Rob Hopper Email and Phone Number
Director, Account Services at Blue Cross Blue Shield of Michigan at
@
Blue Cross Blue Shield of Michigan
Rob Hopper's Location
Detroit, Michigan, United States, United States
Rob Hopper's Contact Details
Rob Hopper work email
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- Valid
Rob Hopper personal email
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Rob Hopper phone numbers
About Rob Hopper
Experienced leader with strong track record and industry knowledge across multiple disciplines: Leadership, Operations Management, Project Management, Business Case Development, Planning, Administration, Management, Healthcare Management, and Healthcare.
Rob Hopper's Current Company Details
Blue Cross Blue Shield Of Michigan
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Director, Account Services at Blue Cross Blue Shield of Michigan
Rob Hopper Work Experience Details
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Director Of Account ServicesBlue Cross Blue Shield Of Michigan Jan 2022 - PresentDetroit, Michigan, UsLeadership of the Account Services team whose mission is to assist sales representatives and agents in servicing our group customers through timely and accurate quote creation and processing of group wide benefit changes, while also undertaking group maintenance, group cancellations and reinstatements, new group set-up and addressing membership issues.
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Director, Office Of The PresidentBlue Cross Blue Shield Of Michigan Jun 2019 - Jan 2022Detroit, Michigan, UsBalancing operational, programmatic and strategic responsibilities in the support of the Office of the President. Leveraging strong track record of leadership experience to drive ongoing operations and optimize performance within the Office. Accountable to sustain day-to-day operations of the office. An important element of execution is establishing and maintaining the agendas, meeting cadence and fostering the outcomes from strategic cross-functional executive forums to inform strategic direction as well as drive issue resolution. Oversee Executive Communications to leverage the voice of the President and CEO within the Blue Cross Blue Shield of Michigan enterprise as well as outside of the organization. Driving desired outcomes for special projects and ensuring the flow of information to the CEO is open, transparent and timely in order to highlight concerns and promote alignment.
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Director, Health Plan Business Performance OfficeBlue Cross Blue Shield Of Michigan Oct 2016 - Jun 2019Detroit, Michigan, UsLeadership and oversight of the Health Plan Business Performance Office mandate to drive capital investment prioritization and maximizing return on investment through ongoing planning, portfolio risk management, reporting, performance consulting, and cultural transformation, while ensuring a high degree of fiduciary transparency surrounding cost, value and risk awareness/escalation.
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Director, Individual Business OperationsBlue Cross Blue Shield Of Michigan Jan 2012 - Oct 2016Detroit, Michigan, UsAccountable for Individual Business operations: divisional compliance, regulatory, vendor and procurement oversight, divisional annual and strategic business planning development; strategic portfolio and project management leadership; cross-functional strategic retail capability development and implementation for the Individual Business market segment.
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Director Of Administration - Office Of Cfo And President Of Emerging MarketsBlue Cross Blue Shield Of Michigan Jul 2007 - Jan 2012Detroit, Michigan, UsAccountable for oversight of annual and strategic planning process and performance measurement for Finance (Controller, Actuarial Services, Underwriting, and Treasury) and Emerging Markets (for-profit subsidiaries, individual lines, Medicare Advantage) primary divisional interface with Board Relations and Human Resources. Entails substantial project lead activity and coordination of multiple, cross functional activities inclusive of strategic platform launch, implementation and performance.
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Director Of Ethics And ComplianceBlue Care Network Of Michigan Jun 2004 - Jul 2007Directed all operations and initiatives related to health care compliance for Blue Care Network of Michigan HMO. Implemented the HIPAA Security standards as well as the array of annual electronic training, and conflict of interest attestation. Responsible for corporate policy process and administration as well as process redesign related to policy development, approval and implementation. During this tenure, BCN entered the Medicare Advantage and state Medicaid market segments, which entailed integrating commercial compliance with Medicare Advantage (CMS) and state Medicaid compliance; inclusive of infrastructure development and inherent education and processes into the overall corporate program.
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Manager Of Business DevelopmentBlue Care Network Of Michigan Jan 2002 - Jun 2004Coordinated all sales RFI and RFP responses including regional surveys related to eValue8 healthcare coalition, automotive and automotive supplier responses, State of Michigan, and an intensified effort in support of new business. Developed standard response for small employer groups, and managed team of five business analysts in responding to over 500 requests for information/proposal per year.
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Project ManagerBlue Care Network Of Michigan Mar 2000 - Feb 2002Accountable for business process improvement and project implementations ranging from charter development through planning and project/program management. Specialization: Regulatory implementations.
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Field Services RepresentativeBlue Care Network Of Michigan Mar 1999 - Mar 2000Facilitate interactions between the Blues Managing Agent community in SE Michigan with Blue Care Network. Aid in benefit interpretation and complex claim issue resolution.
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Call Center SupervisorElectronic Data Systems Mar 1997 - Mar 1999West Hartford, UsCall Center Supervisor with the GM OnStar Account. Supervised team of 20+ representatives receiving calls via in-vehicle telematics comprising emergency call coordination with 911 services, vehicle functionality and diagnostics, trip routing, concierge servicing, and product demonstrations. Integral to OnStar Canada start-up by forming call center team, aiding in training development/delivery, recruiting of French-language representatives and overall team supervision including quality monitoring, performance reviews, staffing models and day-to-day logistics. -
Implementation Manager - BelgiumElectronic Data Systems Mar 1996 - Mar 1997West Hartford, UsResponsible for account set-up of a call center for the client, GM Europe, at Opel Belgium. Negotiated and secured Letter of Agreement and final contract with Opel Belgium to implement a customer contact center to engage Opel vehicle owners and dealers in Belgium with vehicle questions, problem resolution and distribution channel issues. Accountable for complete array of start-up activities including integration of IT platform, physical construction, client relationship, training development and delivery, recruiting and staffing, EDS Belgium leadership relationship management, performance evaluation, succession management and planning.
Rob Hopper Skills
Healthcare
Cross Functional Team Leadership
Leadership
Process Improvement
Business Process Improvement
Strategic Planning
Insurance
Health Insurance
Program Management
Managed Care
Management
Training
Medicare
Hipaa
Project Management
Administration
Healthcare Management
Organizational Development
Operations Management
Strategy
Business Analysis
Claim
Healthcare Information Technology
Human Resources
Medicaid
Policy
Vendor Management
Data Analysis
Visio
Change Management
Benefits Administration
Team Building
Integration
Compliance
Health Care Reform
Crm
Employee Training
Project Planning
Recruiting
Rob Hopper Education Details
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Central Michigan UniversityCommunications And French -
Bowling Green State UniversityFrench
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L'Institut De TouraineFrench Language
Frequently Asked Questions about Rob Hopper
What company does Rob Hopper work for?
Rob Hopper works for Blue Cross Blue Shield Of Michigan
What is Rob Hopper's role at the current company?
Rob Hopper's current role is Director, Account Services at Blue Cross Blue Shield of Michigan.
What is Rob Hopper's email address?
Rob Hopper's email address is co****@****ast.net
What is Rob Hopper's direct phone number?
Rob Hopper's direct phone number is +131322*****
What schools did Rob Hopper attend?
Rob Hopper attended Central Michigan University, Bowling Green State University, L'institut De Touraine.
What skills is Rob Hopper known for?
Rob Hopper has skills like Healthcare, Cross Functional Team Leadership, Leadership, Process Improvement, Business Process Improvement, Strategic Planning, Insurance, Health Insurance, Program Management, Managed Care, Management, Training.
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