Robert Patterson Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Manage projects and stakeholders globally across 20+ marketplaces to ensure standardization, alignment, and scalability goals are met.
• Mentor, train, and develop global partners in program/project management and stakeholder management to increase performance and cross functional collaboration.
• Create and implement new SOPs, best practices, emerging technologies beginning from proof of concept to post implementation adoption.

Pittsburgh, Pennsylvania, United States

• Manage a multi-million dollar hospitality portfolio spanning the Central U.S. and Latin America.
• Coach, train, and develop both internal and external management and their staff to maximize revenue, reduce turnover, and increase NPS scores.
• Implement cutting-edge IN-Gauge software through seminars, webinars, and screen sharing sessions, providing an exceptional level of service, technical expertise, troubleshooting, and post-implementation analysis.

Greater Pittsburgh Area

• Managed, coached, and trained 100+ employees at several store locations through both direct and indirect reporting relationships.
• Collaborated with Home Depot’s District and Regional service teams to develop and execute strategies to continue to strategically and efficiently grow a multi-million dollar service industry.
• Designed and implemented a new pay structure, reducing turnover by 42%, increasing profitability and improving employee morale.

Niles, OH

• Selected as the Specialty Store Manager Coach with the focus of traveling to each location in the market and improving my peers’ proficiency in areas such as performance management, data analysis, and recruiting.
• Five consecutive quarters as the top location in the market in the categories of revenue, YoY growth, and financial services with a responsibility of $35M.
• Coached, developed, and certified 200+ employees on topics including expert service, best practices, and technical… Show more
• Coached, developed, and certified 200+ employees on topics including expert service, best practices, and technical product knowledge for several product lines. Show less

Rockwall, TX

• Managed day-to-day operations which impacted overall business and increased profitability, including P&L, daily business review, and data analysis.
• Created and implemented solutions for identified gaps and potential opportunities by utilizing analytical business review, effective leadership and employee alignment, and associate professional development content.
• Streamlined and automated processes for the pharmaceutical staff, resulting in increased prescription fill count to… Show more
• Streamlined and automated processes for the pharmaceutical staff, resulting in increased prescription fill count to 5,000+ per week while earning recognition as the busiest store in the Dallas market Show less

New Castle, PA

• Analyzed and conceptualized financial strategies, while providing advisement on financial products such as bonds and money market funds.
• Exceeded financial product sales quotas by over 250% in investable assets from clients.
• Completed 200 hours of training in regulations, compliance, and fraud.

New Castle, PA

• Led and managed a team of 15+ employees, improving performance analysis by creating quantitative reports of sales and ratings.
• Consistently ranked at the top regionally for customer satisfaction rating and sales performance, often exceeding quotas by 100+%.
• Processed shipments, maintained accurate balances, and initiated opening and closing store operations.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Criminal Justice And Corrections