Participate in fully designing and creating customized processing solutions for financial institutions in which their card programs can positively impact the lives of their members.Direct sales responsibilities include:- Highly visible role in successful completion of RFP responses, pricing proposals, design of presentation materials, as well as developing sales approach for CO-OP Omaha-platform processing opportunities, Financial Institutions range from $150M to >$10B in asset range.- Direct point of contact for multiple credit union industry consultants facilitating active contract negotiations leading to successful closure of opportunitiesSolution design capabilities include subject matter expertise on unique, single platform debit/credit processing when leading discussions for prospective financial institutions. Awarded 2018 CO-OP Regional Sales Manager of the Year

Actively lead full demonstration of CO-OP FS credit/debit processing capabilities including live system walkthroughs effectively answering any and all operational questions along the way.Awarded 2017 CO-OP Technical Sales Consultant of the Year

Fully responsible for the holistic fraud experience of TMG credit union and banking partners. This includes direct oversight of three fraud-focused teams including: Fraud Prevention, Fraud Detection Work Center (FDWC), as well as Chargebacks groups. The TMG Fraud Prevention team is tasked is managing all fraud detection strategies and application functionality for approximately 300 financial institutions across the United States and Canada. The TMG FDWC is a 24x7x365 full in/outbound call center used to resolve potentially suspicious cases for cardholders. The TMG Chargebacks group is a 60 seat back-office group for approximately 100 issuers on FDC, STAR, and Shazam issuing platforms. Highlights of my leadership focus included:- Manage teams to hit fraud detection KPIs that are under industry standard. This includes new focus on capturing relevant data that quantify value (dollars saved, at-risk amounts, false positives) to our partners in recurring, automated fashion. In addition, created an recurring internal review of total queued volume, false-positive ratios, basis points for credit/debit, for ensuring maximum fraud efficiencies. - Created rigorous biweekly one-on-one process for managerial direct reports on all three fraud teams. This was meant to ensure they were actively tracking individual Analyst performance within current position as well as ensuring those teammates were positively positioned at TMG for their own career development. - Directly responsible for deployment and use of First Data fraud detection functionality that resides on multiple domestic issuing platforms. Personal responsibilities also included ensuring fraud risk for our credit union partners was effectively managed afterhours, weekends, as well as on holidays.

PRODUCT DEVELOPMENT AND INNOVATION- Directly managed and implemented the largest debit fraud strategic development over the course of 2012- Collaborated with multiple domestic and international development groups located on various FDC/STAR issuing platforms with a goal of constructing a new fraud detection solution usable across all of North America - Point of contact for debit fraud functional requirement creation on all FDC/STAR development initiatives- Highly experienced working with outsourced IT development groups such as Accenture and Cognizant. Included managing entire project lifecycle milestones from requirement creation, overall project management, and final accountability that desired solution is delivered. RISK LEADERSHIP -Active participant in First Data Issuing Fraud Product development roadmap and other visible strategic initiatives- Participated in numerous conferences and client visits educating about First Data fraud technology capabilities. Also included directional guidance on new payment form factors and how FDC/STAR development allows for seamless issuer adoption - Constructed and implemented STAR global fraud strategies and practices for managing regional/national debit card breaches. - Known as a subject matter expert of multiple fraud applications residing on various First Data North American issuing platforms including:* First Data Falcon* DefenseEdge* FICO Falcon Fraud Manager 5.x* Fraud Detection Work Center* SpendTrend Insights - Fraud SolutionRESULTSManaged revenue stream of approximately ~$31M for FY2012