Robert Hilverding Email & Phone Number

Greater Chicago Area

• Served multiple consulting roles including Organizational Change Manager on state of Nevada Child Support system modernization project, lead Project Manager on Michigan Unemployment Agency Project Control Office, and.
• Contributed to implementing Organizational Change Management as a practice.
• Managed the design, development, and delivery of OCM content to stakeholders and Change… Show more Served multiple consulting roles including Organizational Change Manager on state of Nevada Child Support system.
• Managed the design, development, and delivery of OCM content to stakeholders and Change Agents including development and execution of change strategies and plans.
• Conducted stakeholder analysis, impact analysis, readiness assessments, and communication plans.
• Actively monitored the project status and adjusted processes and resources as needed to achieve all deliverables.

Greater Denver Area

• Oversaw multiple projects and teams within the Unemployment Insurance Division related to state unemployment benefits and initiatives, including the multi-state Unemployment Modernization Consortium. Key Contributions:
• Oversaw the Consortium requirements, and directed all program activities to confirm project operated within scope and budget.
• Key contributor in establishing formal OCM for the Unemployment Insurance Agency ensuring that key personnel received certification training… Show more Oversaw multiple projects and teams within the Unemployment.
• Key contributor in establishing formal OCM for the Unemployment Insurance Agency ensuring that key personnel received certification training through Prosci®.
• Collaborated with state and federal government agencies to review and request budgets and provide project updates and outcomes.
• Coordinated HR development of position descriptions to justify new positions and advancement of personnel in accordance with HR guidelines.

Greater Denver Area

• Managed multiple teams within the Unemployment Insurance Division of up to 200 staff members. Reviewed processes, and recommended and implemented improvements to eliminate redundancies and increase productivity.Key.
• Managed Claims Adjudicators including providing coaching and mentorship, intervening with escalated customers, and ensuring full compliance with the Colorado Employment Security Act.
• Managed multiple Process Improvement teams responsible for reviewing… Show more Managed multiple teams within the Unemployment Insurance Division of up to 200 staff members. Reviewed processes, and recommended and.
• Managed multiple Process Improvement teams responsible for reviewing processes and introducing innovated process improvements to gain efficiencies where appropriate resulting in saving thousands of dollars in annual.
• Facilitated the allocation of resources to initiatives to ensure appropriate support and avoid resource conflicts.
• Effectively monitored, controlled, and communicated program and project activities to stakeholders.