Robert Kern Email & Phone Number

London, London, Gb

IT Operations Lead at international Utilities provider Data operations lead in the Data Engineering Operations team - responsible for the setup of processes to guide the development of the Maximo/Salesforce operations databases Development of a change management and approval process for ERP data changes Migration of ERP databases in regular scrum development sprints Stakeholder management

Operating Systems: Windows 98 - 2016 R2 • Solaris 8 - 10 • AIX 4 - 6.1 • RedHat 4 - 7 • SLES 9 - 11 • Tru64 5.1b Databases: Oracle 8i – 12c • SQL Server 2005 – 2016 (Cluster) • IBM DB2 • Sybase 12.5 • Vertica 3.5Virtualization: VMware ESXi 2.5 – 6.5 • vCloud Director 5.5.3 / Chargeback • Microsoft Hyper-V 2008 / 2012Backup: Commvault Simpana 8 - 10 (HDPS) • Quantum StorNext 3.x/4.x • Syncsort Backup Express 2.x/3.x Catalogic DPX / ECX • IBM Spectrum Protect Plus 10.x • Symantec Backup Exec 2014 • Veeam 7/8Applications:Salesforce • Atlassian Confluence/Jira 7.x/8.x • Microsoft Exchange 2003 - 2016 • Microsoft Project 2016 • Microsoft Clustering • Microsoft Active-Directory • Astaro Sophos UTM 9 • Riverbed Stingray 10 • Paessler PRTG 15 • NetApp OnCommand 5 • Checkpoint F5 • Microsoft SharePoint 2007/2010 • Mercury QuickTest Pro 8.2 • IBM WebSphere 4.0.4 • BEA WebLogic 6.1 • MRO Maximo 5.0 • CA Unicenter 11 • Lotus Domino 8Storage: NetApp R200 / FAS / Ontap 9.4 • PURE Storage • IBM StorWize • EMC Celera / VNXe 5150 • Hitachi HUS • Quantum Scalar i40/80/500/6000 • Fujitsu Eternus CS8000 • Cisco MDS 9120 / UCS 5108 • Falconstor IPStor 3.51/4.x / NSS 6.15 • Spectralogic T50 • HP D2D 1200 • Compaq StorageWorks 12000 / HSG80 / MSA • Chaparral Riva Raid 2500 • IBM T10K • SUN Token Station • Brocade 200E/4100/6510 • QLogic Sanbox2 / 23xx HBA • Vixel 9200 • Emulex 8000/9000 HBA • LSI Logic 929 HBA • Silicon Mechanics R505 • AMAZON S3 • Microsoft Azure • IBM COS

Berlin, De

IT Operations Manager at IT-Security Software OEM♦ Head of 15 operations assistants, PHP/Java developers and Linux DevOps engineers, the Billing Department, Subscription/Contract Management and new business acquisition♦ Management, prioritization and coordination of all ERP software development, system design and server administration, as well as development of the online-business segment♦ C-level business reporting♦ Day-to-day Change/Incident management♦ Trustcenter vendor management♦ Training, hiring and development of personnel

Berlin, Be, De

IT Operations Manager at Data-Analytics Consultancy & Software Reseller♦ IT Operations Management – Implementation of new IT processes and documentation, creation of Service Agreements and Sales Offers, coordination of development personnel♦ Service Desk Manager - Monitoring customer environments, Incident/Change Management as well as all 1st-Level Support und communication with all customers♦ IT Project Management for cloud-based solutions – Setup and maintenance of IT-Infrastructures in AWS, other cloud providers or on-premise♦ IT Asset Management – acquisition, maintenance and support of all company IT equipment♦ Patch/Update Management of all managed customer environments, Tableau Software as well as VPNs and Firewalls

Heidelberg, Baden-Württemberg, De

♦ Advanced Project Management, IT-Management expert methods, Stakeholder communication, IT-Project controlling♦ PRINCE2 Foundation and Practitioner, ITIL Foundation, SCRUM Foundation - Certifications

Woodcliff Lake, New Jersey, Us

IT Support Services Manager and QA Engineer at Backup Software OEM♦ Management and assignment of all day-to-day support requests from EMEA and the US♦ Management of the 4 person EMEA QA team; delegating assignments and projects; onboarding and training of new employees♦ Quality assurance for Spectrum Protect Plus copy-data-management software developed for IBM; creating test plans, escalating software bugs to various development teams in the US♦ Creation of “Knowledgebase” and “How to” web documentation in order to proactively reduce the support request volume ♦ End-user support for urgent problems within the backup environment, the network or the SAN and storage infrastructures via Webex or on-site visits♦ Collaboration with sales and professional services teams in EMEA in planning of revenue generating on-site engagements, upgrades and infrastructure-expansion customer projects

IT-Service and Support Project Manager at Datacenter & Cloud hosting provider.♦ Management of the 7-person Service-Desk and First-Level support teams.♦ Project Management and implementation of service requests; creation of product and services quotations, service level agreements and infrastructure concepts.♦ Management of second-level support escalations as well as incident- and change-management tickets in accordance with ITIL v3 from three colocation datacenters in Frankfurt.♦ Setup and maintenance of customer environments on VMware vCloud and the associated storage, firewall, network and backup infrastructures in accordance with SLA agreements and observance of various contractual maintenance windows.♦ 24x7 on-call support 2 weeks per month.Projekte→ Project management of the storage and data protection RFP from PAYPACK Germany for the setup of a new datacenter environment with a 200000 IOPS guaranteed data throughput rate for their 4 Oracle Exadata environments, triple strength firewall security in order to protect 30 million customer accounts and a data loss RPO of maximum 5 minutes

Project Manager for IT-Services Provider in Switzerland.♦ Project Management of IT-implementations ranging from 100.000 to 10 million CHF in value♦ Pre-Sales Management; generation of hardware-, software- and licensing quotations, setup of “Proof of Concepts” and sales presentations♦ Management and training of customer IT personnel (2 – 20 person) during the implementation phases of all projects and creation of installation and operation manuals for daily IT tasks.♦ Held lecture on “Adaptive Archiving” before 100 customers, partners and OEMs from several hardware and software industriesProjects→ Project management for a new datacenter setup at Glencore International with 300TB of user data, 10000 mailboxes, data protection of the Oracle Exadata environments in the DMZ and replacement of the Netapp storages in 2 datacenters with Hitachi G1000 storage→ Project management in designing and building a data backup structure at the Bern transit authority with Veeam and creation and testing of a business continuity plan for the reduction of existing SLAs, RPOs, and RTOs

Tinton Falls, Nj, Us

Project Manager for leading backup software OEM♦ Management of data protection, migration and archiving projects for Fortune 500 businesses throughout Finland, Germany and Switzerland with deal values of several million Euros.♦ Creation of risk assessments, backup concepts, infrastructure assessments and POCs; setup, test and commissioning of all offered solutions.♦ Management and training of customer IT personnel (2 – 20 person) during the implementation phases of all projects and development of installation documents, operation manuals and troubleshooting guides for all daily IT tasks.Projects→ Re-design of the data protection infrastructure at CSC in Helsinki in 3 datacenters with 10PB of total data and 800 hosted systems in use by government offices, research laboratories and universities across Finland and operational assistance for 7 month→ Project management in large IBM-led project at Allianz Insurance consolidating 141 datacenters into 5 worldwide locations, shifting 44PB and 30000 clients and creating a completely new data protection infrastructure with IBM/Netapp storage.

San Jose, California, Us

IT Support Services Engineer for leading backup soft- and hardware OEM♦ Second-level escalation support for the storage management filesystem “StorNext”, exclusively for enterprise broadcasting customers such as the BBC, Pro7 Germany or MediaSet Italy♦ Troubleshooting of multi-terabyte live production systems hosting television programs, and the associated SAN, network or storage environments through Webex sessions♦ Technical consulting during setup/upgrade of the filesystem and the storage infrastructure♦ Escalation management of software defects for all managed accounts in EMEA♦ 24x7 On-call support every 2nd month.

Senior Software QA Engineer for backup software OEM♦ Head of Partner Engineering team managing 4 QA team members♦ Management and escalation of software defects, test schedules and plans, generation of knowledgebase articles and reports for upper management during various software releases using Agile and Scrum development cycles♦ System administration of the R&D datacenter with 100 Windows, Linux, Solaris, HP-UX and AIX server as well as Netapp, EMC und Quantum storage and tape hardwareProjects→ Project manager for all technology partnerships with Netapp, IBM, EMC, VMware and HP, and management of a 4-person team, during development collaborations of new storage and backup solutions and certification of all soft- and hardware solutions from these projects.

Lincoln, Rhode Island, Us

Software QA Engineer and Systems Administrator for leading ERP software OEM.♦ Team lead of the „i18n“ QA department at CA Software, managing 4 team members ♦ Management and escalation of software defects, test schedules and plans for various software release cycles♦ Setup of complex datacenter hardware and software in English, German, Chinese and Japanese on UNIX and Windows server♦ System Administrator for 75 Linux RedHat, SUSE, Solaris, AIX and Windows server, responsible for operating system installations, backup, security and repair

Austin, Texas, Us

Software QA Analyst for leading storage virtualization OEM♦ Management and escalation of software defects, test schedules and plans for various software release cycles as well as setup of physical test environments, including SAN and network components and all underlying storage pools. ♦ Technical liaison for the development and support departments of computer associates in times of development collaborations between the two companies♦ System Administrator for the R&D datacenter; responsible for installation, configuration and maintenance of 50 Windows, Linux, AIX, Solaris, HP-UX and Tru64 Systems, multiple SAN switches and storage-arrays.

Software QA Analyst at ERP Software OEM♦ Setup of test environments in English, German, French, Spanish, Italian, Swedish, Portuguese, Dutch, Chinese and Japanese on UNIX and Windows♦ Management of test schedules, test planning and software bug reports and escalations during various development cycles.♦ Design and development of all installation guides for the US.♦ Software release management for all versions of the MAXIMO suite of software

Bachelor'S Degree, Computer Science

Associate'S Degree, Business Administration