Robert Klein Email & Phone Number

Lake Havasu City, AZ, United States

Lake Havasu City

• Answered inbound calls, assisting customers having problems with cable, online Internet, or phones services.
• Provided outstanding customer service by:o Educating on proper use of current services.o Working to troubleshoot equipment.o Setup additional equipment and services.o Answering questions and resolving issues.o.
• Solved customer issues while working with upset and angry customers.o Had irate customer say, “If not for the way I responded to them they would no longer be a customer

• Interacted with travelers, preventing transport of restricted commodities into CA.o Inspected commodities for pests, many times working as part of team.o Documented actions, pests, and commodities found.
• Built support and understanding of purpose and value to communities by providing education to travelers on quarantines for pest and commodities issued by state and federal authorities and possible financial impact to.
• Ensured building and facility cleanup and maintenance, preventing hazards and potential accidents.
• Worked variable shift with 24-hour 7-days per week position with excellent attendance, arriving on time and ready to work.

Lincoln, Nebraska Area

• Met or exceeded output standards (including timelines and quality), processing / extracting samples both manually and using automation.
• Ensured quality by maintaining thorough knowledge of GLPs, all SOPs, and working instructions.o Prepared solutions / reagents.o Recorded and documented test data in notebooks / binders.o Demonstrated proficient use of.
• Provided support and input for troubleshooting and served as trainer / mentor while performing lead in tasks and production with limited or minimal supervision.
• Assisted in other areas as required by analytical workload and demonstrated effective time management and organization skills, ensuring client timelines were met.