"Discipline is the bridge between goals and accomplishment." - Jim Rohn Hello there!I am a self-driven and highly focused individual. I know how to be resourceful in a team and encourage individuals to work towards achieving their goals.I believe that managing a project is not only generating reports and assigning duties but also engaging in effective communication between management layers.I know the value of work experience in the industry and highly value work ethics.I have been in the IT industry since the last 28 years. My experiences include -maintaining security policy and audit compliance, -data center transition operations, -SLA contract based review scheduling with customer, -resolving application incident tickets, -management of IT application production change deployment, -application server, application software and OS version upgrade support-new business application interfacingand many others over the years.
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Information Technology Service CoordinatorKyndryl India Feb 2022 - Dec 2022Pune, Maharashtra, IndiaMastercard (USA Client) -
Information Technology Process ConsultantKyndryl India Apr 2021 - Feb 2022Pune, Maharashtra, India32 Australian and New Zealand Accounts -
Information Technology Project ManagerIbm May 2019 - Apr 2021Pune, Maharashtra, IndiaDuring the last 1 year 8 months from May 2019 - Dec 2020 at IBM Pune, I have been in theVodafone Idea Telecom IT Data Center (DC) applications migration project.I have gained the experience of project life cycle management in this project starting fromhardware readiness, network connectivity, OS user access permissions, security compliance,backup restoration & sync of database, application/middle-ware installation setup, application to database connectivity, business user testing sign-off, production application cut-over from old DC to new DC and shutting down of application in old DC. -
Compliance Process OwnerIbm Jul 2016 - Apr 2019Pune, Maharashtra, IndiaCompliance Maintained Vodafone India Limit IT application security policy & audit complianceposture. -
Operations Service RepresentativeIbm Jun 2015 - Mar 2019Pune, Maharashtra, IndiaIT Operation Review Meeting with CustomerHeld Weekly & Monthly Customer review of IT applications operations based on SLA contract. -
Data Center Transition CoordinatorIbm Jun 2016 - Jul 2017Pune, Maharashtra, IndiaAssisted in Vodafone India Limited data center transition project team from IT applicationoperation perspective -
Operations Incident AnalystIbm Jan 2015 - Apr 2017Pune, Maharashtra, IndiaGlobal Delivery Framework (GDF)Studied trend analysis of resolved application incident tickets basedon Service Level Agreement (SLA).Documented root cause analysis (RCA) for deviation’s in incident ticket’s resolution SLA’s& follow-up on service improvement plan (SIP) for closure. -
Change Deployment Process ManagementIbm Mar 2013 - Nov 2015Pune, Maharashtra, IndiaApplication Change Deployment ManagementManaged IT Application Production Change Deployment. -
Application Operational SupportIbm Jan 2008 - Mar 2013Pune, Maharashtra, IndiaFraud Management System operational supportResolved L1 & L2 incident ticket resolution as per SLA.Raised L3 incident tickets to application vendor and applying the resolution.Application server, Application software & OS Version upgrades support.Application servers data center migration support.New Business application interfacing.Supported business user’s acceptance testing prior to implementing on production.Practiced incident management process, problem management process, securitycompliance process and audits.Application transformation project -
Assistant ManagerVodafone Essar India Limited Jul 1996 - Dec 2007Mumbai, Maharashtra, India1996 - 2001 : Implementing & supporting telecom business applications interfacingbilling system.1999 : Audited Y2K audit compliance of applications.2000 : Audited ISO audit compliance of applications.Sep 2001 - Dec 2007 : Application operational support lead of Fraud ManagementSystem (FMS) ‘Ranger’.Contributed to the development of FMS product ‘Ranger’ from ‘Subex Pvt Ltd. Bangalore’.Very first client installation & implementation of ‘Ranger’ V3 done in 2001 in Mumbai, followed by Gujarat & Kolkata locations.Later ‘Ranger’ V5 was implemented in all the 16 network operation locations(cities/states) in 2005-2006In Dec 2007 ‘Ranger’ V5.4 implemented in all the 16 network operation locations(cities/states)
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System ExecutiveSignode India Limited Jan 1996 - Jun 1996Mumbai, Maharashtra, IndiaTrained & supported users in using the business applications. -
Analyst Cum ProgrammerWmi Cranes Private Limited Jan 1995 - Jan 1996Mumbai, Maharashtra, IndiaApplication developer, implementer & Operational support of applications.Implemented change & operational support of Design & Estimation System, Payroll System & Manpower Utilization System. -
Application DeveloperSigma Software And Systems May 1993 - Dec 1994Mumbai, Maharashtra, IndiaDeveloped changes to “Purchase & Inventory” & “Planning & Production Control” applicationsClient : Kalyani Steels, Baramati, Pune.
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Application DeveloperManisha Consultancy Services Ltd, India Sep 1992 - Apr 1993Mumbai, Maharashtra, IndiaApplication SupportDeveloped, tested & implemented change and provided operational support to “Financial Accounting” application.Client : Prakash Offset Printers, Mulund, Mumbai.
Robert Joseph Education Details
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Mathematics
Frequently Asked Questions about Robert Joseph
What is Robert Joseph's role at the current company?
Robert Joseph's current role is Information Technology Service Management Kyndryl.
What schools did Robert Joseph attend?
Robert Joseph attended University Of Mumbai.
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Robert Joseph Kalapurackal
Python Data Engineer | Crafting Intelligent Solutions With Data Magic | Coding The Blueprint Of Data | Creating Optimal And Stable Data PipelinesKottayam -
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Robert Joseph
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