Robert Hutson Email & Phone Number

Managed consolidation of three IT call centers into one regional mega-center; reduced the number of personnel by 15; consolidation saved $1.6M annually Managed 46 joint military and contractors responsible for maintaining $519M wide area networkOversees incident management, network monitoring, system administration, and configuration management Managed.

for Agency's multimillion dollar Intelligence Data Center. Designed and implemented unique electrical/mechanical systems for DIA's most advanced Ops Center that is responsible for providing intelligence data to customers world-wideSupervised installation of 2544 air blown fiber dropsProject Manager for $10M Uninterrupted Power Source replacement. Found.

Managed, tracked and edited all written correspondence to MAJCOM NOSCs to include network and security vulnerabilities and intrusion reports Managed scheduling, protocol and administrative support for senior executivesHand selected for dependability and communication skills to coordinate, train and in-process 52 Senior Duty Officers annually during their.

Led 25 IT Help Desk personnel and 12 small computer repair technicians to work center and of the quarter while being recognized as manager of the Quarter in support of a $35M metropolitan area network with 8,500 academic studentsManaged over 17K trouble tickets and 56K calls while maintained 60 percent tier one resolution rate which exceeded the industry.

Reviewed DoD and civilian contract proposals, completed funding documents, and made selection recommendations for contracting personnel at the Air Force Academy Chief Quality Assurance Evaluator for 100+ service agreements and contracts annuallyAccomplished all acquisition actions to initiate, modify, and close IT service contracts with an annual budget of.

Recognized leadership and mentoring abilities; awarded Senior Executive "Mentorship Award"Managed 13 system administrators and performed advanced troubleshooting and preventative maintenance for mission critical hardware and software systems connected to the intelligence training schools network Establishes standards, analyzes operator productivity, and.

Bs, Management, Information Systems

2006 Bachelors Of Science, Management, Information Systems

As, Information Systems Management

Education record