I am a first-class CeMAP qualified Mortgage Adviser who has a real drive to deliver exceptional customer service and exceed expectations. I have over 17 years of experience in financial services with an award winning track record of high performance, including Yorkshire Building Society Southern Region Mortgage Adviser of the Year 2019. Having a naturally warm and friendly character with excellent communication skills enables me to quickly build a good rapport with customers and colleagues, create strong client relationships and in turn deliver on business targets. I have considerable expertise consulting with customers both face to face and over the telephone. I have a drive for success and a strong customer ethos. This is demonstrated by having been the highest performing Mortgage Adviser for the Yorkshire Building Society in the Midlands Area for each of the last five years in the role and was towards the very top of the banding across the Southern Region throughout this period.