Robert Lagerman Email & Phone Number

Greater New York City Area

San Francisco Bay Area

Built and led Devops, QA, and Operations for a suite of customer-facing cloud-based security platforms. • Successful GA launches for Log Management, Analytics, Detection, Intel and Threat Prevention. • Migrated Email Threat Protection Platform from DC hosted to Hybrid Commercial Cloud model. • Scaled AWS infrastructure to 4,000 servers and 3 PB storage, improving efficiencies 600%. • Implemented standard ITSM model with defined KPIs, reporting and Service Level Management.

Danbury, Ct, Usa

Defined, managed and grew a Center of Excellence for IT Service Management across GE globally. • Consolidated 30+ ERP systems and associated support teams across GE businesses and established a single cloud-based framework and team structure for managing Global IT Operations in support of 350,000 employees and customer-facing applications. • Developed and executed strategic roadmap which centralized and improved IT asset management for GE globally, that established a new Operations model and streamlined Audit & Governance for ~120,000 configuration items and 1 MM+ associated attributes. • Implemented world’s largest instance of ServiceNow, a cloud-based Enterprise IT and ITIL Service Management platform. • Simplified New Service Introduction, Quality and SDLC processes which improved speed-to-market by 23% and reduced enablement costs by 50%.

Danbury, Ct, Usa

Directed IT Infrastructure Operations across GE globally. • Centralized and partially outsourced IT Operations Shared Services across GE globally, and achieved a 30% reduction in year-over-year operating costs. • Eliminated 72% of business outages and drove change first time right to 99+%.

Fairfield, Ct, Usa

Managed IT Operations for 14 corporate components, including Finance, Human Resources, Sourcing, Legal, Environmental Programs etc. • Instituted Centralized IT Command Center across all corporate IT functions. • Drove Quality via Failure Mode Effects Analysis for 300+ applications and implemented measurement systems to track and control Operational Performance. • Implemented Enterprise Data Warehouse along with multi-business/tool/vendor B2B Enterprise Service Bus solution for 50+ integrations. • Designed and digitized New Technology Introduction Process and drove 100% adoption. • Centralized and scaled Helpdesk and Deskside support model across 40+ corporate locations.

Kent, Ct

Directed all aspects of IT, including Web, DB, Development, Hosting, Credit Card Processing and Shipping. • Defined and executed technology vision which enabled revenue growth from $70 MM to $355 MM with 1.3 million customers - peak valuation $1B. • As a Company Officer, drove IT Due Diligence for successful acquisition of CMP Express (stock swap September 2000) as well as successful merger with Fry's Electronics (November 2001).

Middlebury, Vt

• Developed multilingual collaboration platforms, enabling joint research across Russian, Arabic, Chinese, Japanese and Hebrew with Western languages. • Managed full implementation across 7 countries.

Manager Development Course (Mdc), Business Administration And Management, Rated Ge 'Top Talent' At Executive Band (Eb) Level

Activities and Societies: White House

Bachelor Of Arts (B.A.), Major: Mathematics. Minors: Computer Science, Physics, Corporate Finance

Activities and Societies: Mountain Club, Ski Team, International Students OrganizationCollege Scholar, Dean's List

International Baccalaureate, Physics, Mathematics

Activities and Societies: Debate Team, Scandinavian Students ClubInternational Baccalaureate (IB) in Physics, Mathematics, Chemistry.