Robert Hilfiker Email & Phone Number

Rochester, NY, US

Rochester, NY, US

• Provide customer support and training for equipment operation and new process improvements.
• R&D new product design for improvement in manufacturing process and procedures.
• Test and evaluate new product design.
• Established trusting relationships with customer to assure a high level of confidence.
• Travel national and international for installation of all company upgrades and retrofits.
• Install and service company product line.

• Both as a team member and independently have been involved with over 200 grower installations worldwide
• Installation, test and pre-production qualification of company equipment in excess of $350K used in manufacture of silicon ingots. Successfully installed a high-powered magnet for use with new crystal grower resulting.
• Train on site personnel in the testing, calibration and operation of semiconductor crystal growers for use in the solar and semiconductor production.
• Established trusting relationships with customer to assure a high level of confidence with our service and support. Made repeat visits to more than 5 companies. Specifically requested for return visits by multiple.
• Travel domestically and internationally for installation of all company products and in some cases for extended periods of time up to 6 months.
• Manually controlled machine operations as required for process control and to develop to run automatically without operator intervention.

US

• Provided support of tools used in a semiconductor manufacturing environment, through established internal quality documentation
• Responsible for setup, test and pre-production operation of electrical and mechanical control systems to manufacture silicon crystals
• Provided troubleshooting and diagnostic repair of production equipment under strict guidelines. Involved in the more difficult and detailed problems to determine root cause for process defects including and not limited.
• Refined established preventative maintenance programs
• Experienced with the use of digital voltmeters, oscilloscopes, vacuum leak detectors, equipment calibration toolsets used in silicon crystal manufacturing process.

US

Charlotte, North Carolina, US

• Provided on-site technical support and training for Silicon materials manufactured using company's products
• Supported domestic and international customer base with equipment troubleshooting, maintenance and repair of company’s products including training and installation.
• Assisted engineering staff with product development and equipment testing operations.
• Selected as a team member to assist the implementation of new 300mm equipment development.
• Successfully completed installation of company’s products to both domestic and international customer base: Solarworld-Oregon; MEMC-Missouri; ACC-AUO, Tatung, SAS, Wafer Works –Taiwan; Hana, LG, Nexolon-Korea.