Provide tier II and tier III technical support for Microsoft technologies, such as Active Directory, Exchange Online, Teams, Windows Server and Windows Desktops.Monitor and optimize the performance, availability, and security of the client systems and networks, using tools such as Microsoft Endpoint Manager, Azure Monitor, and PowerShell.Design and implement new solutions or enhancements for clients, based on their business needs and requirements, using Microsoft cloud services, such as Azure and Microsoft 365.Collaborate with other system engineers, network engineers, project managers and vendors to deliver high-quality and cost-effective solutions.Stay updated on the latest trends and developments in Microsoft technologies and best practices, and obtain relevant certifications.

Managed and maintained the VMware virtualization infrastructure, including vSphere, vCenter and ESXi.Installed, configured, and administered Windows Server 2012R2/2016, SQL Server 2012/2014/2016, and IIS 10.Ensured the security and compliance of the Ecommerce platform, following the PCI DSS standards and best practices.Troubleshot and resolved server issues, network problems, and performance bottlenecks using various tools and methods.Provided technical support and guidance to employees and other IT staff.Documented and updated the server policies, procedures, and configurations.

Provided technical support and assistance to end users using Windows Desktop 7/8, Microsoft Office 2010/2013 and other software applications.Installed, configured, and maintained Windows Server 2008R2 and 2012, Exchange Server 2010 and 2013, and Active Directory.Managed user accounts, groups, permissions, and policies using ADUC, Group Policy, and PowerShell.Monitored and optimized the performance, availability, and security of the IT infrastructure using various tools and methods.Coordinated and collaborated with convention center staff for company sales meetings, ensuring the availability and functionality of internet and space for IT needs.Documented and updated the IT helpdesk tickets, procedures, and knowledge base.