As the Chief Operating Officer, I oversee the day-to-day operations, ensuring the successful execution of our business strategies and the vision of our CEO. Operating with a blend of strategic vision, proven operational expertise, and strong leadership skills to ensure our company culture is preserved and all members are aligned and unified, driving towards our company goals and objectives. I work closely with all company leaders to ensure complete alignment of strategies while fostering an environment of collaboration and ensuring that operational initiatives are effectively implemented across departments.

Tasked to improve operational maturity by creating better synergies between teams and departments, working closely with department leaders and staff to reset the culture, and aligning it with all areas of the company to operate as one cohesive unit. Through hard work, servant leadership, good old-fashioned listening, and strategic decision-making, we began to witness the tangible results of our efforts. As a result, and over the course of six years, ICS sustained 20%+ organic revenue growth year over year while achieving operational efficiency and profitability targets annually before landing a Private Equity investment, which ultimately funded our endeavors starting in 2020.• Successfully built and mentored a high-performing team comprising 7 Vice Presidents, 11 Managers, and over 200+ team members.• Led with a Servant Leadership approach and mindset while mentoring leaders and individuals in training, fostering a collaborative and growth-oriented work environment. • Orchestrated and executed a series of organizational structural changes to accommodate the company's growth, strategically positioning the organization, its leaders, and teams for success and goal attainment. • Collaborated closely with Sales Leaders, Support Directors, and Team Leaders to instill a "Client Needs First" culture, starting with Service Leaders, to enhance the client experience and set us apart from the competition. This initiative resulted in an outstanding average Customer Satisfaction (CSAT) score of 97%+ and an impressive Client Retention rate of 98.2% annually. • Worked in tandem with the Vice President of M&A and subject matter experts from acquired companies to seamlessly integrate their CRM systems, streamline processes and procedures, optimize products, and ensure a smooth transition for personnel.

I was tasked with overseeing a sales territory facing economic challenges, where SimplexGrinnell lacked a positive market reputation. By prioritizing their needs over mine, I successfully cultivated meaningful relationships with essential stakeholders and decision-makers. Solving their problems and achieving the desired client outcomes was my primary focus, and as a result, lasting trust was built and a healthy sales pipeline was nurtured.• Outperformed rooky quota by 93% by building meaningful business relationships with decision-makers.• Cultivated and maintained strong relationships with key clients, resulting in a 30% increase in customer retention.• Successfully managed and expanded a dynamic book of business, consistently meeting and surpassing sales targets each and every year in a failing marking.• Executed a comprehensive business plan for the assigned territory, strategically targeting key decision-makers and high-value accounts.• Conducted market research, staying connected to changes in regulations and my client’s industry that could impact them. This was viewed as tremendous value to my client.