Robert Hsiao Email & Phone Number

California, United States

Bentonville, Arkansas, US

Digital Financial Services - Warranty & Services

Advised fintech and funtech startups

Foster City, California, US

• Defined requirements and roadmaps for features and API integrations of new seller products, bringing innovative offerings that create incredible value and delight both merchants and ecosystem partners e.g., Acquirers.
• Managed technical issues as the single point of contact for payment ecosystem partners. Developed and maintained relationships and support plans, delivered postmortems on all critical support incidents, and used.
• Provided technical account and situation management to coordinate information and resources for addressing production issues. Presented feedback and recommendations to respective cross-functional teams and provided.

Shenzhen, Guangdong, CN

• Launched cross-border payment products including local wallets for Hong Kong / Malaysia and digital remittances (We Remit) for Southeast Asia. Worked closely with trusted partners, third party providers, technology.
• Spearheaded GTM strategy in new territories by forming strategic partnerships and profit-sharing models. Communicated and coordinated contracts e.g., Service Level Agreement, Non-Disclosure Agreements, and Statement of.

上海, 上海, CN

• Managed cross-functional teams to upgrade existing portfolio and introduce new services such as website / mobile app overhaul (design, engineering, QA), personalized curriculum (editors, teachers, writers) and customer.
• Executed against a product roadmap using a compelling mix of MRDs / PRDs, user stories, and wireframes. Created free webinar product, growing customer base by over 3x and increasing user activation / engagement rates.
• Drove content and customer acquisition strategy including affiliate programs, landing pages, lead generation, marketing automation, and social media campaigns to improve conversion funnel – boosting qualified leads by.

El Segundo, California, US

• Established BI Center of Excellence for pervasive operational data across HK and China to recapture estimated US$3MM loss of sales, with US$1.5MM potential loss of gross profit. Led end-user training and continuous.
• Provided startup advisory on grow and scaling language literacy product in APAC by identifying content licensors, distribution partnerships, and value-added investors. Accelerate product enhancement, localization, and.

Menlo Park, CA, US

Executed due diligence, financial modeling, and business model analysis for portfolio of 17 potential investments in growth stage ventures within TMT sector. Highlighted key findings and insights for Partners and Managing Directors to deliver at annual CEO Forum.

London, GB

Designed and delivered an internal e-commerce platform that shortened lead-time of distribution operations by 3-5 days. 10-week project was deployed after my departure, gaining over 500 daily active users and a 2-year payback from cost savings generated.

New York, NY, US

Oversaw strategic and technical projects to improve executive decision-making across Entertainment, Finance, and Retail industries. Created performance measurement dashboards and reports to track and analyze KPIs for eliminating redundancies and operational inefficiencies.

Armonk, New York, NY, US

Gained expertise in full Software Development Life Cycle from implementing and maintaining enterprise BI and CRM solutions. Held design, development, release management, and functional / performance testing roles across Automotive, Education, and Pharmaceutical industries.

Armonk, New York, NY, US

- HiPODS team (High Performance on Demand Solutions)- Developed build automation scripts for company-wide internal blogging platform- Functional and performance testing of blogging platform

Cs106A Code In Place, Computer Science

Master Of Business Administration (Mba), Tsinghua-Mit Global Mba

Certificate, Management

Bachelor Of Science (Bs), Computer Science (Networked Systems Specialization)