Robert Tidwell Email & Phone Number

Orlando, Florida Area

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Providing both strategic business insight and technology management consulting including product creation, positioning, managed and professional services delivery, and sales for IT products and services including cloud services, enterprise networking, applications management and ERP implementations, user services.

Orlando, Florida Area

• ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Sought by CEO to manage largest business of its kind in higher education, managing P&L for all services, sales, and upgrade/renewal contracts, with refinements to revenue.
• Rebuilt Managed Services leadership team by sourcing former CIOs, IT operations leaders, and technology managers with solid grasp of business processes.
• Built Strategic Service practice leveraged for customer success and revenue generation.
• Maintained 80%+ professional services utilization rate.Revenue Results————————
• Improved contract backlog by 15%; trained new leaders in upgrade sales into existing accounts, and secured renewals from satisfied clients at higher rates than previous.
• Worked with Product Management and Business Development to create affiliate / vendor alliances and offerings.

• ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Recruited by Chancellor to lead $32M PeopleSoft implementation (Finance and Supply Chain Management, HR, Student Information, Data Warehousing, Budgeting, dashboard reporting.
• Spearheaded unprecedented ERP negotiations (lowering best-offer pricing) and brought implementation timeline to 18 months.
• Set terms for additional software and services (with limited customization), obtained PeopleSoft resources to cut timeline.
• Increased accountability by setting performance benchmarks.Lone Star College System (LSCS)————————————————LSCS is a two year degree granting institution located north of Houston. LSCS provides services to more than.

• ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Promoted to head West Region and then asked to lead North Region (total 35 states and Mexico) in a turnaround situation, based on over-goal client satisfaction, delivery.
• Increased operations efficiency and created competitive advantage by leading company-wide ITIL initiative as executive sponsor; transformed business with new CIO credentialing requirements.
• Grew P&L 50%, tightened expenses, and attained 95% client renewal yield over 3-year period.Performance Turnaround————————————
• Raised delivery quality with account and management reorganization; initiated turnaround in North region, while managing client relations and expectations throughout changes.Account Management Strategy——————————————
• Enhanced firm’s visibility as outsourcing partner with risk tool used to gather CIO feedback, track account IT spending, and identify / rate risk factors affecting contract renewal; implemented actions to lower risk.
• Launched project to streamline Managed Services procedures with Site Management standardization initiative.

• ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Produced 100% client renewal yield, improved revenue 10%, and won contracts / new accounts at higher revenues and better terms. Managed $15M P&L across 6 states, with up to 112.
• Directed CIOs within onsite outsourcing contracts.
• Managed the CIO Support Services Group.
• Created and ran CIO Training Program.
• Developed and managed company-wide Communities of Practice structure.

My responsibilities as CIO included the management of administrative and instructional technology and other duties normally associated with a CIO position. While serving in this position, I was asked by the President of the college to sit on his cabinet as a direct report (a first for any non-college employee). In the four years I served as CIO and managed.

Master Of Arts (Ma)

Bachelor Of Arts (Ba), Anthropology, Minor In Political Science

Negotiation For Senior Executives, Technology Negotiation; Negotiating Complex Business Deals

Graduate Level Courses In Quantitative Methods, Legal Environment Of Business, Business And Society