Rob Kent, Mba Email & Phone Number

United States

Morrisville, North Carolina, United States

2024-2025: Coach, 12 White2020-2024: Coach, 12 Silver2020-2025: Resource Coach

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham-Chapel Hill Area

* Key member of the management team leading InfoPros to more than double its revenue growth in less than 5 years. * Developed and led company-wide resource management planning for all client projects. Improved resource assignment accuracy to 95% in 2020.* Project directed multiple Tier 1 clients with a focus on building long term partnerships, budget.

Durham, NC

* Senior leader responsible for account, project, resource, people, office, and business development management for technical documentation projects in multiple industries. Experience managing projects within Agile and Waterfall methodologies. * Key industries: financial, software, medical devices, credit services, IT, telecommunications, manufacturing.

Morrisville, NC

2018-2020: Resource Coach2019-2020: Asst Coach, 16 Silver2018-2019: Asst Coach, 14 Graphite

Morrisville, NC

* Implemented high velocity global IT deployments for retail and government organizations. * Managed a project load of 6 clients with a total budget of $1.2 million.* Delivered all projects with an average savings of 30% under estimated budget projections.* Led 20 helpdesk support project coordinators to execute project milestones and deliverables within.

Cary, NC

Responsible for the overall management of 69 infrastructure development projects from sales department turnover through handoff to operations department. Primary communication interface with property management and portfolio executives during construction phase of project. Successfully led teams focused on engineering, design, transport, construction.

Cary, NC

Managed call center operations for an award-winning, state of the art communications’ network in single-family, multi-family, high-rise, hospitality and manufactured housing properties. Responsible for supervising 15 call center agents and 2 supervisors to exceed service levels and metrics set forth by customers and company. Key skills: Adaptability.

Research Triangle Park, NC

Successfully integrated 3500+ managed network elements for a large telecommunications company in Alaska into the Nortel Network Operations Center (NOC). Responsible for test and validation of Nortel, Cisco, Fujitsu, Zhone Paradyne, Actelis, Adtran, Alcatel-Lucent, Tellabs, and other vendor network element devices. Technologies included optical, data.

Research Triangle Park, NC

Promoted to lead a team of 12+ highly skilled professionals in the delivery of best-in-class, 24/7 global support for 80+ customer networks. Partnered with 4 peer managers to present a uniform approach to employee and customer relationship management. Conducted staff hiring, development, and performance reviews. Controlled costs for staffing, overtime, and.

Research Triangle Park, NC

Provided benchmark global network management and surveillance services for internal and external customers, including hardware / software diagnostics, network troubleshooting, and multi-vendor technical support. * Contributed to projects to improve efficiency and communication between internal and external customers — worked with cross-functional teams to.

Supervised 25 engineers performing network management for 7,000+ network sites. Oversaw network outage isolation, staff training, scheduling, and performance evaluations. Acted as a liaison between senior management, field management, and the Network Operations Center during large facility and fiber outages.* Represented shift on project to reorganize.

Led a team of 15 engineers in troubleshooting and resolving network problems. Controlled NOC isolation and field operations during the repair of facility and fiber outages. Prepared reports for management and customer service representatives. * Developed event management and troubleshooting guidelines to reduce problem resolution time and increase customer.

Performed advanced network troubleshooting and repair on MCI WorldCom’s Long Distance Network. Represented department on new equipment integration into the network. * Developed and delivered technical training to new and experienced surveillance engineers.* Recognized as departmental Subject Matter Expert for key technologies.

Monitored all areas of the MCI WorldCom Long Distance network, consisting of 7,000+ sites.* Successfully attained Network Engineer III job proficiency in 4 months compared to the company average time of 1 to 2 years. * Recognized with Network All-Star Award for leadership and efficiency during fiber outage.

Managed all operational areas for a commercial and retail paint store with $700,000+ in yearly sales, including staffing, hiring, training, customer deliveries, accounts receivable, inventory management, P&L analysis, and market development. * Grew sales 34% by increasing commercial clientele and improving customer service.* Improved profitability 20% by.

Masters Degree, Business Administration

* 4.0 Grade Point Average (GPA). * Completed International Business Seminar in Germany (2005).

Bachelor Of Science, Economics And Management Science

Activities and Societies: Student Government Association - Executive Treasurer (1994-1995), Auxiliary Services Corporation Board of.

Regents Diploma, Mathematics, French, Science

Activities and Societies: Student Council Treasurer, Varsity Basketball, Varsity Football, Marching Band, Concert Band, Class President.