Laura Robert Email & Phone Number

Product Manager for: - Mirakl Ads, Mirakl's retail media solution- Mirakl Target2Sell

Ville De Paris, Île-De-France, France

Project Management Officer for Product & Engineering department. Mirakl powers your platform business strategy by allowing you to quickly launch an online marketplace. Marketplaces allow companies to easily add products and services by connecting third-party sellers and service providers.The Mirakl Marketplace Platform automates the hard things about marketplace management: Seller onboarding, service quality control, and order distribution; on a turn-key solution that’s easy to integrate into any e-commerce platform. Mirakl Catalog Manager makes it easy to manage product data quality at marketplace scale.Check our website for more information: www.mirakl.com !

Paris, Île-De-France, France

PayFit software (Saas) simplifies and automates payroll and HR processes for small and medium-sized businesses.As a Customer Success Manager, I am :- Managing my customer portfolio :• Supporting and being the trusted partner for a portfolio of 150 customers (62 k€ MRR)• Identifying customer needs to develop new product features, in collaboration with Product Team• Coordinating cross-functional teams to ensure customers get what they need to get a consistent customer experience• Accurately representing the voices of customers inside PayFit- Involved in Customer Success Department growth : • Establishing internal procedures to Customer Success Department• Overseeing and training new CSMs

Région De Paris, France

Innovorder offers a software solution to support restaurant digitalization.As a Customer Success Manager, I was :• Developing a portfolio of VIP customers• Increasing the portfolio and managing churn risk• Identifying opportunities and new customer needs• Working in collaboration with product and tech teams to launch new product features

Région De Paris, France

Valeo Service is a business group of Valeo, a French global automotive supplier headquartered in France. I was involved in the development and launch of an innovative aftermarket connected solution, including a monthly subscription.- Product development:• industrial specifications development and validation• international suppliers management• UX design with Valeo UX studio- Digital interfaces development : • User stories creation• Mobile app mock up creation- Launch pack definition and implementation• working closely with 3 communication agencies- Project coordination:• planning implementation and follow-up• project team management (technical, quality, design...)

Région De Paris, France

Make Up For Ever is a french beauty company, part of LVMH group. As a digital marketing assistant, I was : - Implementing promotions campaigns : • Sales promotion strategies definition• CRM plan implementation• e-commerce and digital best practices benchmark• Optimization of the Pros on-line content- Involved in e-commerce website renovation : • technical specifications for the new back-office elaboration• graphic, UX redesign and tests of the new front-office collaboration- Analyzing performances : • KPI definition and analysis

Paris

Birchbox is a beauty company, offering monthly subscriptions for beauty boxes and a cosmetic (e-)shop.As a CRM project manager, I was : - Implementing CRM & e-shop operations:• Manage CRM & e-shop projects: set deadlines, conduct meetings with editorial, creative and commercial teams• Build direct e-mails using Campaign Monitor and landing pages using Wordpress• Segment the customer database using SQL - Monitoring CRMS campaigns performances :• CRM operations analysis• Establishing recommendations• User experience analysis- Involved in CRM & e-shop strategy:• Sponsorship program campaign• Triggered e-mails• Customized offers• Development of Birchbox e-shop• Developed a CRM survey dedicated to Birchbox customers

Région De Paris, France

Managed the multi-channel loyalty program (online & offline) of Daniel Jouvance: 15 campaigns/year and 2 newsletters/week.- Participated in building promotional strategy for mailings and e-mailings: offers, prices and products- Competitive intelligence- Observed deadlines and budgetsOperational Monitoring of the campaigns: - Briefed the internal and external creative teams for mailings and e-mailings: model maker and author- Followed-up the mailings in PAO- Observed the corporate identity and style guide of Daniel Jouvance

Région De Lille, France

5ème Set association organises for more than 10 years the biggest european student tennis tournament, the KPMG Tennis Master Tour, and the Beach Master Tour with a budget of 120,000€. The tournament gather 300 students from French and European Business and Engineering Schools. As head of communication:- Built the communication strategy- Created the communication media: abribus posters, competitors book (90 pages), web mediaAs vice president :- Followed administrative and financial partnerships- Managed a 30-volunteer team

Saverne, Alsace

Hager SAS is a German company, european leader of the electrical distribution and employ more than 11,400 collaborators around the world. As a Communication Project Manager :- Analyzed of the needs for internal and external communication- Created a new communication plan which emphasized the production method of the plant- Conducted meetings

Education record

Master level 2 programme in Strategic Marketing and Brand Management, final year of the "Programme Grande Ecole"

Education record

Full-year academic exchange in Helsinki, with EDHEC Business School. Courses: - Service Design and Innovation - Organisation Theory.

Pcsi & Pc

Two-year intensive programme preparing for the national competitive examinations to enter top French engineering school.

Licence Mathématiques - Economie

- Macroéconomie - Microéconomie - Analyse - Algèbre - Programmation C++ - VBA

Baccalauréat Scientifique, Mention Très Bien

French baccalauréat obtained with merit.