Senior Information Technology System Administrator, It Operations
Current• Vendor Partnership Management: Oversaw vendor partnerships and integrated 492 TB of data using Pure Storage solutions, delivering detailed progress reports to executive stakeholders for enhanced transparency and alignment with business goals.• Network Optimization: Improved network performance by 50%, optimizing routing protocols and implementing hardware upgrades to boost data throughput by 9 GB/s and enhance overall network efficiency.• Helpdesk Operations Management: Enhanced Helpdesk operations for backend systems and end-user devices, achieving a 15% increase in service availability within budget constraints through process improvements and staff training.• Project Deadline Prioritization: Managed critical IT projects including system updates and migrations, ensuring on-time delivery and reducing downtime by 40% through effective project management and resource allocation.• Vulnerability and Patch Management: Led vulnerability scanning and patch management efforts, successfully mitigating 95% of security vulnerabilities within 48 hours and automating patching processes for 100% compliance.• Design Thinking Workshops: Conducted workshops to gather business requirements and foster innovation, guiding teams through the design thinking process to deliver user-centric solutions.• Disaster Recovery Planning: Developed and implemented a disaster recovery plan, reducing downtime by 40% and ensuring robust business continuity through comprehensive recovery strategies and stakeholder coordination.• Technology Roadmaps Development: Created technology roadmaps resulting in a 15% reduction in IT expenses while maintaining high-quality standards, aligning IT initiatives with business objectives and identifying cost-saving opportunities.