Bobby Hill Email & Phone Number

Columbus, Ohio Metropolitan Area

Manage issues like conflicts, grievances, and disciplinary actions, striving to maintain a fair and productive work environment. Provide support and guidance to both employees and management, ensuring compliance with company policies and labor laws while promoting a culture of respect and collaboration.

Columbus, Ohio Metropolitan Area

Lead support role for AEP's Transmission Field Services (TFS) organization, which consist of more than 1,500. Responsible for the talent development activities between nearly 100 TFS leaders including managing the the business units intern program, identification of training needs, development, documentation and delivery of various training programs.

Columbus, Ohio Area

Advise HR Professionals and key stakeholders on meaningful HR metrics, design, and delivery of HR-related reports/metrics to measure the efficiency and effectiveness of D&I initiatives. I preform workforce diversity analytics, both problem-solving and predictive for business unit leaders and fellow HR staff members to better forecast and understand trends and explore implications strategies. I direct activities relating to various legal and compliance obligations including: Affirmative Action Plan training, creation and audit support, EEO reporting, I-9 and E-Verify training, and pay equity analysis.Outside of the data I have the honor of partnering with and providing guidance to the company's Employee Resource Group’s chairs and executive sponsors. Together we strategize on company efforts around recruitment, retention, professional development and community outreach. I’m proud to say I’ve been a part of the groups since their inception.

Columbus, Ohio Area

Supported HR staff by providing customer service to employees and management and answered questions related to various AEP work/life programs, benefits, HR transactions and organizational reporting relationships. Scheduled and conducted orientation and completed the onboarding process. Various other administrative tasks including creation of reports, scheduling meetings, processing invoices etc.

Columbus, Ohio Area

Inbound call center representative responsible for completing customer transitions in any of the 11 states serviced by AEP. Transactions include: opening/closing accounts, new construction requests, answer billing inquires, customer complaints, billing adjustment, establish payment arrangements, and outage call processing. After my first year I became a mentor to new call center representatives based on my superior call handling scores. While in this role I was elected and served as the call center safety warden, which included monthly safety rounds, presentation of safety topics at quarterly team meetings, and develop of safety guidelines on a cross functional team.

Columbus, Ohio Area

Effectively managed a team of up to 40 employees per shift. Team included contractors, union and non-union employees. Responsibilities included setting staffing levels based on projected volume, training and development of employees, employee discipline, and processing of employee payroll.I was a team leader on a project to automate the auditing process that implemented scanner user for capturing auditing data. After just 6 months were able to decreased staff by 25% and saw an increase in revenues of approximately 40%.Responsibilities included setting staffing levels, training and development of employees, and employee payroll.

Bachelor, Human Resource Managment

Bachelor, Business Administration