Robert Kennedy Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Us

Las Vegas, Nevada, Us

London, Gb

Reporting Departments include Professional Services, Systems Engineering, Integration Engineering , Conversion and Migration Services, Content Development and Delivery Lab ServicesGlobal BudgetingInfrastructure Assessments/Migrations and ConversionsGlobal Best Practice Developer Hiring and Technical Development Release ManagementApplication Training DevelopmentIT Operations Incident/Problem and Change Management

London, Gb

• Hands-on management and allocation of $3M technical services while supervising 2 managers, 6 supervisors, and 60 indirect reports deployed across the globe.• Establishment of top-performing technical teams through creation of training and development plans.• Provision of oversight to escalations and root cause analysis on escaped product assurance defects.• Formulation and implementation of product delivery educational services.• Facilitation of biweekly global region service readiness meetings.• Expert direction to the execution of the following technical services:― Integration testing and customer site surveys― SQL script development― Technical deployment planning and execution― Customer infrastructure builds― Product upgrade testing― Product and infrastructure assessment and validation― Load and menu testing― Product data conversions and migrations― Casino link product development― Go-live support― Deployment tool maintenance― Network assessment and validation― Delivery tool creation― Educational services laboratory maintenance― Application support laboratory maintenance― Integration and upgrade laboratory maintenance― System Engineering laboratory maintenance― Professional services development and deployment― Deployment acceptance verification― Systems engineering ― Regulatory submission and regulatory support― Professional Services technical administration• Substantial contribution in the implementation of first-ever technical services through an internal services portfolio that streamlined the measurement and development of service-level agreement (SLA) and key performance indicator (KPI), along with service ordering and audit tracking.

London, Gb

• Proactive supervision of 4 supervisors and 30 staff, including creation training and development plans.• Administration and allocation of installation services laboratory budget.• Institution and organization of an offshore upgrade laboratory in India including oversight of eight contractual employees. • Efficient fulfillment of focal point of contact role between department and HCL management contractors.• Provision of direction and guidance of approximately 30 contractors from HCL/Versa Shore, including management of 18 offshore contracted direct reports.• Formation and launching of the first team of developers under the Installation Services Department.• Significant input in the successful completion of many internally developed software automation tools.• Restructuring and upgrading of the laboratory and formulation of business plans that were presented and received approval from the Capital Expenditure Committee.

London, Gb

• Control and management of budget for eight offices across the Western Region.• Cultivation of productive business relationships with vendors and clients.• Performance of customer site surveys by coordinating with designated personnel.• Initiation of proactive interaction with customers and gathered feedback on service delivery.• Coordination with call center manager to guarantee a seamless escalation process.• Reorganization of all system engineers in North America under one leadership model.• Creation and implementation of the IGT systems upgrade testing laboratory department.• Leadership role in the deployment of meaningful measurement criteria for successful deployments.

London, Gb

• Keen analysis and management of system integration components from IGT and third-parties toward the delivery of final customer solution. • Employment of solid technical competency in the deployment of solutions in the absence of formal configuration data. • Administration to the execution of professional development program for direct reports which led to companywide roll-out of the program for technical contributors.• Integral role in the launch of process automation into System Engineering department that led to a 10-20% decrease in deployment delivery.

London, Gb

• Expert management of the pre sales and or post sales technical support of IGT Gaming Systems.• Provision of technical support on sales presentations, product demonstrations, builds, installations and maintenance of IGT Gaming Systems. • Impartment of advice and consultation to software development engineers, perspective and existing users. • Close coordination with customers, users, integration engineering, casino services, and the technical • Establishment and oversight of the Assistance Center to ensure customer satisfaction during installation.

Washington, Dc, Us

• Fulfillment of five years in tenure, working in a Solaris environment in 24x7 mission critical status.• Demonstration of solid expertise in SUN, NIS, DNS, DHCP, Mail Servers, UFS, C Shell Scripting, LINUX, and TCP/IP.• Hands-on engagement in the daily tasks that included installs, upgrades, developing, troubleshooting, and LAN/WAN management. • Installation, configuration, and maintenance of Cisco Routers ensuring remote connectivity, maintaining system security, backup/recovery, installation and upgrade of hardware.