Delivered multi-million dollar projects for new product launches and existing product improvements. Piloted new processes and captured results, focused on project management effectiveness across global operations. Developed and maintained user documentation for operational functionality. Diagnosed, designed and implemented hardware, firmware and software changes. Analyzed and led marketing and sales training teams for customer requirements.- Assured statement of requirements (SOR) and met expedited scheduling demands by coordinating project scope and capturing operational statistics and milestones.- Managed multiple simultaneous projects and coordinated product development, on time and on budget, while adhering to rigorous organizational criteria. - Saved several million in project costs and expenditures by reducing a pre-existing 2+ year timeline and delivering product in 6 months, effectively utilizing alternate available resources.

Directed $30M+ in sales services for multiple accounts. - Provided innovative solutions by maintaining monthly and quarterly key performance indicator (KPI) reports that captured operating time (OT), lost time (LT) and any non-productive time (NPT).- Provided 100% of coverage for all sales functions via bids and contract negotiations focusing on annual customer-specific targets in various completion environments. - Grew market share 15+% by providing consistent customer and field interactions with solution-based innovation ideas. - Increased group engagement and inspired top performance by partnering with sales teams and district managers. - Retained business through contract renewals and increased revenue by delivering best-in-class cutting-edge technology and services.- Communicated company’s expertise in customer-centered needs and solutions as designated subject matter expert (SME) for sales presentations and in-house training seminars.

Developed, delivered and integrated new service for specific markets and conditions. Guided districts and technical professionals via presentations, brochures, manuals and documentation. Generated market and instructional presentations for multiple sites and sales teams. Directed operational deployment of services to all locations.- Provided on-time and on-budget delivery of services.- Reduced on-site employee requirements 30% by integrating services through innovative solutions and designs.