Technical Support Analyst with extensive experience working for many of the largest banking, financial and retail organizations in the U.S. Strong written and verbal communication skills – both on the phone and in person. Also known for ability to communicate well at all levels of the organization. Adaptable to the ever-changing needs of the business along with the tact and patience needed to bring problems to a successful resolution. Reputation for working independently and contributing as a team player. Well organized and meticulous.COMPETENCIES:Reputation for thinking outside the box Self-disciplined and motivatedCreative knowledge resolver and multitaskerAnalyticalSystems and Software aptitude Excellent communication skillsProject ManagementTECHNICAL:MS Office, Salesforce, Sorian, Unity and Infinity.Adobe CS Software: Illustrator, Photoshop & InDesign.TA-3000, Bloomberg, SEI, TIF, CBED, CMOD, MFOP, DSTO and Internet.Citrix, Hewlett-Packard, Minute Clinic Legacy/Epic, Rx Connect, AOB, RX Store Sysadmin, RXNet, Omni Tools, Blade AMM, Systems Pulse and SMART Systems.CA Spectrum and CA eHealth, Zendesk, CRM, and GenAdmin.
Listed skills include Customer Service, Graphic Design, Vendor Management, Mutual Funds, and 7 others.
