Robert Kalouche Email & Phone Number

Lebanon

Lebanon

-Microsoft 365 Admin Center Administration-Active Directory administration for large sized companies.-Client specific Network administration / NOC Engineering-Client specific Firewall management (Mikrotik, Fortigate, Kerio, Sophos, Pfsense...)-IT consulting for client's purchases (internet service provider,devices, servers, printers...)-Servers and VMware administration (Microsoft Hyper-V)-Remote troubleshooting (technical support)

Beirut Governorate, Lebanon

• Provided Level 1 support - answer calls from end users using “8x8” and through email using ticketing system “TeamSupport”.• Provided Technical assistance for PMS software spanning over thousands of properties worldwide.• Set up user accounts and train end users on the software.• Troubleshot issues within the PMS software, components implemented and server side.• Utilized GoToAssist for remote troubleshooting on client's devices.• Resolved problems, including connectivity issues with pin pad receipt printers and regular printers.• Implemented EMV devices, receipt printers, regular printers, POS to the application to ensure seamless connection with payment processors.• Escalated unresolved incidents.• Regularly troubleshot card processing errors, distinguishing between software and card-related issues.• Continuously monitored server logs to ensure smooth data transmission.• Performed full data repush on server side in case of missing data.• Configured cloud applications to store client’s data (OwnCloud).• Implemented and mapped third-party software (Expedia, booking.com …) to enhance functionality of the application.• Ensured consistent data transmission from third-party software for a seamless client experience.• Created a detailed report after each support ticket.Quality Assurance:• Executed test cases prepared by the QA managers.• Detected software bugs for ongoing improvements.

Jbeil, Keserwan-Jbeil Governorate, Lebanon

• Managed SAP ERP Software support and provided IT assistance in a large corporate environment.• Identified and resolved issues within specified timeframes.• Formatted PCs using UEFI Bootable USB.• Conducted daily checks on backups and server status.• Administered Windows Active Directory for user management, password creation, and policy implementation.• Conducted troubleshooting, installed, and configured hardware components such as printers, scanners, label-printers, and readers.• Set up and managed network-based printers, scanners, and telephones.• Offered on-site and telephone technical support across the hospital.• Repaired/replaced faulty PC hardware and managed access cards.• Configured Aruba switches and implemented "twisted pairs" network cables.• Maintained firewall policies.• Ensured the up-to-date status of computer systems, software, firmware, and drivers.• Facilitated seamless connectivity and shared network access for employees and doctors.

Lebanon

Bachelor Of Science - Bs, Information Technology

Accredited by the Computing Accreditation Commission of ABET

High School Diploma, Economics