Robert Himelberg Email & Phone Number

Los Angeles, California, United States

Technology: Jira, Ansible, HP / Teradici PCoIP Anywhere, Workday, Time Logger, Active Directory, Fortinet Firewalls, VPN, Confluence, Tight VNC

Los Angeles, California, United States

• Monitored and escalated alert console incidents
• Provided on-site technical support and hardware installation/maintenance
• Resolved help desk tickets and managed incident/problem Lifecycle
• Created and maintained procedural knowledge base documentation
• Troubleshot network and desktop infrastructure issues
• Demonstrated expertise in Network and Systems Administration, Microsoft Windows, and Microsoft Office 365

Burbank, California

• Developed and maintained a custom software solution for managing music clearance rights for "The Jimmy Dean Show (1957-1966)” using FileMaker and Microsoft Excel
• Implemented company-wide project management system using Asana software
• Advised senior management on all systems, hardware, and networking purchases and upgrades
• Provided onsite technical support for desktop, RAID / NAS storage, printing, and peripheral devices in the Burbank office.Technology: FileMaker… Show more
• Provided onsite technical support for desktop, RAID / NAS storage, printing, and peripheral devices in the Burbank office.Technology: FileMaker, Mac iOS X, Microsoft Office 2013 (Excel, Word, Outlook), Asana, NAS RAID.

Greater New York City Area

• Managed technical requirements, licensing, and support for small office with Windows 7 systems
• Delivered end user training to support daily requirements.
• Maintained and supported networked printers, fax machines, and wireless networks / wireless access points.Technology: Windows 7, Wireless Networking, Routers, Switches, Microsoft Office 2010, Fax Machines

• Pioneered an Augmented Reality software platform for online and for live event use.
• Supported 15 users and 30+ devices, including desktops, laptops, and peripherals, with project specific technical support for clients, remote installations, live events, kiosks, and in-store displays.
• Developed custom demos, Google AdSense templates, and performance data collection/visualization for pre-sales client negotiations and project pitches.
• Programmed gameplay elements for… Show more
• Programmed gameplay elements for Augmented Reality projects using Lua, C++, and custom scripting languages.Technology: D'Fusion AR1 & AR2 custom scripting Language, Lua, C++, JavaScript, XML, Google Analytics, Google.

Pasadena, California

* Performed computer optimizations, setup security packages, hardware installations, as well as diagnosed and treated computer malfunctions. * Interfaced directly with customers to diagnose and resolve their PC concerns and recommended and performed appropriate geek squad services

Encinitas, California

* Built and managed department from stores' intial opening, training employees in sales strategy and customer assistance* Advised customers on all department computer brands and models and other products

* Designed airplane cockpit simulation GUIs for aircrafts including Boeing 737 and Embraer 175. The software solution utilized a combination of GL Studio, OpenGL GLUT, c++, and Visual Studio. * Independently engineered integration of all OpenGL components within proprietary framework. * Created all textures using Photoshop, modeling all GUI components.

* Provided IT support for computer lab computers and printers, in addition to support for university-provided applications.* Enforced university IT policies and responsible for computer and printer maintenance of university computer labs.