Robert (Bob) Ketterer Email & Phone Number

Dania, Florida, United States

Assist the Angler Recognition Coordinator with IGFA’s angler recognition programs including world records, trophy clubs and slam clubs.• Process applications for line testing, including operating Instron line testing equipment• Process application for scale certification, including certifying scales for members• Assist the Education Department, including working with youth outreach programs• Assist with boat show or trade show appearances, including setup and breakdown of booths• Assists with IGFA International Auction, Including setup and breakdown of silent and live auction

Dania Beach, Fl

Dania Beach, Fl

Dallas, Tx

Responsible for all aspects of maintaining eligibility for 19,000 active and 23,000 retired members • Manage eligibility files and error reports with 28 vendors• Manage payroll import and export files with three vendors (one active, two pensioner)• Manage rate change process throughout the year and during annual enrollment• Handle 250+ escalated service issues monthly (referred from Service Desk)• Create and review life change events to facilitate changes to employee and retiree elections• Participate in weekly status calls with customer• Responsible for testing system enhancements and upgrades• Run ad-hoc Sequel queries to provide customer reporting• Ensure consistent delivery of timely and accurate service• Identify training opportunities to call center management to improve customer service• Developed procedures and trained off shore resources for manual processes• Awarded team of the quarter during system upgrade

Dallas, Tx

Supported back office benefit calculation and pay status reports for multiple customers, with multiple pay cycles.• Initiated contact with employees and health are providers to obtain necessary information to process claims• Collect closed claim data for Claim Manager performance review• Developed easy-to-use Excel calculator to facilitate automation of some benefit calculations and payroll reports resulting in a 50% time saving over prior processing time

Dallas, Tx

Provide general assistance for employees with 401(k), STD, LTD, FMLA and COBRA questions, supporting 14,000 employees nationwide• Enter benefit elections for new hires and permitted changes under IRC Section 125• Participated in integration meetings for newly acquired companies• Analyzed data to develop organizational charts from payroll system data• Payroll system: JD Edwards 8.10

Dallas, Tx

Cox School of BusinessBachelor of Business Administration, Management

Dallas, Tx

Associate in Science, Business

Fort Worth, Tx

Various positions with increasing responsibility:• Manufacturing Lead• Installation Technician• Engineering Technician• System & Quality Technician

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