- Act as the main liaison for quality requests, improving communication and reducing quality issues by 20% in 2024.- Utilize ZOHO Projects and ZOHO Learn for organizing, retrieving, and controlling SOPs and critical documents, ensuring compliance.- Balance case distribution among 15 pathologists, handling 200 weekly cases, distributed every two days to ensure timely and accurate reporting.- Conduct quarterly audits for major partner laboratories and develop protocols to ensure compliance with ISO 9001:2015 standards.- Apply predictive analytics and use Super-Set dashboards to improve turnaround times and visualize key performance indicators.- Collaborate with CSL and Engineering teams to streamline diagnostic workflows on the diagnostic management system, enhancing efficiency and accuracy.- Implement training programs for staff on quality matters, regulatory changes, and new processes using ZOHO Learn.- Stay informed about regulatory changes, implement compliance initiatives, and ensure documentation is audit-ready for the Kenya Medical Laboratory Technicians and Technologists Board.- Organize departmental programs, conferences, and professional development events, ensuring alignment with DSD regulations and internal controls.- Develop risk assessment protocols, conduct root cause analyses, and implement corrective actions to mitigate potential risks in diagnostic procedures.

- Acted as the primary point of contact for escalated quality-related requests and complaints from the Customer Service Department, maintaining a 100% issue-resolution rate.- Coordinated and documented supported tumor boards, ensuring efficient operations with 2 recurring regional tumor boards supported every 2 months.- Planned and organized Continuing Professional Development (CPD) events in alignment with the guidance of the pathologist on duty, with a track record of delivering 20+ events in 2023.- Continuously improved operational efficiency by optimizing and documenting 3+ workflows and processes within our network.- Contributed to organizational standardization by developing 5+ Standard Operating Procedures (SOPs) specifically designed for network-wide use.

- Oversaw and facilitated seamless interaction between users and the laboratory information system, serving 40 Hospitals in Kenya.- Efficiently organized and managed Pathologists' Desks, optimizing workflow for a weekly caseload of 110 cases.- Streamlined logistics for sample and slide transportation across a vast network of 30+ Hospitals, Laboratories, and 15+ Pathologists nationwide.- Meticulously developed and documented 5+ new workflows and processes, significantly enhancing operational efficiency.

- Successfully delivered over 50+ design projects, including flyers, logos, and album covers, with a 100% client satisfaction rate.- Managed social media campaigns for 2 organizations, increasing their follower count by 50% and boosting engagement by 70%.- Designed and executed a comprehensive branding strategy for Kiva Laundromat, resulting in a 35% increase in brand recognition within 3 months.- Enhanced the online presence of Nairobi Budget Butchery, generating a 50% increase in social media interactions and driving a 25% growth in customer inquiries.- Created and scheduled over 100 unique posts and 40 reels, leading to an average post reach of 1,000+ users per campaign.- Successfully handled paid promotions, achieving a 2x return on ad spend (ROAS) for clients through targeted social media advertising.- Streamlined content creation processes, reducing turnaround time for design projects by 30% while maintaining high-quality standards.

- Demonstrated leadership by guiding a team of 5 creatives to surpass weekly social media presence targets.- Successfully managed the church's social media page, achieving a growth of over 1000+ active followers.- Enhanced graphic design skills by creating 5 sets of weekly graphics for various church services.- Directed and produced 4 weekly devotionals, premiered on the Church's YouTube Channel, showcasing video production skills.- Produced engaging content by shooting and editing 10+ reels, ensuring continuous engagement on the church's Instagram Channel.

- Developed skills in overseeing and facilitating seamless interaction between users and the laboratory information system, supporting 40 Hospitals in Kenya.- Acquired proficiency in efficiently organizing and managing Pathologists' Desks, optimizing workflow for a weekly caseload of 110 cases.- Gained experience in streamlining logistics for sample and slide transportation across a vast network of 30+ Hospitals, Laboratories, and 15+ Pathologists nationwide.

- Performed vital IT tasks encompassing hardware and software maintenance.- Conducted extensive data collection activities to inform decision-making processes, gathering data from over 200 beneficiaries of the project in Meru County, Kenya.- Analyzed and skillfully presented data collected from the project's beneficiaries, facilitating informed decision-making. Generated comprehensive reports for key stakeholders and investors.