Robert Kauffman Email & Phone Number

Greater San Diego Area

• Assisted with the successful integration of an acquired firm into our systems;
• Integral part of the creation and roll out of a new service desk system to the entire firm;
• Took over inventory, and WDS Imaging and capture responsibilities;
• Provide remote and in-person support and individualized tutorials for end-users;
• Conduct Information Technology training for new users;
• Installation, Troubleshooting, and maintenance for both hardware and software programs in multiple departments;

Greater San Diego Area

• Provide remote and in-person support and individualized tutorials for end-users;
• Conduct Information Technology training for new users;
• Installation, Troubleshooting, and maintenance for both hardware and software programs in multiple departments;
• Provide support for software programs running both locally and remotely via Citrix;

Folcroft, Pa.

• Responsible for maintenance of computer systems throughout the district;
• Installation and troubleshooting for both hardware and software programs in multiple departments;
• Provide at-the-elbow support and individualized tutorials for end-users;
• Manage Apple product support using JAMF Pro Software Suite;
• Assist with support for approximately 350 end-users;
• Created several step by step support documents for both end-users and other support staff.