Robert Maiolo Email & Phone Number

Reynella East, Sa, Au

Reynella, South Australia, Au

Reynella, South Australia, Au

Reynella, South Australia, Au

Reynella, South Australia, Au

Reynella, South Australia, Au

Paradise Mazda is one of Australia’s most awarded Mazda dealers winning Mazda Master Dealer status 26 times. An iconic SA family business operating for over 65 years. Selling over 2000 new and used vehicles pa, servicing & repairing over 18,000 vehicles pa.Reporting directly to the owner on developing and executing growth strategies for a $90+ million turnover operation responsible for over 85 staff and $15+ million in trading stock, services and commercial assets. Directly responsible for bottom-line P&L, full operational performance including HR policy and financial resources, people & culture optimisation, compliance and regulatory control, marketing, stakeholder management and COVID adaptation and recovery.A leader of 5 departments (3 sites) with 7 direct reports. New, Used Sales, Finance and Insurance, Service and Parts.• Governance implementation to amplify business accountability and performance through short, medium and long term strategy • Budget control, forecasting and KPI achievements of a multi-million dollar portfolio in collaboration with the owner and CFO • Business strategy and processes, people and culture development, sales results, financial management, facilities and customer satisfaction • Continual development of succession planning, including effective recruitment (hiring) and performance management• Multi-million dollar planning, development and execution of facility renovations and additions to meet manufactures guidelines• Overcome government and legislative reform with regards to the banking royal commission and COVID-19 adaption and response• Resolving escalated customer complaints ensuring a high level of customer satisfaction is obtained as well as business viability• Achieving manufacturers and company performance targets whilst optimising business profitability • Major stakeholder engagement ^ Manufacturer ^ Financier ^ Insurance ^ Key suppliers ^ Industry bodies ^ Sponsorships

Providing leadership for 3 departmental Managers and 17 frontline sales staff. Development and execution of sales and customer experience strategy. Developing and maintaining annual business budgets and plans along with key business KPIs for New, Used, Aftermarket and Finance and Insurance departments. i.e GP$ per unit, efficiency & productivity, penetration and income per contract to name a few. Meeting with department managers to plan and implement strategic objectives for achieving sales and gross profits.Achieving Mazda Australia and business performance targets whilst optimising dealerships' profitability. Recruitment and monitoring of the performance of the department managers, holding monthly, weekly and daily sales meetings and conducting sales training.Lead, coach, train and motivate the sales leaders and teams to achieve excellent results and standards of customer service through a customer-first focused culture.Creating good working relationships with Mazda Australia personnel and other key stakeholders within the business.Development of digital marketing strategy new website, social media Facebook, Linkedin, Instagram, YouTube, TV, radio and print media. Implementation and management of internal database (CRM) to ensure the retention and engagement of customers and staff, by implementing strategic sales and follow-up campaigns.Creating positive ROI advertising and marketing strategies. Meeting with key suppliers to ensure quality and cost viability for the dealership.

City Holden #1 Holden Dealer in Australia both retail and fleet. Reporting directly to the General Manager and Holden (GM) state office. Responsible for the bottom line result for multiple departments and sites and 10 frontline staff. Responsible for retail and fleet (B2B) sales and gross profit growth along with finance & after-market penetration across 3 departments.Achieve departmental sales KPI's and targets – volume, gross profit and customer satisfaction (CX).Promote manager involvement through double open/close with new customers.Lead the individuals and team to realise the full potential of each person.Utilise one on one coaching to focus on key improvement areas identified in reports.Ensure all sales contracts are correctly and accurately completed according to dealership policy and standards.Adhere to Holden standards and maintain dealership appearance, attendance, behaviour, privacy and occupational health and safety policies.

Morning meetings as per daily catch-up guidelines. Road 2 a Sale process is followed with a focus on finance introductions (sign in and out) and accompanied test drives and appraisals to maximise the customer experience.Accountability of the Sales Team against KPI's, state national benchmarks: Monitor test drives booked and recorded in CRM. Measure and follow up unsold sales pipeline. Measure and follow up Internet leads appointed vs. unappointed ratios. Appointments are recorded in CRM. Monitor the gross position of the individual salesperson and manage accordingly. Ensure follow-ups/to do’s and open events are completed in CRM.Identify finance, insurance and aftermarket sales opportunities to ensure Business Managers and After Market, personnel are involved with the customer.Monitor Sales Team customer satisfaction reports to coach and improves customer service. Review individual salespeople and identify why we lost the deal and what could be done better next time. Sales training and coaching on product knowledge of the Sales Team

Adelaide, Sa, Au

CMI Toyota (CMV Group >$1b turnover) is one of Australia’s highest volume Toyota dealers and one of the largest Fleet Sales departments nationally. Reporting to the Fleet Manager.Business to business (B2B) relationships with major fleet accounts and fleet management organisations, such as:Australian Redcross - SA Water - Fleet SA - State Government - SAPOL - TOLL - Leaseplan - Maxxia - Transfield Services - Burnside Council.Large tender quote preparation and delivery.Identifying and gaining new business growth through a sustained strategy of networking, cold calling, mailing, following up referrals/leads and keeping abreast of competitors strategies.Maintaining a high knowledge level about Toyota and competitor products and vehicles.The ability to understand and communicate to clients the cost benefits through a needs analysis among the product range. (the whole of life costs)Understanding the customer's objectives (B2C), buying criteria and decision making processes and forming long term business partnerships in order to leverage future transactions/ purchases.Identifying and exceeding the needs of clients through providing in-depth advice and service through assisting in the selection and purchase process of a new vehicle.Conducting product demonstrations and coordinating the preparation of product delivery ensuring specific customer requirements are completed.

Adelaide, Sa, Au

Adelaide, Sa, Au

Foundations Of Directorship

Education record