Robert Beckles Email & Phone Number

Poole, Uk

As HR Advisor, I Provide effective and efficient human resources support and advice to managers and staff in identified Care Groups and Directorates in relation to all aspects of human resources management, seeking advice from the Head of Operational Human Resources Manager if necessary. AreasAssisting with employee relations and performance management, from disciplinary to grievance processes and performance to capability assessments. Ensuring all policies are consistent and that all HR queries are dealt with promptly and reliably.• Dealing with various HR queries throughout the business• Monitoring, reviewing and updating all HR policies and ensuring these are in line with the current legislation• Informing employees of their rights and entitlements and keeping them up to date on any changes that are made• Managing staff relationships, responding to any queries or problems that they have and managing their expectations • Handling HR matters reliably and in accordance with legal requirements• Supporting the HR manager with various capability investigations, including grievance and disciplinary• Assisting with and developing on any recruitment campaigns• Driving the business performance in relation to the organisation’s objectives• Partnering with line managers to review employee relations, performance management, resourcing and staff management

Poole

Providing HR advice and support with the merger of Bournemouth, Poole and Christchurch Councils.

Poole

During my temporary contract with Siemens in the role of human resources administrative assistant, I provided both HR-specific, general administrative and secretarial support for their HR department. Undertaking HR administrative tasks, filing sensitive employee-related documents using SAP, in accordance with GDPR, such as leaver, maternity, paternity, reoccurring payments, pensions, car plans and expenses.I assisted employees via live chat and answering department telephones, relaying messages, and distributing information to employees. I was also responsible for editing documents and presentations, entering and updating employee information into company databases, preparing employment packages, handling benefits information, and processing termination paperwork and creating forms, templates, and other HR-related documents. Explaining company policies and procedures to employees.• To assist in the smooth running of the HR Admin service line, providing customer service excellence, owning queries and cases from initial contact through to resolution. • Assist the HR Service Delivery Manager / Manager to ensure the smooth running of the service line, ensuring customer service excellence is at the forefront of all actions made • Ownership, action and resolution of cases via C-ontact system, timely and accurately • Perform HR Admin validation of work instructions in line with compliance requirements • MaintainsSAP HR system timely and accurately • Ownership, action and resolution of queries via telephone calls and live chat system • Correction of errors timely and accurately • Provide cover to the service line when necessary • Perform other duties as assigned by the Manager / TL

Bournemouth, United Kingdom

Assisted an established independent business with creating employees files, drafting job descriptions, contacts and advised them on best practise.• Lease with business owner and employees• Creating procedures that help with the smooth running of the HR Admin • Provide customer service excellence, owning queries and cases from initial contact through to resolution• Organizing training to new and existing team members • Contributes to continuous improvement processes in order to improve the quality of service provided and the individual customer experience• Participate in departmental training activities including training programmes in support of new technologies, procedures and customer service initiatives and enhancements.

Bournemouth, United Kingdom

Supported the HR department in creating an effective structure, crating a system of employment and health and safety procedures, and appropriate filing of employees documentation, in terms of data protection, while leasing with the owner in relation to employment laws and identifying his business’s needs and maximise administrative efficiency.• Drafting job description • Devising contracts• Accurate and efficient filing of employees’ document in accordance of data protection laws• Advising on H&S procedures, by creating an informative file and daily check task-lists• Regularly communicating with the owner and the HR department

Bournemouth, United Kingdom

Undertook all aspects of Operation Management, supported the Hotel during the challenging introduction of a new advanced front desk software called SIHOT and the business change of ownership.• Effective managerial and leadership skills• Costumer service • Sales• Administration • Recruiting• Design structured training• Introducing systems of stock inventory• Employee and costumers relations• Conflict management

15 New Fields Business Park, 2 Stinsford Road,Poole,Dorset, Bh170Nf

Bournemouth, Dorset Bh2 5Ah

The Hermitage Hotel is a privately owned 4 AA star hotel located at the heart of Bournemouth. It has 74 rooms, 3 function rooms and 2 dining facilities that have been awarded with 1 AA Rosette. Visitors have rated Hermitage as one on the best hotels in Bournemouth and in 2013 hotel received the Certificate of Excellence by Tripadvisor. My duties include, but are not limited to:• Overseeing the restaurant, bar, kitchen, housekeeping, reception and maintenance departments of the hotel.• Participating in the creation, compilation and implementation of departmental budgets and forecasts and monitoring their execution.• Ensuring that company’s brand standards and expectations are maintained through utilization of company policies and procedures.• Ensuring that all legislation is adhered to within the hotel, including employment law, health and safety, food hygiene, COSHH.• Maintaining a constant awareness of department security especially related to cash, stock and equipment and ensuring that all department procedures are fully adhered to.• Ensuring that effective staffing structures are in place and in line with business levels and needs.• Providing training and development opportunities for all staff members to help them reach their full potential.• Initiating salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.• Supporting the effective operational management of the hotel by work with the Heads of Department to achieve and exceed revenue and guest satisfaction targets.

Bournemouth, Dorset Bh1 2Ew

The Royal Bath Hotel is a 4 AA star hotel founded in 1838. It has 200 bedrooms, 7 function rooms and 4 dining facilities that have been awarded with 1 AA Rosette. As a Food and Beverage Manager my responsibilities included, but were not limited to:• Managing the unit within Food and Beverage and Health and Safety guidelines.• Negotiating and monitoring contracts and agreements with external suppliers, ensuring competitive pricing of all F&B items.• Assisting in the development and implementation of new menus and local food and beverage marketing programs.• Recruiting, managing and developing the team in a way that ensures a high level of multi-skilled employees.• Initiating salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.• Setting and reviewing departmental objectives for the team and providing continuous employee feedback through appraisal process and job chats.• Assisting in preparation of the annual operating budget, which supports the overall objectives of the food and beverage outlets.• Ensuring that the cellar purchasing is carried out, controlled and managed in line with business requirements.• Being fully involved in the weekly forecast and decision making with the GeneralManager.

Horley, West Sussex Rh6 8Ph.

The Menzies Chequers Gatwick Hotel is a contemporary 4 AA star hotel located approximately 2 miles away from Gatwick Airport. It has 104 bedrooms, 8 function rooms, 2 dining facilities and an on site parking with over 150 parking spaces.• Planning, directing and coordinating the service delivery of all hotel departments.• Participating in the preparation of the annual departmental operating budget and financial plans.• Ensuring that all hotels’ operations are carried out within cognizance of all Safety, Compliance, Statutory and Legal considerations.• Monitoring and controlling the expenses with a focus on food, beverage and labour costs. • Working to exceed the financial targets on food and liquor sales by maximising all available sales opportunities.• Ensuring that an appropriate cellar management and waste minimization system is in place.• Recruiting, developing and mentoring all staff members in compliance with governmental regulations.• Initiating salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.• Carrying out a 360-degree appraisal system for all staff members and highlighting their points of excellence and areas of future improvement.• Ensuring that product quality and presentation of all Food and Beverage items follows the highest standard.

Stoke Poges, Buckinghamshire Sl2 4Pg

The Stoke Park Club is Europe's leading 5 AA Red Star Country Club, Spa and Hotel known for its exceptional facilities and customer service. It has a 27-hole Championship golf course, 13 multi-surface tennis courts, 10 function rooms and 3 dining facilities that have been awarded with 3 AA Rosettes. As an Interim Food and Beverage Manager my duties included, but were not limited to: • Taking responsibility for the overall administration and operation of the Food & Beverage Division, including maximization of profits, establishment of quality standards, maintenance of high staff performance and customer satisfaction.• Ensuring that all safety, sanitation, energy management, preventive maintenance and other hotel policies and standards are consistently met.• Providing supervision, coaching and training to all F&B colleagues based on the hotels culture, standards, requirements and guest expectations.• Monitoring the purchasing and receiving procedures for products and supplies, ensuring that appropriate quality, quantity and price is maintained.• Reviewing new techniques for food preparation and presentation, with an aim to of maximize guest satisfaction and minimize food costs.• Developing a cellar management and waste minimization system plan for the hotel.• Researching new products and developing an analysis of the cost/profit benefits.• Ensuring that care is taken with regards to any special dietary requirements such as nut, dairy or wheat allergies.• Handling guest feedback with regards to quality, variety of food and team’s performance and taking corrective actions when needed.

Horsham, West Sussex Rh12 4Px

The Ghyll Manor Restaurant has been awarded with 2 Rosette and as a Restaurant and Bar Manager my responsibilities included:• Ensuring restaurant staff is properly trained and certified to effectively carry out their job functions.• Estimating rough consumption of Food and Beverage products and maintaining appropriate stock levels.• Maintaining service and sanitation standards in restaurant, bar, lounge and room service areas.• Communicating the policies of the hotel with note on pouring measures and age verification.• Ensuring that the restaurant staff has a clear understanding of food handling and sanitation standards.• Identifying areas of future development for restaurant staff and training them accordingly.• Leading by example and demonstrating appropriate level of behavior.• Encouraging two-way communication and building mutual trust and respect amongst team members.• Providing excellent customer service and creating a positive atmosphere for guests.• Monitoring the performance of the restaurant by analyzing guest feedback and financial results.

Copthorne, West Sussex Rh10 3Eu

As a Restaurant and Bar Manager at the 4 AA star Copthorne Hotel Effingham Gatwick I was responsible for overlooking the Terrace Restaurant, Lounge Bar and Sports Bar of the hotel. My specific duties included:• Leading the F&B team by attracting, recruiting, training, developing and appraising talented personals.• Controlling labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control.• Establishing and following the revenue targets, KPI's, hotel policies and procedures.• Providing input into the research, development, evaluation and implementation of new products, services, technology and processes.• Reviewing staffing levels and ensuring that service, operational needs and financial objectives are met.• Utilizing interpersonal and communication skills to lead, influence, and encourage others.• Developing plans of action to prioritize, organize and accomplish perilously set targets.• Ensuring compliance with all applicable laws and regulations.• Ensuring employees receive an on-going training to understand guest expectations.• Handling any arising problems or complaints.• Providing a customer service that goes above and beyond their expectations and facilitates retention.

Copthorne, West Sussex Rh10 3Eu