Bobby Kellogg Email & Phone Number

Encinitas, CA, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

Denver, Colorado, US

Denver, Colorado, US

Denver, Colorado, US

San Francisco, California, US

• Led multiple operations teams responsible for client success and implementation. Had a proven track record of meeting goals and working cross functionally with Sales, Product and Engineering.
• Managed an implementation team that successfully hit monthly quotas and implemented 400+ different clients. This represented over $20 million in revenue.
• Implemented and managed 100+ different clients on to the Zenefits platform worth over $2 million in revenue. Promoted to Manager based upon my performance, client satisfaction, product knowledge, and leadership.
• Founded the Phoenix, AZ Implementation team where I hired and trained over 20 new team members.
• Managed the COBRA Product operations team, which over saw the enrollment of all COBRA eligible clients.

Hong Kong, HK

• Managed a team responsible for community development, customer support, and new game releases.
• Ran a pre-launch testing program, provided customer support, and community management for over 500,000 monthly active users for Lolapps’ new game Ravenskye City.
• Created and managed a ticket processing and reporting system used in all company games, which could handle hundreds of reports an hour for over 1mm active users.
• Defined and implemented levels of customer service far above the standard in social gaming.

• Responsible for outbound communication with the Sales team and providing support on ad product development.
• Ran weekly product meetings with Facebook's national and international sales offices in order to educate the Sales team on Facebook's ad products as well as gather feedback for future ad development.
• Built and maintained a comprehensive ad product FAQ, which the Sales Executives and Account Managers used to answer client questions about the functionality of Facebook's Engagement Ads.
• Wrote briefs on new product requirements including enhancements to Page Insights and managed beta launches of all new Engagement Ads including the Polling and Sampling units.
• Conducted numerous analyses of Facebook's direct sales channel including creative insights, pricing, account health, and competitive research on ad placement and size. The latter of which was used in the development of.

• Responsible for the implementation, optimization, and delivery of Facebook’s online media.
• Acted as a contact point between the Media Delivery, Account Management, Finance, and Engineering teams. Effectively kept said teams informed, up-to-date, and organized in matters pertaining to advertising at Facebook.
• Helped create a monthly revenue recognition process, which reduced the creation of Media Delivery Reports by over three weeks and helped identify missed revenue in each month.
• Defined and prioritized the requirements of the Media Delivery Team for the implementation of an order management system which will increase the efficiency of the entire order-to-cash process.
• Trained eight new team members and helped create training documents, which will serve as the foundation for a formal new hire program.

Westlake Hills, Texas, US

• Conducted a two-month study to develop a vertical market strategy.
• Analyzed U.S. Economic Census data to filter and rank forty potential industries based on the total number of small to medium-size firms and each industry's annual receipts.
• "Cold called" over 100 software vendors, consultants and industry associations to assess our competitive threats within each industry, including current competitors, potential new entrants and substitute sources of.
• Evaluated the market share of software vendors in each industry to analyze the relative fragmentation of each industry, as well as target these vendors as potential customers.

B.A, Business Economics

Education record