Robert Hines Email & Phone Number

Texas, United States

Sarasota, Florida, Us

Oversight of commercial real estate projects and transactions for oil and gas Unconventional Assets.Certified Fitwel Ambassador, January 2024

Project Manager with Roofing Reformation overseeing Commercial and Residential roofing projects. Responsible for inspections, estimating, proposals, materials procurement, permitting, generating leads and scheduling labor. JobNimbus-project management program.Quality Auditor and Mystery Shopper for BestmarkQuality Auditor and Mystery Shopper for iSecretShop. Taskforce Hotel GM for Carver Hotel Group121023

Stamford, Ct, Us

Real Estate management experience in a diverse portfolio of class A office, warehouse and technology lab. Oversight and placement for over 8,000+ employees across multiple states (FL and TX) and sites.• Executed new lease terms (LOI) for office sites in multiple locations, including site selection and space design. Progressive leadership experience in corporate real estate including design and construction.• Coordinated cross-functionally and across geographies with stakeholders at all levels to support large-scale growth and new site selection process. Established company site selection criteria and summary report process for new acquisitions. • Devised programs for outsourced facility service vendors with oversight in maintenance, security, and food & beverage. Led project for installation of 2 new in-house cafes.• Established design and procurement plans for new construction of office layouts. Managed renovation projects from $50K to $3.2million. Provided input on long-term development strategies and plans.• Project manager for new office location in Austin, TX. Role included site acquisition through design and construction phases to delivery of space and day one occupancy with oversight of location after completion. • Created and executed hospitality and user experience programming to enhance workplace environment and safety. Developed Sustainability programs used throughout office locations. • Maintained leases, budgets, forecasts, and capital planning for portfolio, inclusive of project budgeting.• Space and occupancy planning for efficiency and redesigning workspace for new more team-oriented collaboration and enhance associate experience.

Geneva, Geneva, Ch

Responsible for planning and implementing sales, marketing, and product development plans for a new Hospitality Experience (HX) audit and certification program North America.• Formulated the B2B sales process and market for the Hospitality Experience (HX) audit and certification program in North America.• Generated new business leads and established sales cycle for program from introduction to close.• Guided sales forecasting activities and set new performance goals according to Market Research, Customer Valuation, and Behavior based Customer Analysis.• Planned and administered content advertising and promotion activities including Social Media campaigns, event marketing, and online electronic media for initial rollout and multi-year cycle.• Designed Auditor training program for product with 100 point scale. Program included energy management, sustainability, risk assessments, cyber-security, and corporate social responsibility (CSR) programming.

Plano, Texas, Us

-Directed a $9 million dollar renovation that completely redesigned the hotel including guestrooms, meeting space and all public spaces. This 8 month redesign encompassed infrastructure assessment, operational efficiency and capital planning. -Developing new restaurant concept that encompasses menu design, points of service and initial budget development while maintaining brand service standards and improving cleanliness and quality standards. -Developed revenue management strategies to mitigate losses during renovation work and improve Revenue for remainder of the year while maintaining a market index above 100%.-Director of security for staff and customer safety while with Interstate Hotels with a focus on rolling out safety system for new hotel that joined the company in 2016. Staff training and emergency preparedness development programming for 183,000 square foot facility. Developed system to track and mitigate insurance claims.-Beta test hotel (1 of 8) for new Marriott International cloud based software system to track and interact electronically with customers. Using Salesforce One platform, Data tracking system allowed for pre-arrival customer experience transformation. Project supervisor for installation of new electronic key system with mobile app interface. -Designated hiring manager and lead trainer for both brand standards and management company training programs. Developed new hire and recruiting program to fill vacancies and reducing employee turnover by 10% along with improving labor efficiency in all departments.

Us

-Oversee daily operations for 294 room hotel with 15,000 sq. ft. of meeting space and 3 outlets producing revenues in excess of $18 million annually.-Achieved acceptable zone Quality Assurance Audit for the first time in more than a year of inspections and removed hotel from Phase II Collaborative Services Improvement program after 2 months.-Project Manager for $9 million hotel renovation with first phase started on the guestroom design.-Developed short term marketing programs to improve revenue generation and capital investment planning to meet long range goals.

92866 Issy Les Moulineaux Cedex 9, Fr

-Providing strategic oversight, planning and development for a $17 million national system operation that encompasses nutritional care for residents, retail food and beverage services, menu development and catering services. Serving over 1.4 million meals annually, managing 30 direct report managers and over 500 employees. -Operating as project manager completing project on time and within budget for new food service venue encompassing formal and casual dining outlets, new kitchen layout, new menu offerings and service style totaling $840,000. -Create yearly budgets to manage profitability, food and beverage and labor cost containment for national portfolio of 7 communities in CT, FL, IL, MI and MN. Improved gross profit by 15% on a fee based account with sales volume increase of 6%.-Develop and monitor appropriate indicators for quality and continuous improvement through Holleran Surveys and accountable for maintaining the highest quality and customer service environment. -Devised Implementation strategy to introduce Sodexo brand standards throughout district.

Aimbridge Hospitality-Oversaw daily operations for two hotels totaling 349 rooms and 5,700 sq. ft. of meeting space producing combined revenues in excess of $9.5 million annually.-Successfully lead combined staff of over 17 managers including 101 employees.-Developed capital management tracking system for all equipment and soft goods renovations in each hotel. -Increased customer service scores by a combined 37% between both hotels for 2010 and achieved brand ranking top 30% in 2011.-Improved RevPar index by 27% and increased revenue by 7% for 2009 and maintained rolling 12 month index of 107 for 2010 with realized expense reductions of 9%.-Received President’s Award in 2009 for RevPar Excellence with increase of 8% respectively.

Plano, Tx, Us

Bethesda, Md, Us

Aimbridge Hospitality-Oversaw daily operations for 184 room hotel with 10,000 sq. ft. of meeting space and 2 outlets producing revenues in excess of $10 million annually.-Successfully lead staff of over 110 employees including 12 managers and 4 directors.-Maintained a rolling 14 month RevPar index of 136.2.-Reduced expenses including labor by 18% while maintaining clear zone Marriott customer service scores and achieving green zone quality scores.-Achieved a 5.6% increase in Sales and Event Satisfaction rating year over year.-Improved operating profit to 43.5% in 2008.

Aimbridge HospitalityConverted hotel from Wyndham Garden Hotel to Doubletree Hotel in 2006.• Oversaw daily operations for 173 room hotel with 2,500 sq. ft. of meeting space and 2 outlets producing total revenues in excess of $6 million annually.• Increased RevPar index by 14% in 2004 and an additional 18% in 2005.• Increased RevPar total by 12.5% in 2006 while under renovation for 5 months during the operating year.• Managed all aspects of full-scale $4.5 million renovation and major brand conversion in 2006.• Improved Service Quality scores in 2003-2005 from 58.8% to 88.2% brand wide within Wyndham International.• Achieved a revenue increase for the operating years of 2003 to 2008 from $3.1 million to $6.7 million.• One of several General Managers Selected to serve on the General Managers Advisory Board in 2007 for Aimbridge developing Standard Operating Procedures for entire organization.• Received President’s Awards in 2003, 2004, 2005 and 2007 for RevPar Excellence and Revenue Excellence Award in 2006 for leading the most improved top line revenue increase of 34% respectively.• Received General Manager of the Year Award in 2003 and Hotel of the Year Award in 2005 from Aimbridge Hospitality.• Received Leadership Excellence Award in 2006 for improving customer service and employee opinion survey results.

• Oversaw daily operations for 191 room hotel with 5,400 sq. ft. of meeting space and 2 outlets producing total revenues in excess of $7 million annually. • Successfully lead staff of 3 directors including 13 managers and 120 employees. • Improved food and beverage revenues to $1.5 million which was an increase of 24%.• Managed all ancillary services including valet parking service, valet laundry and airport shuttle.• Beta test Director for Buzzsaw capital management system.• Selected as General Manager for Wyndham Task Force to assist with conversions of hotels to Wyndham standards in many facets.

• Oversaw daily operations for 143 room hotel with 2,200 sq. ft. of meeting space in the Housekeeping and Guest Services departments.• Directed on-property employee training as designated property trainer for mandatory brand programs.• Identified and improved efficiencies in all areas of Housekeeping and Engineering departments. • Improved GSI scores for front office (by 9%) in first 4 months by improving departmental training and processes.• Developed Preventative Maintenance program including capital improvement tracking system.• Received Manager of the Year and Fourth Quarter in 1999 for improving Guest Service Index scores and department productivity.

• Oversaw daily operations for 159 room hotel with 2,800 sq. ft. of meeting space in the Guest Services departments.• Directed on-property employee training as designated property trainer for mandatory brand programs.• Identified and improved efficiencies in reservations process and yield management. • Improved GSI scores for front office to Top 25 of Wyndham Garden Division.• Managed rooms division including Front Office, Housekeeping and Engineering departments.• Project Manager for guestroom renovations while maintaining GSI scores in Top 25. • Recruited, hired & trained all personnel for front office operations.

• Oversaw daily rooms’ division operation for 166 room hotel with 1,600 sq. ft. of meeting space.• Promoted from Housekeeping manager to Guest Services manager in 1996.• Managed in house laundry processing 3.5 tons of linen daily.• Developed new laundry inventory system and realized improved chemical usage efficiencies by 14% annually. • Developed and implemented retail gift shop including inventory system.