Customer Service Representative
Forum Moderation Team member for 5+ yearsCustomer Support: Handled incoming support requests from customers Participated in review of policy and internal support Handled manager overflow on occasion Assisted in mentoring of new reps after trainingTechnical Support: Received incoming calls and support tickets regarding technicalproblems customers may experience while playing Blizzard games ontheir PC or Mac Responsible for notation of steps taken to resolve technical issues, andto take ownership until the resolution.Account Administration: Review of customer disputes of account suspensions or closures Apply suspensions and closures to accounts in violation Approve/Deny suspensions or closures for Customer Service reps