Robert Joseph

Robert Joseph Email and Phone Number

Information Technology Service Management Kyndryl
Robert Joseph's Location
Pune, Maharashtra, India, India
About Robert Joseph

"Discipline is the bridge between goals and accomplishment." - Jim Rohn Hello there!I am a self-driven and highly focused individual. I know how to be resourceful in a team and encourage individuals to work towards achieving their goals.I believe that managing a project is not only generating reports and assigning duties but also engaging in effective communication between management layers.I know the value of work experience in the industry and highly value work ethics.I have been in the IT industry since the last 28 years. My experiences include -maintaining security policy and audit compliance, -data center transition operations, -SLA contract based review scheduling with customer, -resolving application incident tickets, -management of IT application production change deployment, -application server, application software and OS version upgrade support-new business application interfacingand many others over the years.

Robert Joseph's Current Company Details

Information Technology Service Management Kyndryl
Robert Joseph Work Experience Details
  • Kyndryl India
    Information Technology Service Coordinator
    Kyndryl India Feb 2022 - Dec 2022
    Pune, Maharashtra, India
    Mastercard (USA Client)
  • Kyndryl India
    Information Technology Process Consultant
    Kyndryl India Apr 2021 - Feb 2022
    Pune, Maharashtra, India
    32 Australian and New Zealand Accounts
  • Ibm
    Information Technology Project Manager
    Ibm May 2019 - Apr 2021
    Pune, Maharashtra, India
    During the last 1 year 8 months from May 2019 - Dec 2020 at IBM Pune, I have been in theVodafone Idea Telecom IT Data Center (DC) applications migration project.I have gained the experience of project life cycle management in this project starting fromhardware readiness, network connectivity, OS user access permissions, security compliance,backup restoration & sync of database, application/middle-ware installation setup, application to database connectivity, business user testing sign-off, production application cut-over from old DC to new DC and shutting down of application in old DC.
  • Ibm
    Compliance Process Owner
    Ibm Jul 2016 - Apr 2019
    Pune, Maharashtra, India
    Compliance Maintained Vodafone India Limit IT application security policy & audit complianceposture.
  • Ibm
    Operations Service Representative
    Ibm Jun 2015 - Mar 2019
    Pune, Maharashtra, India
    IT Operation Review Meeting with CustomerHeld Weekly & Monthly Customer review of IT applications operations based on SLA contract.
  • Ibm
    Data Center Transition Coordinator
    Ibm Jun 2016 - Jul 2017
    Pune, Maharashtra, India
    Assisted in Vodafone India Limited data center transition project team from IT applicationoperation perspective
  • Ibm
    Operations Incident Analyst
    Ibm Jan 2015 - Apr 2017
    Pune, Maharashtra, India
    Global Delivery Framework (GDF)Studied trend analysis of resolved application incident tickets basedon Service Level Agreement (SLA).Documented root cause analysis (RCA) for deviation’s in incident ticket’s resolution SLA’s& follow-up on service improvement plan (SIP) for closure.
  • Ibm
    Change Deployment Process Management
    Ibm Mar 2013 - Nov 2015
    Pune, Maharashtra, India
    Application Change Deployment ManagementManaged IT Application Production Change Deployment.
  • Ibm
    Application Operational Support
    Ibm Jan 2008 - Mar 2013
    Pune, Maharashtra, India
    Fraud Management System operational supportResolved L1 & L2 incident ticket resolution as per SLA.Raised L3 incident tickets to application vendor and applying the resolution.Application server, Application software & OS Version upgrades support.Application servers data center migration support.New Business application interfacing.Supported business user’s acceptance testing prior to implementing on production.Practiced incident management process, problem management process, securitycompliance process and audits.Application transformation project
  • Vodafone Essar India Limited
    Assistant Manager
    Vodafone Essar India Limited Jul 1996 - Dec 2007
    Mumbai, Maharashtra, India
    1996 - 2001 : Implementing & supporting telecom business applications interfacingbilling system.1999 : Audited Y2K audit compliance of applications.2000 : Audited ISO audit compliance of applications.Sep 2001 - Dec 2007 : Application operational support lead of Fraud ManagementSystem (FMS) ‘Ranger’.Contributed to the development of FMS product ‘Ranger’ from ‘Subex Pvt Ltd. Bangalore’.Very first client installation & implementation of ‘Ranger’ V3 done in 2001 in Mumbai, followed by Gujarat & Kolkata locations.Later ‘Ranger’ V5 was implemented in all the 16 network operation locations(cities/states) in 2005-2006In Dec 2007 ‘Ranger’ V5.4 implemented in all the 16 network operation locations(cities/states)
  • Signode India Limited
    System Executive
    Signode India Limited Jan 1996 - Jun 1996
    Mumbai, Maharashtra, India
    Trained & supported users in using the business applications.
  • Wmi Cranes Private Limited
    Analyst Cum Programmer
    Wmi Cranes Private Limited Jan 1995 - Jan 1996
    Mumbai, Maharashtra, India
    Application developer, implementer & Operational support of applications.Implemented change & operational support of Design & Estimation System, Payroll System & Manpower Utilization System.
  • Sigma Software And Systems
    Application Developer
    Sigma Software And Systems May 1993 - Dec 1994
    Mumbai, Maharashtra, India
    Developed changes to “Purchase & Inventory” & “Planning & Production Control” applicationsClient : Kalyani Steels, Baramati, Pune.
  • Manisha Consultancy Services Ltd, India
    Application Developer
    Manisha Consultancy Services Ltd, India Sep 1992 - Apr 1993
    Mumbai, Maharashtra, India
    Application SupportDeveloped, tested & implemented change and provided operational support to “Financial Accounting” application.Client : Prakash Offset Printers, Mulund, Mumbai.

Robert Joseph Education Details

Frequently Asked Questions about Robert Joseph

What is Robert Joseph's role at the current company?

Robert Joseph's current role is Information Technology Service Management Kyndryl.

What schools did Robert Joseph attend?

Robert Joseph attended University Of Mumbai.

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