Robert H. Email & Phone Number

United States

Dallas, Texas, Us

Plano, Tx, Us

• I lead a design team focusing on a human-centered design approach for the end-to-end design strategy of the companyʼs web SaaS and native mobile applications, enhancing user interaction and satisfaction.• I work closely with our solutions architects on AI-driven design improvements, significantly boosting usability and customer engagement.• I protectively collaborate with stakeholders and end-users to gather requirements and provide tailored design solutions, to improve overall user satisfaction.

Plano, Tx, Us

Dearborn, Michigan, Us

• Led the B2B SaaS Telematics software project, establishing and managing a remote design team for structured and efficient feature development.• Mentored team members, providing hands-on guidance and fostering a collaborative environment.• Collaborated cross-functionally with Product and Engineering teams to align design goals and ensure successful project outcomes.• Created the UI design assets to be used for high fidelity prototypes and as a source of truth for the team.

• Led the design and implementation of various B2C eCommerce platforms for contracted companies as a freelancer, utilizing human-centered design to enhance user experience and increase customer adoption by 20%.• I proactively pursued a degree in Cybersecurity (expected 2026) and pursued certifications to further enhance my technical expertise.

Round Rock, Texas, Us

• Served as a Senior Product Designer for the Artificial Intelligence/Machine Learning team, leading design efforts for an internal tool.• Collaborated cross-functionally with Product Managers and the engineering team to ensure design system adherence and user satisfaction through validation.• Addressed complex problems and contributed to the success of the larger design team.

New York, Ny, Us

• Directed design on an Artificial Intelligence-driven B2B SaaS platform for top IHS Markit(S&P Global) clients, overseeing end-to-end product design processes.• Established and maintained the platform's design system, coordinating UI, UX, and research initiatives within the design team.• Successfully collaborated with cross-functional partners to ensure a seamless user experience.

Englewood, Co, Us

• Worked on a web-based application for consumer-facing 5G initiatives, handling end-to-end UX processes, UI work, visual design, and prototyping.• Managed stakeholder communication and engagement before the contract was canceled due to the COVID-19 pandemic.

Basking Ridge, Nj, Us

· Led the design of a next-gen B2B Internet of Things map service, similar to Google Maps, resulting in the successful product launch to top clients and developers via an open API.· Managed end-to-end graphic deliverables, design system, and creation of all map artifacts and assets.

Mountain View, Ca, Us

· Redesigned the Android app for Street View using Google's Material Design System 2.0, leading to a successful launch on the Play store.· Collaborated with cross-functional teams, including Google Maps, to enhance the Street View experience on mobile and web.

Hartford, Connecticut, Us

· Provided strategic direction and oversight, ensuring the alignment of design initiatives with overall business objectives.· Led design efforts for critical features within the Android and iOS apps, contributing to the enhancement of the user experience and overall product functionality.· Collaborated closely to integrate design considerations into the broader product development lifecycle, ensuring a cohesive and user-friendly end product.· Worked collaboratively with stakeholders and cross-functional teams, including Engineering, Product, Accessibility, and Research teams to define project scope, objectives, and deliverables, ensuring alignment with overarching business strategies.· Mentored team members, fostering their professional growth and contributing to a culture of continuous learning and improvement.

Hartford, Connecticut, Us

· Contributed to a large design team, focusing on UI/UX for Aetna Health app features, such as Insurance Claims, Behavior Change, Payments, and Search.· Executed designs through a full release cycle, emphasizing iterative improvements.· I helped to establish, build and maintain the Aetna Design System.

Denver, Co, Us

· Provided end-to-end UI/UX design for patient-facing apps on iOS and Android, adhering to iOS Human Interface Guidelines and Android UI Patterns.· Designed custom native apps for external clients on iOS and Android platforms.

Greenwood Village, Colorado, Us

· Implemented an end-to-end strategic UX process for the B2B platform, including front-end development, hi-fidelity prototyping, and user testing.· Engaged with high-profile clients such as the NFL, NBA, and popular restaurant chains like Chipotle.

Stamford, Ct, Us

Stamford, Ct, Us

· Pioneered UX processes for Gartner's user administrative portal, proprietary softphone, company website, and B2B web application.· Established as the first full-time UX designer, ensuring a seamless user experience across multiple platforms.

Boulder, Colorado, Us

• Collaborated directly with the CEO and team members to conceptualize diverse websites and design projects.• Specialized in E-Commerce sites using Content Management Systems like Magento, WordPress, and BigCommerce.• Executed processes including vector illustration, responsive web design, visual design, and the creation of pixel-perfect mockups.

• Led the creation of original vector-based illustrations for product development, branding, and marketing materials.• Collaborated closely with the CEO on weekly product development and marketing strategy discussions.

Boulder, Co, Us

• Took on multiple roles, leading end-to-end processes for building websites using both WordPress and HTML/CSS.• Created numerous web apps for use on Facebook, showcasing versatility in web development.• This experience marked the beginning of my journey towards a career as a UX Designer.

I spent a year backpacking across Australia.

Plano, Tx, Us

• Led a team of 7 employees, ensuring a positive and productive work environment.• Managed accounts totaling over 1 million dollars in annual revenue, focusing on both customer satisfaction and financial performance.• Provided mentorship to employees on account management and sales techniques, fostering their professional growth.• Ensured employees had the necessary resources and support to excel in their roles.• Collaborated with other store managers and regional managers on marketing strategies to maximize profitability.• Contributed to the development and execution of marketing initiatives, optimizing their impact on store revenue.

Plano, Tx, Us

• Supervised the work of Account Managers, ensuring that accounts were properly maintained and payments were processed accurately.• Provided training and guidance to Account Managers on effective account management techniques.• Engaged in sales activities within the store, promoting and selling furniture, appliances, and electronics products.• Scheduled and coordinated product deliveries and pickups, optimizing logistics for customer satisfaction.

Plano, Tx, Us

• Conducted comprehensive reviews of customer accounts, ensuring accurate and up-to-date information.• Oversaw payments, managing financial transactions with a focus on customer satisfaction and adherence to payment schedules.• Coordinated the delivery of products to customers' homes, ensuring a smooth and timely process.• Managed product returns, providing excellent customer service during the return process.

Randolph Afb, Tx, Us

Associate'S Degree, Information Technology

Associate Of Arts And Sciences - Aas, Graphic Design