I revel in being at the vanguard to facilitate change and create a culture of continuous improvement. Whether in the healthcare, education, or semiconductor vertical, I have built a career by identifying and prioritizing operational roadblocks and articulating root causes in an insightful and actionable way; then driving and closing solutions that produce rapid adoption.ACHIEVEMENTS◾ Initiated and completed workflow optimization of customer order management process. Identified high-impact/low-effort opportunities for improvement that improved commit date reliability to >95%. ◾ Developed and instituted streamlined workflow to manage field escalation issues resulting in significant efficiency gains by creating rapid escalation of high-impact field issues and effective management of communications to field and customer.◾ Successful in numerous implementation hardware, software, and workflow optimization projects emphasizing rapid adoption and rapid ROI.◾ Administered all aspects of Technical and Strategic Account Management including forecasting, revenue targets, sizing, warranty, large volume orders, service contracts, and customer relationship mapping.◾ Partnered with customers in population health, care coordination, EDI, interoperability, clearinghouse services, and analytics providing practice management and electronic health record applications. ◾ Managed all aspects of product ownership including value proposition/competitive positioning, product launch, roadmap, competitive assessment, training, red team analysis, and collateral. ◾ As a product manager, successfully launched new capital equipment product realizing $60M in the first years and over 30% market share gain.CERTIFICATES◾ PMP certificate through 2022 (achieved in 2010)◾ Six Sigma Black Belt Certificate (Mar 2022)SKILLSChange Management | Project Management | Program Management | Six Sigma Black Belt |Workflow + Process Improvement | Product Management | Lean Methodology | Account Management
Listed skills include Business Development, Strategy, Competitive Analysis, Program Management, and 46 others.