Robert Kazda Email & Phone Number

District Brno-City, Czech Republic

• Running day-to-day service operations (prioritization, resource management, incident management, escalations, SLA monitoring)• Face of the service (working with other IT service owners, Cyber Security, Procurement, Business Functions and vendors, also communicating by using internal broadcast channels such as Teams or Yammer to share the updates and changes)• Running internal projects (infrastructure recency and improvements, automation, self-help etc.)• Global PC order fulfillment (new hire devices, computer refresh), vendor selection, setting hardware standards• Vendor management (5 main suppliers – HW, SW and services)• Budget planning and tracking• Successfully lead the program of spin-off from Honeywell (new golden image design, new Configuration Manager infrastructure, new HW supplier contract, replacement of 48% of computers and reimaging of all 5500+ end user PCs - all on time and budget within 5 months)• Set grounds for and temporarily ran other services – Mobility, ITAM and IT Support during the spinoff, then handed them to newly hired leaders

District Brno-City, Czech Republic

Responsible for workplace support services (managed print services, mobility services, IT Support, ITAM) and taking part of transformation project of these services to the new Garrett IT organization.

District Brno-City, Czech Republic

Managed partnership between Corporate IT and Transportation Services business unit• Monitored key IT service changes and followed up on business feedback• Chaired regular meetings to present Corporate IT updates to the business leadership• Participated in Office 365 user adoption program - working with early adopters, tracking the adoption rate and promoted it using knowledge articles, internal social media, blog posts etc.• Acted as a focal point to coordinate the business adoption of automated PC refresh program, Windows 10 migration, Windows XP retirement and various initiatives related to Mobility and Print services• Lead of a shared CoE team

In this private business, I assumed responsibility for day-to-day estate agency management - process definition, contractual obligations, financial and business planning and reporting to stakeholders, agent training and supervision.

Coordinated 4 teams supporting mobile messaging products (SMS, MMS, business intelligence) - 10 to 25 direct reports• Owner of operations framework - processes, work instructions reporting formats, training• Owning and reporting on SLA/OLA performance, following up on deviations• Incident and escalation management, capacity planning• Customer focal point - service reviews, feedback and follow-up• Internal communication and collaboration (focus groups, newsletters, etc.)

• Gathering business requirements for IT systems changes, translating them into change specifications and following them through with R&D teams• Knowledge transfer of key services and systems from UK to CZ

• Analysis for telecoms billing projects - requirement gathering, data analysis and transformation, solutions proposals• Creating functional specifications• Running acceptance tests• Creating documentation and training materials

Analysis and implementation of information systems for logistics and warehousing.

Design and implementation of real estate pricing system on top of desktop mapping software MapInfo.