead transformation initiatives that needed detailed gap analysis performed to better understand the current complex business problems that need solving digitally with automated systems/applications. • Provide my expertise to 1) Identify subject matter experts in support of multi-functional efforts, 2) Interpret and produce recommendations based on company system’s needs. • Provide advice to business Sectors and provide technical and strategic direction to identify and address business issues and opportunities. • Ensure that policies and procedures align with corporate vision. • Lead a team of managers made up of Business Analysts and project managers.• Interacted with key business leaders on the initiation and prioritization of technology project requests. • Interacted with senior technology managers to analyze available resource ability to support technology projects.• Managed escalations and engaged business and technology leaders as needed to alleviate, mitigate, and resolve issues and risks. • Provided technical leadership and interacted with senior business leaders across lines of business within the Marmon Rail company to support cross LOB initiatives and processes. • Provided structure, guidance, and leadership to help develop consistent software deployment on a monthly cadence for the business. Show less

One Court Square, Long Island City

•Leader of the Demand & Release Management teams managing the technology demand governance and providing oversight over the monthly technology release implementations for the Consumer Bank (Retail/Mortgage/Commercial). •Work with the technology and business demand teams to optimize technology spend and align with stated business goals and prioritization principles. As manager required to understand the end to end demand life cycle, articulate changes with regional business and technology… Show more •Leader of the Demand & Release Management teams managing the technology demand governance and providing oversight over the monthly technology release implementations for the Consumer Bank (Retail/Mortgage/Commercial). •Work with the technology and business demand teams to optimize technology spend and align with stated business goals and prioritization principles. As manager required to understand the end to end demand life cycle, articulate changes with regional business and technology demand teams, and receive feedback as to how governance is working across regions. •Interact with key business leaders on the initiation and prioritization of technology project requests. •Interact with senior technology managers to analyze available resource capacity to support technology projects.•Manage escalations and engage business and technology leaders as needed to alleviate, mitigate and resolve issues and risks. •Provide technical leadership and interact with Demand/Release leaders in other information technology lines of business within Global Consumer Technology (GCT) to support cross LOB initiatives and processes. •Lead matrix managed teams to efficiently deliver technical implementations of business objectives bundled together as part of quarterly "releases".•Facilitate interactions with all the required stakeholders to work through release impediments and serve as the voice to senior management for the status of the release.•Work with stakeholders (business partners, development teams, testing community, etc.) to drive the timely receipt of project deliverables, and proactively identify potential risks/issues that may impede the successful implementation of the release.•Successfully navigate all business and technology stakeholders to drive solutions to issues as warranted.•Develop and maintain MIS/metrics, presentable to senior management on the progression of the releases. Show less

1 Court Square, Long Island City

US Retail Release Management - Release Manager - Member of the US Retail IT Release Management Team.•Lead matrix managed teams to efficiently deliver technical implementations of business objectives bundled together as part of quarterly "releases".•Closely monitor and track the progress of the release through the software development life cycle (SDLC) and ensure that all the auditable associated artifacts across each phase of the SDLC from initiation through to post-implementation are… Show more US Retail Release Management - Release Manager - Member of the US Retail IT Release Management Team.•Lead matrix managed teams to efficiently deliver technical implementations of business objectives bundled together as part of quarterly "releases".•Closely monitor and track the progress of the release through the software development life cycle (SDLC) and ensure that all the auditable associated artifacts across each phase of the SDLC from initiation through to post-implementation are met.•Provide technical leadership in proactively identifying risks and issues that may impact the overall success of the release as well as driving the development of mitigation strategies by the development community.•Facilitate interactions with all the required stakeholders to work through release impediments and serve as the voice to senior management for the status of the release.•Work with Stakeholders (business partners, development teams, testing community, etc.) to drive the timely receipt of project deliverables, and proactively identify potential risks/issues that may impede the successful implementation of the release.•Successfully navigate all business and technology stakeholders to drive solutions to issues as warranted.•Develop and maintain MIS/Metrics, presentable to senior management on the progression of the release.•Establish and staff the Command Center for use during release implementation weekends. Show less

1 Cout Square, Long Island City, New York

Project Manager - Managing Legal, Compliance and Pricing Requests Major Accomplishments:• Successfully managed and implemented multiple interrelated strategic initiatives (See Below) as it corresponds with Regulatory & Compliance and Consumer Banking Pricing initiatives:1) NCOA - National Change of Address 2) Checking Plus - Prime Rate Issue C 3) Standardization of CD Early Withdrawal4) Enhanced RC project- R112 de-scope5) South Dakota LV… Show more Project Manager - Managing Legal, Compliance and Pricing Requests Major Accomplishments:• Successfully managed and implemented multiple interrelated strategic initiatives (See Below) as it corresponds with Regulatory & Compliance and Consumer Banking Pricing initiatives:1) NCOA - National Change of Address 2) Checking Plus - Prime Rate Issue C 3) Standardization of CD Early Withdrawal4) Enhanced RC project- R112 de-scope5) South Dakota LV Consolidation 6) Reg Z 7) Dodd Frank State Level Pricing - (Check Posting Order & RegCC) 8) Dodd Frank State Level Pricing - Part 2 & 3 (Implementing the Governing State Indicator) 9) Dodd Frank State Level Pricing - Lending Products 10) Dodd Frank State Level Pricing - Credit Card Disclosures 11) Banking Package Re-Launch Part 1 12) Banking Package Re-Launch Part 2& 3 (Project Sunrise) Show less

Management Consultant for the Shared Infrastructure Services Organization:This newly formed organization centrally manages and coordinates for the Consumer Bank, all infrastructure requests related to Capacity Management, Infrastructure Service Delivery/Transition Management, Service Continuity Management, Infrastructure Services Process Management and Infrastructure Operational Effectiveness. These services include infrastructure architecture, integration, database administration and… Show more Management Consultant for the Shared Infrastructure Services Organization:This newly formed organization centrally manages and coordinates for the Consumer Bank, all infrastructure requests related to Capacity Management, Infrastructure Service Delivery/Transition Management, Service Continuity Management, Infrastructure Services Process Management and Infrastructure Operational Effectiveness. These services include infrastructure architecture, integration, database administration and operational support. My roles and responsibilities as a management consultant is to assist management and the Infrastructure Service team to manage/assign/coordinate tasks with the Citigroup Technology division, and the LOB Infrastructure teams Show less

Greater New York City Area

Configuration Management – Maintained and implemented the Firm’s data network software/logical configurations based upon engineering standards. Documented, maintained, and managed the physical and logical configurations of network elements, as well as managed all logical changes and site turn-up activities.Capacity and Performance Management - Defined and implemented an effective model for managing the daily availability and performance of the Network infrastructure. Engaged the demand… Show more Configuration Management – Maintained and implemented the Firm’s data network software/logical configurations based upon engineering standards. Documented, maintained, and managed the physical and logical configurations of network elements, as well as managed all logical changes and site turn-up activities.Capacity and Performance Management - Defined and implemented an effective model for managing the daily availability and performance of the Network infrastructure. Engaged the demand and supply organizations to define the appropriate metrics and external benchmarks for measuring the success of the organization.Quality and Standards - Accountable for the development, implementation and maintenance of all production turnovers for the global organization. This group insured adherence to the standards and performed production readiness acceptance.Business Workflow and Tools – Coordination and development of workflow and automation tools for the entire global organization to assure consistent use of tools and processes. Risk Mitigation and Readiness - Responsible for all compliance, disaster recovery, and best practices policies for the Global Network organization. This included: coordinating, validating and reporting against industry standards of “Controlled Self Assessments”, and ensuring that all policies and procedures, best practices, including business continuity plans, were documented, maintained and stored centrally. Show less

Greater New York City Area

Vice President – Service Delivery Management / Systems 1994 - 2002Manager of Network Communications Planning & Support ServicesConsumer Banking Systems 1987 - 1994Assistant Vice President – (1991 – 1994)Senior Technical Officer – (1987 – 1991)Retail Data Center 1983 – 1987Senior Technical Officer - (1984 -1987)Technical Officer – (1983 -1984)Wholesale International Data Center 1980 – 1983Program Analyst – (1980… Show more Vice President – Service Delivery Management / Systems 1994 - 2002Manager of Network Communications Planning & Support ServicesConsumer Banking Systems 1987 - 1994Assistant Vice President – (1991 – 1994)Senior Technical Officer – (1987 – 1991)Retail Data Center 1983 – 1987Senior Technical Officer - (1984 -1987)Technical Officer – (1983 -1984)Wholesale International Data Center 1980 – 1983Program Analyst – (1980 -1983) Show less