Feb 2022 - Dec 2022
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Robert Joseph Email & Phone Number
Information Technology Service Management Kyndryl
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Role
Information Technology Service Management Kyndryl
Location
Pune, Maharashtra, India
Who is Robert Joseph? Overview
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Robert Joseph is listed as Information Technology Service Management Kyndryl based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Robert Joseph.
Robert Joseph previously worked as Information Technology Service Coordinator at Kyndryl India and Information Technology Process Consultant at Kyndryl India. Robert Joseph holds Bachelor Of Science - Bs, Mathematics from University Of Mumbai.
Profile bio
About Robert Joseph
"Discipline is the bridge between goals and accomplishment." - Jim Rohn Hello there!I am a self-driven and highly focused individual. I know how to be resourceful in a team and encourage individuals to work towards achieving their goals.I believe that managing a project is not only generating reports and assigning duties but also engaging in effective communication between management layers.I know the value of work experience in the industry and highly value work ethics.I have been in the IT industry since the last 28 years. My experiences include -maintaining security policy and audit compliance, -data center transition operations, -SLA contract based review scheduling with customer, -resolving application incident tickets, -management of IT application production change deployment, -application server, application software and OS version upgrade support-new business application interfacingand many others over the years.
14 roles
Robert Joseph work experience
A career timeline built from the work history available for this profile.
Apr 2021 - Feb 2022
Information Technology Project Manager
During the last 1 year 8 months from May 2019 - Dec 2020 at IBM Pune, I have been in theVodafone Idea Telecom IT Data Center (DC) applications migration project.I have gained the experience of project life cycle management in this project starting fromhardware readiness, network connectivity, OS user access permissions, security compliance,backup restoration & sync of database, application/middle-ware installation setup, application to database connectivity, business user testing sign-off, production application cut-over from old DC to new DC and shutting down of application in old DC.
May 2019 - Apr 2021
Compliance Process Owner
Compliance Maintained Vodafone India Limit IT application security policy & audit complianceposture.
Jul 2016 - Apr 2019
Operations Service Representative
IT Operation Review Meeting with CustomerHeld Weekly & Monthly Customer review of IT applications operations based on SLA contract.
Jun 2015 - Mar 2019
Data Center Transition Coordinator
Assisted in Vodafone India Limited data center transition project team from IT applicationoperation perspective
Jun 2016 - Jul 2017
Operations Incident Analyst
Global Delivery Framework (GDF)Studied trend analysis of resolved application incident tickets basedon Service Level Agreement (SLA).Documented root cause analysis (RCA) for deviation’s in incident ticket’s resolution SLA’s& follow-up on service improvement plan (SIP) for closure.
Jan 2015 - Apr 2017
Change Deployment Process Management
Application Change Deployment ManagementManaged IT Application Production Change Deployment.
Mar 2013 - Nov 2015
Application Operational Support
Fraud Management System operational supportResolved L1 & L2 incident ticket resolution as per SLA.Raised L3 incident tickets to application vendor and applying the resolution.Application server, Application software & OS Version upgrades support.Application servers data center migration support.New Business application interfacing.Supported business user’s acceptance testing prior to implementing on production.Practiced incident management process, problem management process, securitycompliance process and audits.Application transformation project
Jan 2008 - Mar 2013
Assistant Manager
Vodafone Essar India Limited
1996 - 2001 : Implementing & supporting telecom business applications interfacingbilling system.1999 : Audited Y2K audit compliance of applications.2000 : Audited ISO audit compliance of applications.Sep 2001 - Dec 2007 : Application operational support lead of Fraud ManagementSystem (FMS) ‘Ranger’.Contributed to the development of FMS product ‘Ranger’ from ‘Subex Pvt Ltd. Bangalore’.Very first client installation & implementation of ‘Ranger’ V3 done in 2001 in Mumbai, followed by Gujarat & Kolkata locations.Later ‘Ranger’ V5 was implemented in all the 16 network operation locations(cities/states) in 2005-2006In Dec 2007 ‘Ranger’ V5.4 implemented in all the 16 network operation locations(cities/states)
Jul 1996 - Dec 2007
System Executive
Trained & supported users in using the business applications.
Jan 1996 - Jun 1996
Analyst Cum Programmer
Application developer, implementer & Operational support of applications.Implemented change & operational support of Design & Estimation System, Payroll System & Manpower Utilization System.
Jan 1995 - Jan 1996
Application Developer
Sigma Software And Systems
Developed changes to “Purchase & Inventory” & “Planning & Production Control” applicationsClient : Kalyani Steels, Baramati, Pune.
May 1993 - Dec 1994
Application Developer
Manisha Consultancy Services Ltd, India
Application SupportDeveloped, tested & implemented change and provided operational support to “Financial Accounting” application.Client : Prakash Offset Printers, Mulund, Mumbai.
Sep 1992 - Apr 1993
1 education record
Robert Joseph education
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What is Robert Joseph's role at their current company?
Robert Joseph is listed as Information Technology Service Management Kyndryl.
Where is Robert Joseph based?
Robert Joseph is based in Pune, Maharashtra, India.
What companies has Robert Joseph worked for?
Robert Joseph has worked for Kyndryl India, Ibm, Vodafone Essar India Limited, Signode India Limited, and Wmi Cranes Private Limited.
How can I contact Robert Joseph?
You can use AeroLeads to view verified contact signals for Robert Joseph, including work email, phone, and LinkedIn data when available.
What schools did Robert Joseph attend?
Robert Joseph holds Bachelor Of Science - Bs, Mathematics from University Of Mumbai.
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