Robert Himelberg Email & Phone Number

Los Angeles, California, United States

Technology: Jira, Ansible, HP / Teradici PCoIP Anywhere, Workday, Time Logger, Active Directory, Fortinet Firewalls, VPN, Confluence, Tight VNC

Los Angeles, California, United States

• Monitored and escalated alert console incidents• Provided on-site technical support and hardware installation/maintenance• Resolved help desk tickets and managed incident/problem Lifecycle• Created and maintained procedural knowledge base documentation• Troubleshot network and desktop infrastructure issues• Demonstrated expertise in Network and Systems Administration, Microsoft Windows, and Microsoft Office 365• Managed an average 20 - 50 Tickets a… Show more • Monitored and escalated alert console incidents• Provided on-site technical support and hardware installation/maintenance• Resolved help desk tickets and managed incident/problem Lifecycle• Created and maintained procedural knowledge base documentation• Troubleshot network and desktop infrastructure issues• Demonstrated expertise in Network and Systems Administration, Microsoft Windows, and Microsoft Office 365• Managed an average 20 - 50 Tickets a week.Technology: Connectwise, Passportal, N-Central, Infrascale backups, Office 365, Active Directory, UPS Systems, Microsoft Windows 10, Watchguard VPN Show less

Burbank, California

• Developed and maintained a custom software solution for managing music clearance rights for "The Jimmy Dean Show (1957-1966)” using FileMaker and Microsoft Excel• Implemented company-wide project management system using Asana software• Advised senior management on all systems, hardware, and networking purchases and upgrades• Provided onsite technical support for desktop, RAID / NAS storage, printing, and peripheral devices in the Burbank office.Technology: FileMaker… Show more • Developed and maintained a custom software solution for managing music clearance rights for "The Jimmy Dean Show (1957-1966)” using FileMaker and Microsoft Excel• Implemented company-wide project management system using Asana software• Advised senior management on all systems, hardware, and networking purchases and upgrades• Provided onsite technical support for desktop, RAID / NAS storage, printing, and peripheral devices in the Burbank office.Technology: FileMaker, Mac iOS X, Microsoft Office 2013 (Excel, Word, Outlook), Asana, NAS RAID Devices, Adobe Final Cut Show less

Greater New York City Area

• Managed technical requirements, licensing, and support for small office with Windows 7 systems• Delivered end user training to support daily requirements.• Maintained and supported networked printers, fax machines, and wireless networks / wireless access points.Technology: Windows 7, Wireless Networking, Routers, Switches, Microsoft Office 2010, Fax Machines

• Pioneered an Augmented Reality software platform for online and for live event use.• Supported 15 users and 30+ devices, including desktops, laptops, and peripherals, with project specific technical support for clients, remote installations, live events, kiosks, and in-store displays. • Developed custom demos, Google AdSense templates, and performance data collection/visualization for pre-sales client negotiations and project pitches.• Programmed gameplay elements for… Show more • Pioneered an Augmented Reality software platform for online and for live event use.• Supported 15 users and 30+ devices, including desktops, laptops, and peripherals, with project specific technical support for clients, remote installations, live events, kiosks, and in-store displays. • Developed custom demos, Google AdSense templates, and performance data collection/visualization for pre-sales client negotiations and project pitches.• Programmed gameplay elements for Augmented Reality projects using Lua, C++, and custom scripting languages.Technology: D'Fusion AR1 & AR2 custom scripting Language, Lua, C++, JavaScript, XML, Google Analytics, Google AdSense, Windows XP, Windows Vista, Windows 7, Ogre 3D, Tortoise SVN, Maya 3D, Particle Accelerator, HD Video Capture, Real-Time Markerless Image Tracking Show less

Pasadena, California

* Performed computer optimizations, setup security packages, hardware installations, as well as diagnosed and treated computer malfunctions. * Interfaced directly with customers to diagnose and resolve their PC concerns and recommended and performed appropriate geek squad services

Encinitas, California

* Built and managed department from stores' intial opening, training employees in sales strategy and customer assistance* Advised customers on all department computer brands and models and other products

* Designed airplane cockpit simulation GUIs for aircrafts including Boeing 737 and Embraer 175. The software solution utilized a combination of GL Studio, OpenGL GLUT, c++, and Visual Studio. * Independently engineered integration of all OpenGL components within proprietary framework. * Created all textures using Photoshop, modeling all GUI components based on their real life components. * Directed software-hardware integration. Implemented cross platform functionality of physical… Show more * Designed airplane cockpit simulation GUIs for aircrafts including Boeing 737 and Embraer 175. The software solution utilized a combination of GL Studio, OpenGL GLUT, c++, and Visual Studio. * Independently engineered integration of all OpenGL components within proprietary framework. * Created all textures using Photoshop, modeling all GUI components based on their real life components. * Directed software-hardware integration. Implemented cross platform functionality of physical hardware components with graphic user interfaces across all flight simulators. * Created custom-made serial & socket interfaces for hardware integration purposes. Technology: Visual Studio, C++, OpenGL, GLUT, Adobe Photoshop CS 2- CS 3 Extended, GL Studio, Flight Simulation, GUI Creation, UDP Show less

* Provided IT support for computer lab computers and printers, in addition to support for university-provided applications.* Enforced university IT policies and responsible for computer and printer maintenance of university computer labs.