Robert Johnston Email & Phone Number

Kirkland, WA, US

Seattle, Washington, United States

Outreach to direct clients for production servicesDetermine client needs and work with owner/engineer to craft client contractsManage client accounts to ensure we are meeting client expectations

Designed and executed Usability Studies to craft great user centered designs for my clients Utilized PlaybookUX suite to perform moderated and unmoderated studies

Seattle, Washington, United States

Led end-to-end projects that led to high-impact actionable insights and recommendations. Partnered with product managers, designers, and other stakeholders to prioritize the research questions that would have the most impact on users.Led both tactical and and long-term research initiatives. Presented findings to stakeholders clearly to explain the.

Remote(Redmond)

Designed and executed both moderated and unmoderated usability studies using User Testing and Figma prototypesWorked on tactical research studies to provide quick turn around to stakeholders.Designed and executed surveys using QualtricsPartnered with product managers, designers, and other stakeholders to prioritize the research questions that would have.

Designed and executed Usability Studies to craft great user centered designs for my clients Utilized PlaybookUX suite to perform moderated and unmoderated studies

Redmond, WA

Designed and executed small usability studies on various internal tools.Designed and administered interviews yo determine user pain points.Analyzed data and presented workable improvements to engineers and designers.Created and annotated 3-D reconstructions and maps of various environments by utilizing a multiple prototype data collection rigs.

Santa Cruz, CA

Work on a production line to properly assemble jewelryAssist QA manager in ensuring the quality of the productData Entry into the production computer to track stock and productionEnsure that standard inventory is fully stocked and available for productionTrained new hires in proper procedures

Santa Cruz, CA

Administered moderated and unmoderated experimental studies.Performed interviews, wrote and administered surveys.

Santa Cruz, CA

Supervised clients in an open setting to maintain safety and provide a natural forum for discussion with clientsSupervised and taught group sessions focusing on building good communications coping skills

Portland, Oregon Area

Tended bar and served up to seven tables for Elmer's in Portland OR to ensure my customer's had the best dining experience I could provide

Greater Los Angeles Area

Answered customer service emails for Lunarpages Web Hosting to accurately answer customer questions and resolve technical issues for their web hosting serviceSuccessfully managed my time and resources to succeed in a remote work environment

Seattle, WA

Answered customer service calls for Bank of America to resolve technical issues and help my customers better understand their banking productsTrained new hires in proper procedures

Campbell, CA

Managed a sales floor consisting of six to eight people for Kiddie World Baby Furniture to provide superior service to my customers and assist them with their furniture needsManaged a retail repair centerSet up sales displays to best showcase our productsTrained new hires in proper procedures

Bachelor Of Arts (B.A.), Psychology

Associate Of Arts (A.A.), Social Sciences