Robert Hilverding Email & Phone Number

Greater Chicago Area

Served multiple consulting roles including Organizational Change Manager on state of Nevada Child Support system modernization project, lead Project Manager on Michigan Unemployment Agency Project Control Office, and OCM Lead on Maryland, West Virginia Unemployment Insurance Modernization project. Key Contributions:• Contributed to implementing Organizational Change Management as a practice.• Managed the design, development, and delivery of OCM content to stakeholders and Change… Show more Served multiple consulting roles including Organizational Change Manager on state of Nevada Child Support system modernization project, lead Project Manager on Michigan Unemployment Agency Project Control Office, and OCM Lead on Maryland, West Virginia Unemployment Insurance Modernization project. Key Contributions:• Contributed to implementing Organizational Change Management as a practice.• Managed the design, development, and delivery of OCM content to stakeholders and Change Agents including development and execution of change strategies and plans.• Conducted stakeholder analysis, impact analysis, readiness assessments, and communication plans.• Actively monitored the project status and adjusted processes and resources as needed to achieve all deliverables.• Establish and maintain effective relationships with key stakeholders and contractors.• Coordinate with multiple cross functional departments to coordinate training and learning needs of the project.• Ensure organizational readiness by customer for installation.• Responsible for developing and coordinating the execution of the communication strategy to ensure clear and consistent messaging to customers and stakeholders.• Responsible for managing projects through the System Development Life Cycle (SDLC).• Collaboratively mapped and documented as-is processes and identified process improvements.• Acted as coach to senior management to help enable their successful engagement as leaders of the change.• Leveraged lessons learned in the industry to gain knowledge to improve project abilities to plan for future projects.• Performed Human Resource (HR) functions by onboarding of new project members. Show less

Greater Denver Area

Oversaw multiple projects and teams within the Unemployment Insurance Division related to state unemployment benefits and initiatives, including the multi-state Unemployment Modernization Consortium. Key Contributions:• Oversaw the Consortium requirements, and directed all program activities to confirm project operated within scope and budget.• Key contributor in establishing formal OCM for the Unemployment Insurance Agency ensuring that key personnel received certification training… Show more Oversaw multiple projects and teams within the Unemployment Insurance Division related to state unemployment benefits and initiatives, including the multi-state Unemployment Modernization Consortium. Key Contributions:• Oversaw the Consortium requirements, and directed all program activities to confirm project operated within scope and budget.• Key contributor in establishing formal OCM for the Unemployment Insurance Agency ensuring that key personnel received certification training through Prosci®.• Collaborated with state and federal government agencies to review and request budgets and provide project updates and outcomes.• Coordinated HR development of position descriptions to justify new positions and advancement of personnel in accordance with HR guidelines.• Effectively prepared executive-level presentations.• Acted as coach to senior management to help enable their successful engagement as leaders of the change.• Managed all federal, state and vendor engagements to ensure cohesiveness. • Worked directly with third party Implementation, Project Management, and Independent Verification and Validation vendors to achieve a stable partnership and working relationships.• Acted as liaison among Consortium stakeholders, sub-contractors, and project teams.• Leveraged lessons learned in the industry to gain knowledge to improve project abilities to plan for future project needs. Show less

Greater Denver Area

Managed multiple teams within the Unemployment Insurance Division of up to 200 staff members. Reviewed processes, and recommended and implemented improvements to eliminate redundancies and increase productivity.Key Contributions:• Managed Claims Adjudicators including providing coaching and mentorship, intervening with escalated customers, and ensuring full compliance with the Colorado Employment Security Act.• Managed multiple Process Improvement teams responsible for reviewing… Show more Managed multiple teams within the Unemployment Insurance Division of up to 200 staff members. Reviewed processes, and recommended and implemented improvements to eliminate redundancies and increase productivity.Key Contributions:• Managed Claims Adjudicators including providing coaching and mentorship, intervening with escalated customers, and ensuring full compliance with the Colorado Employment Security Act.• Managed multiple Process Improvement teams responsible for reviewing processes and introducing innovated process improvements to gain efficiencies where appropriate resulting in saving thousands of dollars in annual costs.• Facilitated the allocation of resources to initiatives to ensure appropriate support and avoid resource conflicts.• Effectively monitored, controlled, and communicated program and project activities to stakeholders.• Oversaw training program including development of training materials and ensuring effective delivery of content evidenced through adoption and usage of new processes. Show less