• Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.• Sealed, labeled and prepared completed tubes to containers/pallets for efficient transport.• Inspected products and machines to maintain quality and efficiency.• Took on additional shifts during peak work periods to keep projects on schedule.• Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.• Operated 3-ton crane while uninstalling/installing winder spindles during production order changeout.• Wrapped winder spindles during changeovers utilizing 16+ ply paper rolls.• Initiated lockout/tagout protocols in accordance with JSA and OSHA regulations.

• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.• Built and maintained trusting relationships with key customers, clients, partners, and stakeholders.• Managed all investments and expenditures assertively to ensure the corporation achieved maximum profit and growth.• Analyzed internal and external operations identifying areas for overall process enhancement.• Streamlined operations by implementing process improvements and optimizing resource allocation.• Trained and advised business partners regarding security system maintenance and upgrades.• Maintained full inventory control of all liquor, beer and non-alcoholic beverages.• Fostered a collaborative work environment that encouraged creative problem solving.• Audited daily credit card transactions assuring complete accuracy before nightly processing.• Spearheaded all vendor-related negotiations including resolution of any issues and/or general inquiries.• Programmed, updated and maintained a real-time restaurant menu within the Aloha P.O.S environment.• Increased profitability by optimizing sales and fulfilling lower overhead costs.

• Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.• Oversaw technical operations providing support for 29 school sites, 17,000+ students, and 1,000+ staff.• Assisted with the hiring, leading, training, and coaching of Computer Support Technicians, Bench Technicians, and Computer Network Technicians.• Assisted with the monumental task of maintaining real-time inventory of all staff and student devices totaling approximately 28,000 devices.• Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.• Managed life cycle replacement of hardware and software.• Oversaw the Chromebook assignment process assuring that every actively enrolled student was issued/assigned a working device totaling approximately 18,000 devices in any given school year.• Provided project leadership and coordination for various overtime projects.• Analyzed network security and current infrastructure, assessing areas in need of improvement.• Established and maintained strong relationships with customers, vendors and strategic partners.• Evaluated emerging technologies for potential adoption, staying ahead of industry trends to maintain competitive advantage.• Drove innovation and fostered a culture of continuous improvement through strategic planning and execution.

- Troubleshot and resolved a multitude of work orders pertaining to various hardware and software issues in an extremely fast paced I.T. environment.Software:• Operating Systems: Windows O.S. – All Versions, Macintosh O.S. – All Versions• Internet Browsers: Chrome, Firefox, I.E., Safari• Email setup, configuration and troubleshooting (Web-Based and Email Clients.)• Malware/Adware/Spyware/Virus Removal/Worms/Trojan Removal• SolarWinds Web Help Desk Ticketing System• OPRA Work Order Ticketing System• Bomgar Remote Support• Raptor Visitor Management Software• Sophos Anti-Virus• Slack• Active Directory• QZangle DBMS• Zangle WEB Apps• Google Admin• Apple School Manager• iVisions Asset Management System• TipWeb-IT – Asset Management Software• DeployStudio Macintosh Imaging SoftwareHardware:• Troubleshooting and diagnosis of Wireless Arrays• Installation, setup, and assembly of PC workstations• Installation, servicing and performing complex repairs on a variety of computers, networks and related peripherals including Windows O.S., Apple O.S. and applications.• Localization, isolation and diagnosis of system hardware and software malfunctions performing appropriate repair or recovery procedures.• Cleaning or repairing computers affected by viruses or malware while removing unwanted files for computer efficiency or as requested.• Disassembly, diagnosis, troubleshooting and repair of Lenovo Chromebooks (Model: X131e and 11e)• Diagnosis and troubleshooting of System Boards for Lenovo Chromebooks• Disassembly and repair of ASUS Google Nexus 7 tablets• Diagnosis and troubleshooting of Apple iPad tablets• Disassembly, diagnosis, troubleshooting, and repair of Apple iMacs, Apple Macbook Pro/Air computers• Diagnosis and maintenance of MDF/IDF network cable management• Performing network punch downs to connect Ethernet cabling to punch-down block• Diagnosis, disassembly, and repair of various makes/models of printers (Network and USB)

- Supervisor – Tier 2 Advanced Internet/Home Networking/Network Security:• Managed daily operations for the Tier 2 Advanced Internet department for the San Diego market.• Sole Supervisor every Sunday and Holidays managing 70+ technical support representatives for the entire San Diego Call Center.• Led San Diego Tier 2 Advanced Internet department to be #1 in the nation for AHT (Average Handle Time) for the month of August 2014 among all Cox Advanced Internet locations.

- Tier2 Advanced Internet Support/Home Networking/Network Security/Cyber Agent - Lead Assist:• Handled over 4,500+ calls maintaining a Customer Satisfaction Average of: 98%.• Successfully resolved Internet and analog/digital cable box issues involving over 6,000 customers and field technicians a year.• Conducted successful training over a 45 day period for 50+ new call center employees in Twin Falls, Idaho.• Successfully resolved multiple customer complaint cases de-escalated from COX Corporate Headquarters.• Handled and resolved customer escalated calls resulting in satisfaction for both the customer and employer.• Successfully resolved Network Security issues involving DMCA Copyright Infringement, IP Blacklisting, Email Compromise, and Mailbox recovery.

- Troubleshot and resolved customer calls involving various Internet hardware and/or software issues in an extremely fast paced dynamic call center environment.Software:• Operating Systems: Windows 8/7/Vista/XP, Macintosh O.S. X 10.9/10.8/10.7/10.6• Email Clients: MS Outlook, Windows Live Mail, Windows Mail, Outlook Express, Mac Mail, (All versions)• Email setup, configuration, and troubleshooting for mobile devices (POP/IMAP/SMTP)(SSL/TLS)• Operating System auditing/hardening/testing• Malware/Adware/Spyware/Virus Removal/Worms/Trojan Removal• Modem/Router firmware monitoring and upgrades• BMC Remedy Ticket System• Keystone Ticket System• CATS(Cox Abuse Tracking System)• Scout Call Volume Analyst/Outage Monitoring Software, RTA (Real-Time Adherence)• Internet Browsers: I.E., Mozilla Firefox, Google Chrome, Safari, Opera, SeaMonkey (All versions)• Remote Computer SupportHardware:• Configuration, assembly, and installation of LANs and WLANs• Managing and troubleshooting of WLANs, WLAN standards, architectures, access methods and network protocols including 802.11B, 802.11G, 802.11N, WEP/WPA/WPA2 encryption, TKIP/AES mechanisms over 2.4GHz/5GHz• Master troubleshooter of DOCSIS 3.0/2.0 Cable Modems/Gateways – Universal and Proprietary• Technical knowledge and troubleshooting of Aspect, Cisco, and Avaya phone systems over VPN infrastructure• Configuration, setup, and troubleshooting of various wireless devices including laptops, phones, tablets, printers, Blu-ray players, SMART TVs, gaming consoles, streaming devices• Performed advanced Internet browser setup, troubleshooting and configuration of software proxy servers.

• Maintained security and daily operations of Camp Lejeune Marine Corps Base Brig for up to 35 personnel and 280 prisoners resulting in no security breaches or deaths.• Commanded, led, trained, and coached a platoon of 45 inmates while assigned to Correctional Custody Unit.