Robert Kaczmarczyk Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

- Creation and implementation of new strategy for TESCO project, connected with functioning within a new network of Alior Bank;- Integration of TESCO project with Alior Bank's structure - operational merger;- Sales network outsourcing - devising rules, communication and implementation - after 1 month from being appointed for the position; - Current, direct management of Tesco Finanse sales network - 71 points of sale; - Monitoring and analysis of sales results within bank, regions, branches and individual employees; - Preparation and implementation of branch support activities for budget execution.

Warszawa, Woj. Mazowieckie, Polska

www.inspigram.edu.plAn innovative training project involving education of the future. Proprietary classes which develop skills and abilities in terms of creativity, social behaviors and communication, as well as inspiring discovery of interests and exploration of the world. INSPIGRAM received a grant from European Funds, and on 5 December 2014 was given a recommendation by an expert in the field of innovation - prof. SGH, dr hab. Stanisław Łobejko from Collegium of Business Administration, Institute of Enterprise at Warsaw School of Economy.

Warszawa, Woj. Mazowieckie, Polska

- Preparation and implementation of new strategy for own branch network and TESCO project - Current, direct management of bank's branch network and 70 Tesco Finanse points of sale located in biggest TESCO hypermarkets- Monitoring and analysis of sales results within bank, regions, branches and individual employees- Preparation and implementation of branch support activities for budget execution- Organizing and conducting sales meetings with branch management staff and employees- Coaching visits in regions and branches- Creation and implementation of new incentive systems for all sales personnel.

Warszawa

- Current, direct management over a network of bank's 40 branches- Managing Contact Center Department, supervising phone customer service and sales - Direct responsibility for budget execution and other strategic goals of Retail Business Line, SMEs and Housing Communities in bank's branches and Contact Center- Creating business models for further development and guidelines for traditional distribution channels - model of bank's branch, geomarketing analyses, development and optimization of branches - Creating long-term and yearly goals for selling products in branches - Budget- Setting key indicators influencing sales results (KPI, e.g. number of weekly meetings with new clients, sales effectiveness indicator, conversion rate etc.)- Creation and implementation of incentive schemes for sales staff- Creation and implementation of customer service standards, as well as other factors influencing customer loyalty and satisfaction- Monitoring and analysis of sales results across the whole bank, regions, branches and individual employees.

Warszawa

- Supporting Regional Sales Directors and all branch personnel in budget execution and other strategic goals of Business Line;- Creation and implementation of strategic marketing plans in the area of distribution and sales support activities;- Creation and execution of yearly marketing plans;- Creating customer service standards and projects aimed at increasing customer loyalty and satisfaction;- Responsibility for handling and creating alternative distribution channels (incl. cooperation with intermediaries).

Wydział Zarządzania. Kierunek Międzynarodowe Stosunki Gospodarcze I Polityczne. Studia Europejskie.

Strategic Leadership Academy