Robert Kilduff Email & Phone Number

Over the last 19 years, I have had the opportunity to provide excellent customer service and support within my assigned geographic area. My career has allowed me to mentor junior level technicians, train customers on their equipment, and provide technical and connectivity support to my customers on their multifunctional equipment.

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  Sr. Technology Specialist

  Ricoh Usa, Inc.

  Jan 1998 - Present - Houston, Texas Area

  Specialized in the installation, modification, and maintenance of a broad range of Ricoh multifunctional office equipment. Service included connectivity on the customer’s network, most times requiring a partnership with the customer’s IT staff to complete the service.Accurately maintained a parts inventory to properly support the customer’s within the assigned geographic area.Achieved productivity levels associated with assigned workload in the area.Provided operator training to customers on their equipment.Proper judgement used when escalating service issues to the centralized service support center.Excellent ability to communicate with customers and keep them informed of any status changes with their service request.Work closely with Field Technology Service Manager to share best practices with the service team.