Corporate Operations Manager with over 14 years of project/program development and management experience. Results oriented and effective leader with successful track record in delivering objectives. Ability to strategically plan projects, implement and develop programs, proactively identify and resolve problems, maximize productivity and deliver profitable results.Strengths in:* Program Management* Organization Development* Call Center Operations Management* Customer Service/Support Services* Teleservices Management* Queue Management Strategies* Infrastructure Management* Strategic Project Planning* Financial Services / Profit Recovery* Staff Development and Management* B2B:B2C Sales/Marketing* Market Research / Lead Generation* Purchasing & Inventory ManagementSoftware & Technical Proficiencies* Certified Administrator: NetSuite Cloud Based CRM and Financial Application* Proficient: Microsoft Office Suite - Outlook, Excel, Word, Power Point, Access, Project* SQL Windows based applications including web based interview dB applications* Oasys automatic call distributor and Touchstar predictive dialer* Ceridian HR and Payroll Management Application* IBM AS 400 Report and database management applications* UNIX E-21 Database Management SystemSpecialties:Contact center operations management, financial services & account reconciliations/collections, customer service, market research, lead generation, purchasing, inventory management.