Successfully performing in various industries throughout the UK, delivering tailored learning and development solutions to impact behavioural change in business culture and enhance the customer experience. Demonstrates strong entrepreneurial skills and is adept in adding value to client programmes through a disseminated learning approach.• Adept at working in changing business environments and is able to lead and motivate others to corporate goals.

Manage strategic and commercial plans for winning, designing, and delivering business-critical people development programmes to clients across the private and public sector. Perform as coach and mentor to enhance personal capabilities of managers to improve individual and team performance. Deliver excellent service to establish a strong relationship with clients.• Drove operational growth over people development department through strategic leadership.

Spearheaded budget of overall department with insightful management and planning. Delivered effective support in business culture change programme, including 130 middle and senior level managers. Ensured successful design and delivery of new employee induction programmes to promote organisational values and competencies. Engaged employees and management via conferences and surveys to influence business plans and maintain compliance with service standards.• Led two learning and… Show more Spearheaded budget of overall department with insightful management and planning. Delivered effective support in business culture change programme, including 130 middle and senior level managers. Ensured successful design and delivery of new employee induction programmes to promote organisational values and competencies. Engaged employees and management via conferences and surveys to influence business plans and maintain compliance with service standards.• Led two learning and development (L&D) teams, involving 3000 employees through integration following a merger between two large London based housing organisations. Show less

Introduced an innovative and improved e-learning offer for strategic business development. Promoted to Head of Organisational Development for managing a new business culture change programme. Designed and delivered managers and new talent development programme to support succession planning and internal promotions to the Executive Management Team. Steered employee engagement strategy across the group to achieve corporate goals. Involved in internal and external coaching and mentoring programmes… Show more Introduced an innovative and improved e-learning offer for strategic business development. Promoted to Head of Organisational Development for managing a new business culture change programme. Designed and delivered managers and new talent development programme to support succession planning and internal promotions to the Executive Management Team. Steered employee engagement strategy across the group to achieve corporate goals. Involved in internal and external coaching and mentoring programmes while collaborating with individual development.• Achieved 'Times Best Companies' accreditation within the top 650 NFP companies as well as awarded 'Investors in People' accreditation.• Deployed new performance management competencies frameworks to set new values. Show less

Developed an in-depth experience of designing organisation-wide programmes to improve awareness and performance on diversity from an employer’s perspective but also in terms of delivering better customer service through effective engagement. Continues to be at the cutting edge of organisational diversity and inclusion programmes. • Co-created a Diversity Toolkit with De Montfort University • Published articles in the Housing Press.

Promoted to Performance Improvement Manager - led post-merger service improvement strategy for the new organisation. Delivered Prince II Project Management based training to managers. Lean systems practitioner, increased efficiencies to remove wastefulness in processes through 'lean system' methodology• Designed and delivered customer service programme ‘Recipe for Success’ with recognition from the Institute of Customer Services

Successfully provided training and consultancy services to independent resident organisations on estate management. Including budget management, communication skills, leadership and management skills.

Responsible for managing 250 rented and leasehold tenancies across London.