I am a highly competent strategic and results-driven manager with experience in customer-centric operations in designing strategies, Production Control and Workforce Planning.I am a charismatic leader with proven capability in the design and implement a workforce planning capacity (people, process and technology), operational transformation, risk management and governance. I apply an innovative approach to fostering relationships with internal and external clients and vendor management to establish business-to-business relationships to increase services, content & revenue.I collaborate with Executive teams, delivering strong business acumen ensuring optimum performance through establishing and developing enhanced customer-centric operations in customer service strategies for Call Centre , Counter, Back of house Processing, Production Control and Workforce Planning within the Private Industry, Defense, Justice and Immigration fields.