Robert Powell Email & Phone Number

Wesley Chapel, Fl, Us

Basking Ridge, Nj, Us

Served as Director of Service Management and Business Operation within the Cyber Defense organization, leading a team of 10 cybersecurity professionals, including three people leaders. Oversaw strategic execution of the financial plan, vendor management, business continuity & resiliency planning, issue management, KPI development & monitoring, and partner engagement. Ensuring operational excellence and continuous program maturity.Key Accomplishments: Deployed an Issue Management Program for Cyber Defense Services, including Penetration Testing, Red / AI Red / Purple Teams, Threat Hunting, Digital Forensics, and Incident Response services. Achieved a 96% compliance rate in remediating critical and high-severity vulnerabilities.Implemented a Tools Rationalization Framework to optimize the $24M Cyber Defense budget, evaluating the capabilities and utilization of cybersecurity tools and managed service providers. Identified underperforming assets, reduced overhead costs, and strategically repurposed $3.2M to advance the program's maturity. Increased process efficiency by 70% through streamlining procedures for log onboarding and security monitoring requests. Established standardized workflows, aligned key stakeholders, and automated KPIs to ensure seamless tracking from request to active monitoring. Developed a data index prioritization framework for the SIEM platform, tagging indexes by use case relevance and security value to maximize visibility and platform performance. Optimized a 65TB license capacity by eliminating 7TB (10.8%) of low-value data, enabling capacity for higher-value log ingestion and enhancing operations. Directed the cross-functional engagement between Cyber Defense Leadership and External Auditors for the NIST Cybersecurity Framework (CSF) Maturity assessment. Orchestrated comprehensive preparation, including narrative development, artifact collection, and stakeholder management. Resulting in an average 17% maturity improvement.

Basking Ridge, Nj, Us

Built and led a global team of 30 cybersecurity risk professionals, including 4 people leaders, conducting IT, business, and third-party risk assessments, aligning mitigation strategies with executive risk tolerance. Drove transformation through process engineering, system enhancements, and RPA/RDA solutions. Managed the GRC platform, risk register, and reporting, ensuring effective risk management and strengthening the enterprise’s security posture.Key Accomplishments: Operationalized an enterprise-wide Quantitative Risk Management (QRM) system, leveraging 150+ data elements to deliver near-real-time risk insights across 4,000+ applications. Championed executive education initiatives, empowering Business and IT Leaders to self-manage portfolio risks effectively. Earned industry recognition by a Gartner case study as a leading risk solution. Collaborated with leaders to transform the organization's risk management framework by integrating industry standards (NIST CSF, NIST 800, ISO 27000, and FAIR), to establish a comprehensive methodology. Directed adoption and integration of the framework into a GRC platform. Improved operational efficiency by integrating the Enterprise Project Management and GRC platforms, automating the intake, triage, and assignment of 6,000+ annual risk assessments. Enabling the realignment of 2 FTE to higher-value cybersecurity initiatives. Established a third-party risk management program leveraging Managed Security Service Providers (MSSPs) for comprehensive risk assessments. Defined contractual requirements and performed Requests for Pricing (RFP) evaluations. Optimized a $1.8M budget, and implemented KPIs and quality assurance procedures to ensure compliance and performance. Mapped the Cloud Security Alliance (CSA) Consensus Assessments Initiative Questionnaire (CAIQ) to internal security policies and standards, enabling automated security control gap analysis for Cloud and SaaS providers, reducing assessment time by 82%

Basking Ridge, Nj, Us

Founded and led the Business Information Security Officer (BISO) function for Verizon Consumer Group. Developed and managed a team of 12 cybersecurity pros. Aligned cybersecurity strategies with business objectives, integrating robust security policies and controls into core business processes. Empowered executive leadership to make risk-informed decisions, enhancing overall cybersecurity governance and risk management.Key Accomplishments: Led the consolidation of authentication platforms across all consumer-facing channels (IVR, Customer Service, Retail, Third-Party, and Digital Platforms) into a single, unified platform. Enabled cross-channel telemetry to detect and respond to suspicious activities, enhancing account security. Implemented biometric authentication and standardized experiences, improving user satisfaction and strengthening identity verification. Managed the California Consumer Privacy Act (CCPA) compliance readiness initiative, Conducted Privacy Impact Assessments (PIAs) on 150+ applications, identifying regulatory scope and customer data elements for CCPA compliance.Implemented annual assessment procedure for 400+ authorized resellers to ensure adherence with PCI-DSS standards. Automated workflows to streamline PCI-DSS verification, integrating the Self-Assessment Questionnaire (SAQ) and Attestation of Compliance (AOC) for systematic compliance monitoring and enforcement. Drove the identification of 547 applications within the New York State Department of Financial Services (NYDFS) cybersecurity regulatory scope. Partnered with stakeholders to remediate control deficiencies. Implemented continuous monitoring procedures, ensuring ongoing regulatory compliance. Led the creation and implementation of a Third-Party Information Security Policy. Based on NIST CSF and NIST 800-171 aligning to industry-leading standards. Conducted gap analysis and obtained AOC for 400+ third-party authorized resellers within 12 months of policy publication.

Basking Ridge, Nj, Us

Led a team of 5 fraud prevention specialists, focusing on identifying emerging threat actor trends and account compromise tactics. Developed multi-faceted strategies and procedures to mitigate fraud risks, reducing account compromises and financial losses. Cultivated strategic partnerships with internal stakeholders and major retailers (Apple, Best Buy, Target, Walmart) for fraud intelligence sharing and prevention strategies. Designed operational investigation procedures to improve decision-making efficiency and response time. Collaborated with data scientists to develop advanced, data-driven fraud detection and prevention models.Key Accomplishments: Led the design and implementation of an integrated Fraud Investigation and Case Management platform, consolidating 27 disparate systems into a single web application. Reduced average investigation time from 21 minutes to 6.5 minutes (69% improvement). Increased case disposition accuracy from 73% to 92% (26% enhancement). Leveraged behavioral analytics across multiple channels to design and implement a fraud detection alert achieving 97% accuracy, mitigating a $900K monthly fraud loss trend. Optimized threat detection accuracy from 37% to 78% by partnering with data scientists to develop a machine learning-based artificial neural network. Led efforts to ensure high-quality data sourcing, rigorous validation of training datasets, and continuous model improvement. Strengthened authentication procedures by integrating time-based one-time passwords (TOTP) and tokenized links into digital channel high-risk sales and customer verification workflows, replacing historically single-factor authentication to enhance security and reduce fraud risk. Established cross-functional fraud awareness committees comprising key stakeholders from regional sales teams and major retail partners to share fraud trends, strengthen fraud prevention strategies, and drive collaborative initiatives for mitigating fraud risk.

Basking Ridge, Nj, Us

Core responsibilities include:- Complete ongoing analysis for device launch, lifecycle and related device centric products, device centric national billing errors, ad hoc analysis for device centric products, testing of new devices and device centric applications.- Design, develop, maintain and communicate risk model dashboards for new device launches, device-based applications and subsequent device Maintenance Releases (MR)- Ensure complete testing for all new devices, device centric product launches and subsequent MR with auditable test scripts, which includes the design and implementation of testing in both the Network Control device lab environments, Usage Control platform, Device Manufacturers, Device Marketing and production. - Ensure complete regression testing for device base on all new device launches, new device centric data products, and device software MR’s. - Support Network, Device Marketing and IT initiatives that impact device launches and the related device centric billing by providing ad hoc analytical, operational or technical support to business partners.

Basking Ridge, Nj, Us

Core responsibilities include:- Responsible for the regional/area revenue assurance function to ensure revenues are properly billed through bill verification and cycle approval. - Maintain the integrity of the billing system while promotions and new products are being implemented and ensure continued accuracy of the implementation. - Execute tests to monitor the integrity of the revenue stream, apprising leadership and other business units of issues as necessary.- Perform periodic system and compliance audits of the network, billing and/or financial systems. Provide recommendations aimed to resolve billing discrepancies and collaborate with cross-functional teams to implement. - Participate in the implementation process of any new product that is introduced that affects the billing systems, which may include planning, development, implementation, and testing.

Basking Ridge, Nj, Us

Responsibilities included ensuring service levels and training completion goals were achieved through real-time analysis of service levels, staffing, auditing training completions, and overall shrink management.

Basking Ridge, Nj, Us

Basking Ridge, Nj, Us

Master Of Science - Ms, Cybersecurity

Master Of Business Administration (Mba)

Bachelor Of Science - Bs, Business Management