Robert Kerr Email & Phone Number

North Carolina, United States

Pfizer Digital

Durham, North Carolina, United States

Durham, North Carolina, United States

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Business Program Manager/PMO Domain Lead - Secure Campus & Branch Operations & Solutions Monetization.

Durham, North Carolina, United States

Technical Project Manager for the Legal & Compliance (LC) Theme with Cisco OneX Portfolio Governance.Managed a Theme and Epics backlog.Responsible for prioritization, resourcing, execution, risks and issues and reporting.Engaged in regular discussions/reviews with Senior Leadership Team and Legal & Compliance Stakeholders around Theme Program backlogs and target delivery dates for mission critical epics.Facilitated/Executed multiple Agile & SAFE Software ceremonies including Agile Discovery, Gate Reviews, Sprint Planning and Retrospectives.

Network Services Engineering Program Manager responsible for leading the Go-To-Market and Delivery Readiness Tracks of the Cisco Plus Hybrid Cloud Product Offer.

Raleigh-Durham, North Carolina Area

Build and maintain trusted client partnerships; oversee program and project management professionals and delivery support personnel to ensure project success. Focus on driving customer satisfaction and technical problem resolution while spotting opportunities to expand usage of Cloud Services and SaaS offerings to meet client business vision and goals.Confirm all projects and daily support initiatives were performed with quality outcomes and high client satisfaction scores. Establish and execute standard program methodologies for the delivery of IBM cloud and cognitive projects, driving successful implementations that meet and exceed client expectations, delivering projects within the client’s scope, schedule, and budget.Reduced the number of At Risk projects and strengthen client satisfaction by monitoring customer delivery and project success and conducted risk management with positive results. Successfully delivered First of Kind (FOK) cognitive solution for one of IBM’s Big 4 clients with a $7.4 Million project budget resulting in a Customer Success Award.

Morrisville, North Carolina

Program Manage the Oracle Projects Suite and Oracle Time & Labor (OTL) Upgrade from 11.5.9 to 12.1.3 ensuring integration to Primavera (P6) and the Cisco Delivery Collaboration Portal (DCP). Managing Business Requirements, Capabilities Mapping, Schedules & Dependencies, Communications & Organization Adoption, Training, Business Acceptance and User Acceptance Test Plan and Post Go Live Support.Program Manage the Advanced Services Suite of Tools and Policy Integration for the NDS Acquisition.Program Manage the Integration of Oracle Projects Suite with the Primavera rollout and deployment.Program Manage Cisco's International Expansion through the Corporate Country Enablement Program for Professional Services.

Raleigh-Durham, North Carolina Area

Manages the Oracle Applications Support Team to meet SLAs, conduct issue resolutions, root cause analysis, remediation, capacity planning and execution.Manages the Business Analyst Team in translating high level business requirements into functional specifications and contributes to training, knowledge sharing sessions for development, support and business teams.Manages the day to day interactions with Business Management which include sponsorship on prioritization and escalation.

Durham, North Carolina

Programs and Project Management for small, medium and large enterprise projects spanning all Business areas (Finance, Human Resources, Customer Service and Professional Practice).

Response for Member Recruitment, Orientation, Engagement and Retention.Worked closely with parent organization on member value and benefits improvement to increase retention levels.Managed member development programs and networking activities.

Responsible for the daily operations of the NY Urban Leage Young Professionals Group and was the chairman of the Inaugural Steering Committee.Managed Five Functional Committtees via Committee Chairpersons and reported indirectly to the CEO of the New York Urban League.Responsible for new programs and endowment opportunities for the NY Urban League Young Professionals.

Oracle Applications Functional Lead of Client Engagement Projects.Managed Reguirements Gathering, functional guidance to Development team, Conference Room Pilots/User Training, User Acceptance Testing and securing Project Sponsor Validation and Sign-off on Deliverables prior to Go Live.Assisted PM and Engagement Director on Project Risk Mitigation and Issues Management.

Greater New York City Area

Managed Expense Management Policy and Process for the Investment Banking Division.Integral Team-member of the Extensity Deployment to automate the Expense Management process at Morgan Stanley.Audited Expense Reports of IBD Employees and provided guidance to the Accounts Payable Department on expense payment and processing.

Greater New York City Area

Implemented Expense Management System with American Express automating expense reimbursement and sales draft manual process.Preparation and Distribution of Daily Cash Report to the EVP/Chief Financial Officer and Corporate Controller.Responsible for Intra-Company Reconciliation Reporting for parent and 5 subsidiary organizations.

Greater New York City Area

Managed the support for the Corporate Accounting DDS Application for leading advertising and media companies.Provided Client Training and Solutions Management.Provided Tier 1 and Tier 2 Support on applications support issues and resolution.

Jamaica

Responsible for the Rollout and Deployment of Oracle Financial Applications and Modules throughout the national organization.Responsible for End-User Training on new Oracle applications and deployed functionality.Managed Stakeholder expectations for new software delivery and project-managed applications development, testing and deployment.

Mba, Global Technology Management

Bachelor'S Degree, International Relations & Finance

Activities and Societies: Student Government

Doctor'S Degree, Information Technology