Robert Kenney Email & Phone Number

Newmarket, NH, US

Ogunquit, Maine, United States

Oversees the successful daily operation of the 144 room resort as well as a 60-seat restaurant, while acting as the liaison between the various department heads and the general manager/regional leadership.Serve as initial point of contact for any comments and/or complaints of the hotel guests and coordinate with the other departments to resolve guest.

Supports the day-to-day operations of the Crew Claims department within the Risk Management division of Disney Cruise Line.

Celebration, Florida, United States

• Worked in the Disney Cruise Line contact center, serving as a first point of contact for guests in a high volume call center environment, 90% of the time being spent taking inbound calls.
• Creates personalized vacation experiences for guests by evaluating and meeting the needs, emotions, and wants of prospective guests while providing comprehensive information about the Disney Cruise Line ships and.
• Create, modify, and cancel reservations as needed. In the event of a… Show more
• Create, modify, and cancel reservations as needed. In the event of a cancelation, uses discovery questions to attempt to save the sale by making modifications.
• Serves as the first point of contact for guests, assisting them with managing their accounts and providing appropriate solutions to any concerns. If necessary, provides guest service when problems arise and help to.
• Builds and maintains relationships with partners from various lines of business to provide excellent service to guests. Show less

Celebration, Florida, United States

• Assigned to 12-week temporary assignment on Website Support team to assist with influx of call, chat, and email volume due to introduction of DisneyBand+ technology across the fleet. During which, I provided direct.
• Performed resolutions for issues including password resets, account… Show more
• Performed resolutions for issues including password resets, account mergers, website connectivity and navigation, reservation issues, and application updates while maintaining high levels of customer satisfaction and.
• Escalated more complex issues to level 2 support following an escalation process and updated knowledge base as necessary. Show less

• Review and analyze real estate appraisals, loan data, and purchase contracts to verify conformity to FNMA and FHLMC guidelines to ensure scalability of the loan and to avoid repurchase demands.
• Maintain multiple open and pending files simultaneously ensuring that company timeline targets are met.
• Coordinate and communicate with various internal and external partners to correct any errors and facilitate a smooth and efficient document review process that helps loans move through the… Show more
• Coordinate and communicate with various internal and external partners to correct any errors and facilitate a smooth and efficient document review process that helps loans move through the pipeline quickly.
• Maintain an up to date knowledge of real estate appraisal standards and federal guidelines to ensure compliance as to remove possibility of litigation or other issues. Show less

Orlando, Florida Area

• Oversaw the successful daily operation of the 112 room hotel while maintaining high levels of guest service and adhering to Marriott operating guidelines.
• Handle any comments and complaints of the hotel guests and coordinate with the other departments to resolve guest concerns quickly and efficiently.
• Participated in sales meetings analyzing various sales reports as well as market trends to ensure that we were pricing and positioning ourselves appropriately in the market to… Show more
• Participated in sales meetings analyzing various sales reports as well as market trends to ensure that we were pricing and positioning ourselves appropriately in the market to increase and exceed various KPI targets.
• Responsible for training, scheduling, performance monitoring, developing and growing, and management of the front desk staff and bistro. Through developing and training these teams was able to increase the hotel’s QA.
• Oversee general HR responsibilities such as full cycle recruitment, interviewing, onboarding, payroll processing, benefits enrollment, etc. Interviewed prospective employees both in person as well as over the phone to.

• Lead a multifunctional housekeeping team to accomplish daily service of guestrooms and common areas to deliver an outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.
• Made day-to-day operational decisions that benefit guests, cast members and the demands of the business including ensuring proper staffing levels, coordination with other departments to expedite room availability and.
• Maintained… Show more
• Maintained guest satisfaction and exceed guest expectations through daily interactions with guests as well as follow-up of comments acquired through Medallia surveys. Show less

Hampton Inn Portsmouth Central

• Oversaw all operational functions of 125 room select service property in a busy suburban market.
• Ensured full hotel compliance to Hilton operating brand standards as well as management company’s policies, procedures, and service standards.
• Managed on-going profitability and final success of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Worked closely with sales department during RFP season to target key accounts and.
• Managed on-going profitability and final success of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Worked closely with sales department during RFP season to target key accounts and.
• Proactively and consistently assessed all areas of the hotel operation which involved forecasting and predicting needs and opportunities such as staffing levels, maintenance schedules, sales targets, and compliance.
• Served as project manager for lengthy total renovation of the project, coordinating with internal and external partners to ensure that established timelines and goals were met in order to complete the renovation on.

Hampton Inn Portsmouth Central

• Managed day to day operation of 125 room select service property in a busy suburban market including front desk, breakfast, housekeeping, and complimentary shuttle.
• Responsible for training, scheduling, performance monitoring, developing and growing, and management of the hotels staff ensuring Hilton specific training policies were adhered to.
• Developed and implemented employee recruitment/retention strategies and solutions with general manager and other department heads. Oversaw… Show more
• Developed and implemented employee recruitment/retention strategies and solutions with general manager and other department heads. Oversaw the implementation of said plans and held monthly meetings with appropriate.
• Served as hotel’s HR point of contact, overseeing activities such as benefits enrollment, recruitment, performance management and disciplinary actions while ensuring that company and local government policies were.
• Performed all of the properties accounts receivable and accounts payable duties including coding invoices and entering the data into the system, sending invoices to businesses upon check out, posting payments, ensuring.

Portsmouth, New Hampshire

• Managed day to day operation of 125 room select service property in a busy suburban market including front desk, breakfast, housekeeping, and complimentary shuttle.
• Responsible for training, scheduling, performance monitoring, developing and growing, and management of the hotels staff ensuring Hilton specific training policies were adhered to.
• Developed and implemented employee recruitment/retention strategies and solutions with general manager and other department heads. Oversaw… Show more
• Developed and implemented employee recruitment/retention strategies and solutions with general manager and other department heads. Oversaw the implementation of said plans and held monthly meetings with appropriate.
• Served as hotel’s HR point of contact, overseeing activities such as benefits enrollment, recruitment, performance management and disciplinary actions while ensuring that company and local government policies were.
• Performed all of the properties accounts receivable and accounts payable duties including coding invoices and entering the data into the system, sending invoices to businesses upon check out, posting payments, ensuring.

Portsmouth, New Hampshire

Bachelor Of Science - Bs, Information Technology With A Focus In Data Analytics

Bachelor Of Arts (Ba), Communication, General

Associate Of Arts And Sciences (A.A.S.), Liberal Arts And Sciences/Liberal Studies, 3.4

Activities and Societies: Phi Theta Kappa, Student Senate

General Studies